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Help drive growth and innovation with a secure video-first solution to easily engage with customers, partners and employees.

Learn how we are partnering with Zoom to bridge the gap between home and office.

Connect with seamless cloud collaboration

Easily migrate premises-based communication and collaboration services to the cloud with Zoom delivered by Lumen, backed by our reliable UC&C operational and account management support, secure IP-centric network and efficient network integration.

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24-7 Tech Support

Dedicated support

Leverage our expertise in supporting enterprise UC&C solutions along with our expansive global network, 24/7 operations and dedicated support teams.

Costs Lower-Dollar

Low ownership costs

Avoid large capital investments and ongoing maintenance fees with predictable licence-based costs instead of unpredictable PSTN expenses. Customers saved 28% in operational costs* when consolidating UC&C with us.

*Metrigy Research, Employee, Customer Experience Transformations Deliver Measurable Value, May 2020. Customers saved 28% in operational costs when consolidating UC&C apps and network services with Lumen.


Reliable uptime

Free up valuable IT resources for core business initiatives and maximise uptime while Lumen monitors your UC&C service availability and assists with service adoption within your business.


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Flat monthly charges

Per seat cloud-based licensing and service charges.


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Usage charges

Consumption-based charges based upon the amount of resources or time used.


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One-time charges

Flat rate project-oriented charges around enablement services.


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A woman sitting in front of a video chat screen with four other people and a text overlay below her desk PlayButton

Features and Specifications

  • HD video and audio meetings with support for up to 1,000 video participants and 49 videos on-screen
  • MP4 and M4A recording formats saved locally or in the cloud, with AI-generated searchable transcripts
  • Centralised IT management and remote assistance to simplify deployment and support
  • Built-in collaboration tools allow multiple participants to share their screens at once and co-annotate for highly interactive meetings
  • Automatic ambient noise cancellation that helps enable the freedom to work from virtually anywhere
  • Continuous performance optimisation of audio and video streams based on network and device performance
  • Custom meeting configuration options that can prioritise content or attendees, or show a side-by-side view of both

  • Zoom Phone calls that can be seamlessly elevated to a Zoom Meeting 
  • Transfer, conference, hold and caller ID to simplify placing and receiving calls 
  • Visual voicemail, auto, speech-to-text transcription and custom email notifications for voicemail 
  • Call recording on demand with playback available through desktop, mobile and web apps 
  • Easy-to-view call history and missed calls 
  • Integration with Office 365 and Gmail contacts as well as click-to-dial in 
  • Global call-handling capabilities include business and after-hours routing 
  • Support for up to 60 calls in queue


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