-
Sales -
Support
Customer Support
Control Centre
- Manage support tickets
- Check order status
Control Centre
- Manage support tickets
- Check order status
Control Centre
- Manage support tickets
- Check order status
- Asia Pacific
- Europe, the Middle East and Africa
- North America
Asia Pacific (APAC)
For support information please reference the Lumen customer handbook.
Enterprise and Wholesale Repair
Australia
1 800 084 284
+61 2 9053 9615
+61 3 9070 6497
Cambodia
1 800 881 001
To connect, enter code 8886624685.
China
400 120 4545
Accessible from both fixed and mobile networks within China.
Hong Kong
800 962 486
+852 3018 6662
India
1 800 266 6320
Indonesia
001 803 0610 980 (PT Indosat)
007 803 0206 263 (PT Telkom)
Japan
Korea
007 981 4203 0980
Malaysia
1 800 817 472
New Zealand
Pakistan
00 800 01001
Phillippines
1800 1110 1861 (PLDT)
1800 8918 0101 (Globe)
Singapore
800 101 3231
+65 3157 7419
Sri Lanka
001 803 0610 980
007 803 0160 759
112 430 430 (Outside Colombo)
Taiwan
0809 090 817
Thailand
001 800 156 203 0756
Requires access to international calls.
Vietnam
1201 0288 (VTI and VNPT)
1216 50004 (Mobifone)
Portal support
877-453-8353, option 5
(6:00 am - 6:00 pm MT)
720-888-0030, (Outside North America)
control.center@lumen.com
(Latin America, Asia, Australia)
Europe, the Middle East and Africa (EMEA)
For support information please reference the Lumen customer handbook.
North America
For support information please reference the Lumen customer handbook.
Enterprise and Wholesale Repair
National Services:
877-453-8353 or 303-260-4905 option 1
For an open ticket - option 1, then 1, and then type in the ticket number to get routed directly to a technician.
Local ILEC Services:
AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY
Electrical / Optical / DWDM:
888-678-8080 option 1, then 2
Local Ethernet / ATM / Frame Relay:
800-229-6751option 1, then 1, then 2
All other states
Electrical / Optical / DWDM:
888-862-8293 option 1, then 2
Local Ethernet / ATM / Frame Relay:
800-603-8044 option 1, then 1
Portal Support
877-453-8353 option 5
(6 a.m. - 6 p.m. MT)
Activations
Enterprise and Wholesale
To schedule an activation, contact your customer care manager.
Scheduled activations (over-the-top services)
877-453-8353 option 3, then 1
Non-scheduled activations (self-service activations, plug-and-play services)
877-453-8353 option 3, then 2
National Wholesale
Implementations Management Group (IMG)
800-860-6403(Mon - Fri, 8 a.m. to 7 p.m. ET)
Broadband Installation Group
866-323-2244(Mon - Fri, 6 a.m. to 6 p.m. ET)
IP Voice technical help desk
877-878-7543(Mon - Fri, 7 a.m. to 7 p.m. ET)
Billing
Legacy CenturyLink
8-digit (LATIS) billing account numbers
800-860-1020orcare.enquiry@lumen.com
9-digit (Ensemble) billing account numbers
13- to 15-digit (CRIS) billing account numbers
National Wholesale accounts
Black Lotus Hosting Services with DDoS Protection
877-453-8353 option 1, then 2, then 5, then 3
CenturyLink Technology Solutions (CTS)
- Cloud Application Manager
- Cyxtera Colocation Services
- Managed Hosting Services
Savvis®
- Network Transmission Services
888-638-6771
Conferencing and Collaboration
888-447-1101or720-888-8499, option 1
Content Delivery Network (CDN)
877-612-9015 or CDNsupport@lumen.com
Equipment (CPE)
Voice equipment including Avaya, AVST, Nortel and ShoreTel
Data equipment including Cisco, ADTRAN and Juniper
Facility Relocation Request
Field Tech Services (billable remote hands)
877-453-8353 option 1, then 2, then 3
Internet, TV and Phone Repair
AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY
800-244-1111(internet and TV repair)
800-954-1211(phone repair)
All other states
Local Number Portability (legacy Level 3)
Wholesale port in Help Desk
866-697-5881 opt 3, opt 1
(Mon-Fri 6 a.m. to 5 p.m. MT)
Wholesale project port in Help Desk
866-697-5881 opt 3, opt 2
(Mon-Fri 6 a.m. to 6 p.m. MT)
Manager escalation
800-861-0262 opt 1, then opt 2,3
based on level of escalation
currently submitted
After hours
720-888-6562
*Port in related outages only*
(Mon-Fri 6 p.m. to 6 a.m. MT)
Legacy Level 3 port out
https://www.lumen.com/help/en-us/porting.html
L3POescalations@lumen.com
(Mon-Fri 7 a.m. to 4 p.m. MT)
Escalation
Level 2: Shrikantha Nayak
Level 3: Deepak Bose
Level 4: Heavenly Pratt (484-275-0476)
Level 5: Daymir Sepulveda (484-934-7420)
Level 7: Christian Aguilar (720-888-1563)
Local Services (legacy Qwest LEC area)
800-223-7508 (POTS and Analogue Services)
800-247-7285(Broadband, HSI or DSL)
888-234-9375 (Advanced Broadband Service)
Local Wholesale for CLEC and Payphone
866-434-2555 option 1
Lumen Workplace
Managed Enterprise Services (MES)
Managed Enterprise with Cisco Meraki
877-453-8353 option 1
Managed Security
877‑453‑8353 option 1, then 2, then 5, then 1 or 866‑254‑5210
National Wholesale Customer Care
866-434-2555 or303-797-0208 option 3
(Mon - Fri, 8 a.m. to 6 p.m. ET)
Network Maintenance (change management coordinator)
855-CHG-MGMT or 855-244-6468
maint_advisory@lumen.com
Network Managed Service (NMS) / Managed Office / SD-WAN
877-453-8353 option 1
Physical Security (facility access)
Professional Services and Pro NOC
Professional Services (Telecommunications Consulting and implementation services; Network monitoring and management services and support and maintenance services) and Professional Network Operations Centre Services
877-453-8353 option 1, then 2, then 4, then 4
Rural Call Completion
Lumen realises the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Lumen via email at rcc@lumen.com or call us at 1-877-453-8353. At the voice prompt, please select the following options: 1 for service issue; 2 for service issues; 2 for National voice services; 3 for other voice services.
Lumen realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Lumen via email at rcc@lumen.com or call us at 1-877-453-8353. At the voice prompt, please select the following options: 1 for service issue; 2 for service issues; 2 for National voice services; 3 for other voice services.
System Designer Operations Centre (legacy CenturyLink)
844-889-6648
For help with Hosted VoIP (stand-alone or with Managed Office), IQ SIP Trunk and Integrated Access (stand-alone, with Core Connect Enterprise or with Fibre+/Fibre+ Enterprise).
Freephone Services
VoIP MAC Desk / National Technical Assistance Centre (legacy CenturyLink)
Vyvx
Not all products and services are available in all regions and countries; please contact a representative near you for details.
