ADVANCED MANAGED SERVICES

Realise value fast with skilled expertise

Build, optimise and support your IT infrastructure with a team of certified experts.

Boost operations with expertise and automation

Lumen® Advanced Managed Services (AMS) provide the flexibility and control to customise your IT and cloud workloads. Using automation tools and industry best practices, senior-level experts deliver service that helps meet your business’s size, budget and goals over time.

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Benefits

Managed Services IT-Consulting Services

Experts at the ready

Our senior-level experts help you overcome staffing challenges, drive strategic initiatives, maintain operations, meet project deadlines and provide continuous and secure management by flexibly addressing hybrid IT and edge skill gaps.

Experts at the ready

Our senior-level experts help you overcome staffing challenges, drive strategic initiatives, maintain operations, meet project deadlines and provide continuous and secure management by flexibly addressing hybrid IT and edge skill gaps.

Efficiency

Operational efficiency

Comprehensive governance across IT environments helps provide full visibility into application life cycle management and align IT, cloud and edge activities to your goals for efficient, value-driven technology operations.

Operational efficiency

Comprehensive governance across IT environments helps provide full visibility into application life cycle management and align IT, cloud and edge activities to your goals for efficient, value-driven technology operations.

Design

Market agility

We will help you design and implement standardised, consistent and repeatable deployments that advance the technology to meet business goals and desired application experiences for end users.

Market agility

We will help you design and implement standardised, consistent and repeatable deployments that advance the technology to meet business goals and desired application experiences for end users.

Pricing

Flexibility

Subscription

 

A single subscription and monthly commitment of hours for a Flex Role provide access for up to 14 highly skilled technical and business roles in regions where available

 

Deployment types include Unnamed Remote, Named Remote and Named Onsite where available

 

Hourly rates for Named Onsite resources based on market level (Tier 1 small metro up to Tier 4 large metros)

Subscription

 

A single subscription and monthly commitment of hours for a Flex Role provide access for up to 14 highly skilled technical and business roles in regions where available

 

Deployment types include Unnamed Remote, Named Remote and Named Onsite where available

 

Hourly rates for Named Onsite resources based on market level (Tier 1 small metro up to Tier 4 large metros)

Cost Control-Dollar

Prepay

 

Flexible role prepay for 250 to 2,000 hours to use over a 12-month term where available

 

Targeted role discounts based on role availability and preferences*

 

Monthly hour commitments starting as low as four hours and up to 20 hours depending on role requirements

 

Additional discounts for larger monthly commitments

 

Hours exceeding the monthly commitment for roles are billed as overage hours at the same rate

 

12, 24 and 36-month service term options available, with discounts for 24 and 36-month terms

Prepay

 

Flexible role prepay for 250 to 2,000 hours to use over a 12-month term where available

 

Targeted role discounts based on role availability and preferences*

 

Monthly hour commitments starting as low as four hours and up to 20 hours depending on role requirements

 

Additional discounts for larger monthly commitments

 

Hours exceeding the monthly commitment for roles are billed as overage hours at the same rate

 

12, 24 and 36-month service term options available, with discounts for 24 and 36-month terms

Consulting

Add Ons

 

Network and application penetration testing

 

Antivirus advising

 

Content integrity analysis

 

Data loss prevention analysis

 

Firewall analysis

 

Intrusion prevention service advisory

Add Ons

 

Network and application penetration testing

 

Antivirus advising

 

Content integrity analysis

 

Data loss prevention analysis

 

Firewall analysis

 

Intrusion prevention service advisory

* Only if Flex Role not available

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Features and Specifications

  • Advises client on risks associated with ageing infrastructure
  • Leads detailed working sessions with client and account team to define new IT initiatives
  • Assists in the administration, tracking and reporting of software available per underlying services ordered such as Lumen® Edge Private Cloud and Lumen Public Cloud
  • Provides tailored dashboard reporting

  • Provide service assurance and unified operational visibility across all of Lumen’s solutions
  • Proactively review and package telemetry from Lumen solutions.
  • Make proactive performance recommendations
  • Provide event and escalation management for planned and unplanned network service interruptions
  • Perform ongoing network hardening and diversity review

  • Provides reports on SLA adherence
  • Documents escalation path and serves as an escalation point 24/7
  • Leads change management documentation and scheduling
  • Oversees code patches and software version updates
  • Oversees break/fix replacements
  • Reports on resource use for the client

  • Assesses application and infrastructure designs
  • Maps client’s business and architectural needs to identify gaps if present
  • Designs infrastructure and network topology
  • Architecture and design guidance for container technologies

  • Provides security consulting, advisory, and operational services across a variety of 3rd party security services
  • Completes vulnerability assessments
  • Advises on security design with oversight
  • Supports with audit services

  • Provides hands-on support for technical area selected
  • Executes non-standard change requests (e.g., policy changes, app configuration, etc.)
  • Tests pre- and post-deployment patches in target client IT environments
  • TSE Disciplines include; Cloud, Network, Storage, Virtulazation, OS Windows, DBA, Kubernetes – K8s, and OS Unix 

  • Provides hands-on support for technical area selected
  • Executes non-standard change requests (e.g. policy changes, app configuration, etc.) 
  • Tests pre- and post-deployment patches in target client IT environments

  • Tailored, client specific, higher-level engineering support for Lumen managed IT environments
  • Entry point for all their incidents, requests, changes and problems
  • Server, Network, Software and URL redirect management
  • Respond to monitoring alerts as defined by Lumen SLOs

  • Command and control in the event of a Priority P1 incident
  • Huddle Client representatives and Lumen engineers
  • Facilitate a technical communications forum to capture live-time triage
  • Point of escalation
  • Understand and document outage impacts
  • Manage and monitor trouble tickets from escalation to outage resolution

  • Access a variety of roles without modifying service terms
  • Use monthly subscription hours for architecture, engineering, or security roles
  • Make requests for supported roles with fast and efficient processes in partnership with your chosen oversight role

  • Azure and AWS training workshops
  • Configuration and deployment of Application Lifecycle Management (ALM): creating application, script, and template boxes
  • Auto-discovery of existing instances, registration, and multi-cloud deployment guidance
  • Versioning and auto-updating box how-to's
  • Review and guidance of deployment policy configuration with ALM
  • Deep dive on cloud optimisation and analytics including billing, cost recommendations, best practices for security, availability, cost, and usage
  • Deep dive on ALM including boxes, instances, lifecycle editor, updates, configuration management, and auto-discovery

  • Monitoring Integration
    • Planning and implementation of a single event stream – NRC
    • Management and maintenance of event stream – MRC
  • Network Penetration Tests—4 per Year
  • Network Penetration Tests—1 Time
  • Application Penetration Test—1 Time
  • Disaster Recovery Services
    • Trialling
    • Failover
    • Failback
  • Log Management Advisory
  • Intrusion Detect and Prevention Service Advisory

Use Cases

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Driving revenue and reducing skill gaps

Focus on ROI-driven, competitive initiatives while Lumen service teams work to manage and secure your IT environment. Enhance collaboration, outcomes and upgrades without increasing costs and resources needed for hiring additional staff.

Driving revenue and reducing skill gaps

Focus on ROI-driven, competitive initiatives while Lumen service teams work to manage and secure your IT environment. Enhance collaboration, outcomes and upgrades without increasing costs and resources needed for hiring additional staff.

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Maximising scalability and operational expertise

Quickly deploy business apps, upgrades and solutions as your business grows with highly skilled, on-demand support. Benefit from a proven managed services framework established by Lumen IT experts.

Maximising scalability and operational expertise

Quickly deploy business apps, upgrades and solutions as your business grows with highly skilled, on-demand support. Benefit from a proven managed services framework established by Lumen IT experts.

Resources

Contact an Advanced Managed Services Solutions Specialist

Get free expert advice on how to architect your Advanced Managed Services solution based on your workloads.

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