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Sales -
Support
Customer Support
Control Centre
- Manage support tickets
- Check order status
Check Status without logging in
- Asia Pacific
- Europe, the Middle East and Africa
- Latin America
- North America
Asia Pacific (APAC)
For support information please reference the Lumen customer handbook.
Enterprise and Wholesale Repair
Australia
1 800 084 284
+61 2 9053 9615
+61 3 9070 6497
Cambodia
1 800 881 001
To connect, enter code 8886624685.
China
400 120 4545
Accessible from both fixed and mobile networks within China.
Hong Kong
800 962 486
+852 3018 6662
India
1 800 266 6320
Indonesia
001 803 0610 980 (PT Indosat)
007 803 0206 263 (PT Telkom)
Japan
0120 914 291
+81 3 4577 4646
Korea
007 981 4203 0980
Malaysia
1 800 817 472
New Zealand
0800 451 236
Pakistan
00 800 01001
Phillippines
1800 1110 1861 (PLDT)
1800 8918 0101 (Globe)
Singapore
800 101 3231
+65 3157 7419
Sri Lanka
001 803 0610 980
007 803 0160 759
112 430 430 (Outside Colombo)
Taiwan
0809 090 817
Thailand
001 800 156 203 0756
Requires access to international calls.
Vietnam
1201 0288 (VTI & VNPT)
1216 50004 (Mobifone)
Portal support
877-453-8353, option 2, then 3
(6:00 am - 6:00 pm MT)
720-888-0030, (Outside North America)
control.center@centurylink.com
(Latin America, Asia, Australia)
Europe, the Middle East and Africa (EMEA)
For support information please reference the Lumen customer handbook.
Latin America (LATAM)
For support information please reference the Lumen customer handbook.
North America
For support information please reference the Lumen customer handbook.
Enterprise and Wholesale Repair
National Services:
877-453-8353 or 303-260-4905 option 1
For an open ticket - option 1, then 1, and then type in the ticket number to get routed directly to a technician.
Local ILEC Services:
AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY
Electrical / Optical / DWDM:
888-678-8080 option 1, then 2
Local Ethernet / ATM / Frame Relay:
800-229-6751 option 1, then 1, then 2
All other states
Electrical / Optical / DWDM:
888-862-8293 option 1, then 2
Local Ethernet / ATM / Frame Relay:
800-603-8044 option 1, then 1
Portal support
877-453-8353 option 2, then 3
(6 a.m. - 6 p.m. MT)
Activations
Enterprise & Wholesale
To schedule an activation, contact your customer care manager.
Scheduled activations (over-the-top services)
877-453-8353 option 3, then 1
Non-scheduled activations (self-service activations, plug-and-play services)
877-453-8353 option 3, then 2
National Wholesale
Implementations Management Group (IMG)
800-860-6403 (Mon - Fri, 8 a.m. to 7 p.m. ET)
Broadband Installation Group
866-323-2244 (Mon - Fri, 6 a.m. to 6 p.m. ET)
IP Voice technical help desk
877-878-7543 (Mon - Fri, 7 a.m. to 7 p.m. ET)
Billing
Legacy CenturyLink
8-digit (LATIS) billing account numbers
800-860-1020 or care.inquiry@centurylink.com
9-digit (Ensemble) billing account numbers
800-786-6272
13- to 15-digit (CRIS) billing account numbers
800-777-9594
National Wholesale accounts
888-496-7447
Legacy Level 3
877-453-8353 option 2, then 1
Black Lotus Hosting Services with DDoS Protection
877-453-8353 option 1, then 2, then 5, then 3
CenturyLink Technology Solutions (CTS, legacy Savvis)
- Cloud Application Manager
- Cyxtera Colocation Services
- Managed Services
888-638-6771
Conferencing and Collaboration
888-447-1101 or 720-888-8499, option 1
Content Delivery Network (CDN)
877-612-9015 or cdn.support@centurylink.com
Equipment (CPE)
Voice equipment including Avaya, AVST, Nortel and ShoreTel
800-421-2271
Data equipment including Cisco, ADTRAN and Juniper
800-227-2218
Field Tech Services (billable remote hands)
877-453-8353 option 1, then 2, then 3
Internet, TV and Phone Repair
AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY
800-247-7285 (internet & TV repair)
800-954-1211 (phone repair)
All other states
800-786-6272
Local Number Portability (legacy Level 3)
Level 3 port in
800-861-0262 option 1, then 1
(6 a.m. to 6 p.m. MT)
720-530-3485 (after hours)
Level 3 port out
L3POescalations@centurylink.com
Level 3 port in
800-861-0262, option 1, then 1
(6 a.m. to 6 p.m. MT)
720-530-3485 (after hours)
LNPprojects@centurylink.com
Local Services (legacy Qwest LEC area)
800-223-7508 (POTS and Analog Services)
800-247-7285 (Broadband, HSI or DSL)
888-234-9375 (Advanced Broadband Service)
Local Wholesale for CLEC and Payphone
866-434-2555 option 1
Lumen Workplace
800-540-5256 or 719-884-9034
Managed Enterprise Services (MES)
844-581-2349
Managed Enterprise with Cisco Meraki
877-453-8353 option 1
managed security
Legacy CenturyLink
800-672-8520 or 303-797-9050 option 2
Legacy Level 3
877-453-8353 option 1, then 2, then 5, then 1
National Wholesale Customer Care
866-434-2555 or 303-797-0208 option 3
(Mon - Fri, 8 a.m. to 6 p.m. ET)
Network Maintenance (change management coordinator)
855-CHG-MGMT or 855-244-6468
maint_advisory@centurylink.com
Network Managed Service (NMS) / Managed Office / SD-WAN
877-453-8353 option 1
Physical Security (facility access)
866-788-9888
Professional Services & Pro NOC
Legacy CenturyLink
877-885-9589
Legacy Level 3
877-453-8353 option 1, then 2, then 4, then 4
professionalservices@centurylink.com
System Designer Operations Center (legacy CenturyLink)
844-889-6648
For help with Hosted VoIP (stand-alone or with Managed Office), IQ SIP Trunk and Integrated Access (stand-alone, with Core Connect Enterprise or with Fiber+/Fiber+ Enterprise).
Toll Free Services
Legacy CenturyLink
800-860-1020 (LGT01)
800-244-1111 (ULD02)
Legacy Level 3
866-965-4944 (after hours or company holidays)
VoIP MAC Desk / National Technical Assistance Center (legacy CenturyLink)
844-285-8647
macdesk@centurylink.com
Vyvx
800-888-6771 or 720-888-0429
dl-vyvxtoc@centurylink.com
Not all products and services are available in all regions and countries; please contact a representative near you for details.
© 2020 Lumen Technologies. All Rights Reserved. Lumen is a registered trademark in the United States, EU and certain other countries.
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