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LUMEN SOLUTIONS FOR MICROSOFT TEAMS

A single managed UC&C solution for your collaboration needs.

Communicate and collaborate without boundaries

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Benefits

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Single provider

A company you can trust with all your UC&C, network and technology needs

Efficiency

Operational efficiencies

Maximise your ROI and avoid large capital investments, ongoing maintenance and high IT expenses for staffing and training.

24-7 Tech Support

Reliability

Leverage our trusted industry experience supporting enterprise UC&C solutions along with our expansive global network, 24/7 operations and dedicated support teams.

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Features and Specifications

  • Use Lumen SIP services and/or bring your own SIP provider 
  • Keep the same phone numbers, no porting required 
  • Call routing controlled by the customer 
  • Leverage your existing voice investment by integrating it to your Microsoft Teams environment 

  • Unify Square PowerSuiteTM software amplifies the Lumen experience with advanced tools 
  • Unified set of dashboards to surface actionable insights 
  • Intelligent reporting 
  • User experience 
  • Administration and Automation 
  • Security Analytics and more

  • Enable calling integrations with the Microsoft cloud or your voice with other cloud calling platforms in addition to Microsoft 
  • Analytics through Unify Square PowerSuiteTM advanced reporting and analytics 
  • Direct Routing – a fully managed service for all elements of Teams configuration within a customer Microsoft 365 Tenant 
  • Integrate Teams with the call centre solution Anywhere365 
  • Integration into the full Lumen Platform

  • 24/7 support team 
  • Phone System tenant management 
  • A named project manager for service deployment 
  • A portal for break-fix ticket entry 
  • Platform monitoring 
  • Lifecycle account support
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