Keep your business agile and competitive with a comprehensive, dynamic contact centre platform.
Contact Centre White Paper: Spending Increases Fuel CX Transformation Projects
Gain insight on investment trends for CX transformation projects and the strategic considerations to take into account when finetuning your companies CX strategy.
A flexible approach to your contact centre
Lumen’s perspective and experience in the contact centre space has enabled us to develop a portfolio of contact centre offerings that can be customised to meet your current needs and optimised to match your companies CX trajectory moving forward.
Learn more about Lumen Solutions for Contact Centre (1:51)
Benefits
End-to-end solutions to transform customer support
- Genesys Cloud Contact Centre
- Talkdesk Cloud Contact Centre
- Network Services and Applications
- Contact Centre and UC&C Consulting
- Customer Premises Equipment
PODCAST: Carriers and CCaaS: What is the Value-Add?
Gain a better understanding of the added benefits for companies when using their service provider partners to deliver cloud contact centre services.
“We have a platform where we can say ‘yes’ to customers who need our help … That platform has kept us going and growing."
Matthew Favier, CMO
Resources
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