CONTACT CENTRE

Keep your business agile and competitive with a comprehensive, dynamic contact centre platform.

Contact Centre White Paper: Spending Increases Fuel CX Transformation Projects

Gain insight on investment trends for CX transformation projects and the strategic considerations to take into account when finetuning your companies CX strategy.

A flexible approach to your contact centre

Lumen’s perspective and experience in the contact centre space has enabled us to develop a portfolio of contact centre offerings that can be customised to meet your current needs and optimised to match your companies CX trajectory moving forward.

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Learn more about Lumen Solutions for Contact Centre (1:51)

Benefits

Costs Lower-Dollar

Reduce total cost of ownership

Avoid upfront costs with cloud-based solutions and innovative pricing models.

Reduce total cost of ownership

Avoid upfront costs with cloud-based solutions and innovative pricing models.

Voice Unified Communications

Enhance customer experience

Drive efficient, profitable customer interactions with call optimisation tools.

Enhance customer experience

Drive efficient, profitable customer interactions with call optimisation tools.

Flexibility

Protect sensitive customer information

Detect threats with real-time authentication and fraud prevention.

Protect sensitive customer information

Detect threats with real-time authentication and fraud prevention.

End-to-end solutions to transform customer support

Genesys Cloud Contact Centre

Keep up with changing customer demands and safeguard sensitive customer information while minimising up-front investment.

Genesys Cloud Contact Centre

Keep up with changing customer demands and safeguard sensitive customer information while minimising up-front investment.

Talkdesk Cloud Contact Centre

Provide businesses the tools they need to intelligently unlock the promise and potential of great customer experience.

Talkdesk Cloud Contact Centre

Provide businesses the tools they need to intelligently unlock the promise and potential of great customer experience.

Network Services and Applications

Drive customer retention and reduce call handle times with voice-response, queuing and optimisation.

Network Services and Applications

Drive customer retention and reduce call handle times with voice-response, queuing and optimisation.

Contact Centre and UC&C Consulting

Optimise business performance with a partner that has delivered 30+ years of contact centre success.

Contact Centre and UC&C Consulting

Optimise business performance with a partner that has delivered 30+ years of contact centre success.

Customer Premises Equipment

Adapt to evolving business needs with next-gen networking equipment that is secure and fully-managed.

Customer Premises Equipment

Adapt to evolving business needs with next-gen networking equipment that is secure and fully-managed.

PODCAST: Carriers and CCaaS: What is the Value-Add?

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We have a platform where we can say ‘yes’ to customers who need our help … That platform has kept us going and growing."

Matthew Favier, CMO

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