Customer Support
Contact Customer Support
Please complete all parts of the form below. One of our customer support specialists will review your request and contact you within two working days.
Control Centre
Customers with a Control Centre account can manage support tickets and check order status.
For residential sales enquires, please visit https://www.centurylink.com.
Repair Enquiries
For repair issues call:
North America: 877-453-8353
Europe, Middle East and Africa:
+44 800 496 500 or +800 5336 3273
- North America
- Asia Pacific
- Europe, the Middle East and Africa
North America
For support information please reference the Lumen customer handbook
Enterprise and Wholesale Repair
National Services:
877-453-8353 or 303-260-4905 option 1
For an open ticket - option 1, then 1 and then type in the ticket number to get routed directly to a technician.
Local ILEC Services:
AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY
Electrical / Optical / DWDM:
888-678-8080 option 1, then 2
Local Ethernet / ATM / Frame Relay:
800-229-6751 option 1, then 1, then 2
Local ILEC Services:
All other states
Electrical / Optical / DWDM:
888-862-8293 option 1, then 2
Local Ethernet / ATM / Frame Relay:
800-603-8044 option 1, then 1
Portal Support
877-453-8353 option 5
(6 a.m.-6 p.m. MT)
Activations
Enterprise and Wholesale
To schedule an activation, contact your customer care manager.
Note: Ancillary Fees may be applicable.
Activations & Plug and Play Support–Customer Support Team (CST)
877-453-8353
New Service Activations choose option 3, then
Option 1 CST Support for New Plug and Play Services
Option 2 Escalations for Activations or CST Support
Option 3 Scheduled Activations
Option 4 SDWAN Activations
National Wholesale
Implementations Management Group (IMG) Test & Turn Up
800-860-6403
Broadband Installation Group Test & Turn Up
866-323-2244
IP Voice technical help desk
877-878-7543 (Mon-Fri, 7 a.m. to 7 p.m. ET)
Billing
Legacy CenturyLink
8-digit (LATIS) billing account numbers
800-860-1020 or care.enquiry@lumen.com
9-digit (Ensemble) billing account numbers
800-786-6272
13- to 15-digit (CRIS) billing account numbers
800-777-9594
National Wholesale accounts
888-496-7447
Legacy Level 3
877-453-8353 option 2, then 1
Black Lotus Hosting Services with DDoS Protection
877-453-8353 option 1, then 2, then 5, then 3
CenturyLink Technology Solutions
(CTS, legacy Savvis®)
- Cloud Application Manager
- Cyxtera Colocation Services
- Managed Hosting Services
888-638-6771
Savvis®
Network Transmission Services
888-638-6771
Unified Communications and Collaboration
888-447-1119 or
National: 888-447-1119
Local: 303-389-4018
Content Delivery Network (CDN)
877-612-9015 or CDNsupport@lumen.com
Equipment (CPE)
Voice equipment including Avaya, Nortel and ShoreTel
800-421-2271
Data equipment
877-453-8353 or 303-260-4905 option 1
Facility Relocation Request
Field Tech Services (billable remote hands)
877-453-8353 option 1, then 2, then 3
Internet, TV and Phone Repair
AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY
800-244-1111 (internet and TV repair)
800-954-1211 (phone repair)
All other states
800-786-6272
Local Number Portability
(legacy Level 3)
Level 3 port in
866-697-5881, option 1, then 1 (6:00 a.m.–6:00 p.m. MT)
Level 3 port out
Level 3 projects
866-697-5881, option 1, then 1 (6:00 a.m.–6:00 p.m. MT)
Local Services
(legacy Qwest LEC area)
877-453-8353 (Plain Old Telephone Service (POTS) and Analogue Services)
Local Wholesale for CLEC and Payphone
866-434-2555 option 1
CenturyLink Region: For non-urgent issues, send an email to NEAC-CLECINQUIRY@lumen.com
CenturyLink QC Region: For non-urgent issues, send an email to CSIE@lumen.com
Lumen Workplace
800-540-5256 or 719-884-9034
Managed Services (Formerly MES and TMNS)
844-581-2349
Managed Security
877‑453‑8353 option 1, then 2, then 5, then 1 or 866‑254‑5210
National Wholesale Customer Care
866-434-2555 option 3
(Mon-Fri, 8 a.m. to 6 p.m. ET)
Network Maintenance (change management coordinator)
855-CHG-MGMT or 855-244-6468
maint_advisory@lumen.com
SD-WAN / SASE / Managed Enterprise with Cisco Meraki (MECM)
877-453-8353 option 1,2,4,2
Physical Security (facility access)
866-788-9888
Professional Services Control Center (PSCC)
877-885-9589 (PIN required)
Please contact your account team for PIN inquiry
Rural Call Completion
Lumen realises the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Lumen via email at rcc@lumen.com or call us at 1-877-453-8353. At the voice prompt, please select the following options: 1 for service issue; 2 for service issues; 2 for National voice services; 3 for other voice services.
Lumen realises the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Lumen via email at rcc@lumen.com or call us at 1-877-453-8353. At the voice prompt, please select the following options: 1 for service issue; 2 for service issues; 2 for National voice services; 3 for other voice services.
System Designer Operations Centre
(legacy CenturyLink)
844-889-6648
For help with Hosted VoIP (stand-alone or with Managed Office), IQ SIP Trunk and Integrated Access (stand-alone, with Core Connect Enterprise or with Fibre+/Fibre+ Enterprise).
Freephone Services
Legacy CenturyLink
800-860-1020 (LGT01)
800-244-1111 (ULD02)
Legacy Level 3
866-965-4944 (after hours or company holidays)
VoIP MAC Desk / National Technical Assistance Centre
(legacy CenturyLink)
844-285-8647
macdesk@lumen.com
Vyvx
800-888-6771 or 720-888-0429
dl-vyvxtoc@lumen.com
Asia Pacific (APAC)
For support information please reference the Lumen customer handbook
Enterprise and Wholesale Repair
Australia
1 800 084 284
+61 2 9053 9615
+61 3 9070 6497
Cambodia
1 800 881 001
To connect, enter code 8886624685.
China
400 120 4545
Accessible from both fixed and mobile networks within China.
Hong Kong
800 962 486
+852 3018 6662
India
1 800 266 6320
Indonesia
001 803 0610 980 (PT Indosat)
007 803 0206 263 (PT Telkom)
Japan
0120 914 291
+81 3 4577 4646
Korea
007 981 4203 0980
Malaysia
1 800 817 472
New Zealand
0800 451 236
Pakistan
00 800 01001
Phillippines
1800 1110 1861 (PLDT)
1800 8918 0101 (Globe)
Singapore
800 101 3231
+65 3157 7419
Sri Lanka
001 803 0610 980
007 803 0160 759
112 430 430 (Outside Colombo)
Taiwan
0809 090 817
Thailand
001 800 156 203 0756
Requires access to international calls.
Vietnam
1201 0288 (VTI and VNPT)
1216 50004 (Mobifone)
Portal support
877-453-8353, option 5
(6:00 am - 6:00 pm MT)
720-888-0030, (Outside North America)
control.center@lumen.com
(Latin America, Asia, Australia)
Europe, the Middle East and Africa (EMEA)
For support information please reference the Lumen customer handbook
Not all products and services are available in all regions and countries; please contact a representative near you for details.
