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CONTACT CENTRE

Keep your business agile and competitive with a comprehensive, dynamic contact centre platform.

A flexible approach to your contact centre

Drive engagement and cost savings with an adaptable cloud platform, customer-focused services, leading network technology and experienced consultants.

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Benefits

Costs Lower-Dollar

Reduce total cost of ownership

Avoid upfront costs with cloud-based solutions and innovative pricing model.

Reduce total cost of ownership

Avoid upfront costs with cloud-based solutions and innovative pricing model.

Voice Unified Communications

Enhance customer experience

Drive efficient, profitable customer interactions with call optimisation tools.

Enhance customer experience

Drive efficient, profitable customer interactions with call optimisation tools.

Flexibility

Protect sensitive customer information

Detect threats with real-time authentication and fraud prevention.

Protect sensitive customer information

Detect threats with real-time authentication and fraud prevention.

End-to-end solutions to transform customer support

Genesys Cloud Contact Centre

Keep up with changing customer demands and safeguard sensitive customer information while minimising up-front investment.

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Genesys Cloud Contact Centre

Keep up with changing customer demands and safeguard sensitive customer information while minimising up-front investment.

Network Services and Applications

Drive customer retention and reduce call handle times with voice-response, queuing and optimisation.

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Network Services and Applications

Drive customer retention and reduce call handle times with voice-response, queuing and optimisation.

Contact Centre and UC&C Consulting

Optimise business performance with a partner that has delivered 30+ years of contact centre success.

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Contact Centre and UC&C Consulting

Optimise business performance with a partner that has delivered 30+ years of contact centre success.

Customer Premises Equipment

Adapt to evolving business needs with next-gen networking equipment that is secure and fully-managed.

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Customer Premises Equipment

Adapt to evolving business needs with next-gen networking equipment that is secure and fully-managed.

PODCAST: Carriers and CCaaS: What is the Value-Add?

Gain a better understanding of the added benefits for companies when using their service provider partners to deliver cloud contact centre services.

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“We have a platform where we can say ‘yes’ to customers who need our help … That platform has kept us going and growing."

Matthew Favier, CMO

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Resources

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Not all products and services are available in all regions and countries; please contact a representative near you for details.

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