Simplify governance and speed application delivery while minimising costs and delivering a consistent user experience across hybrid cloud environments.
Complex hybrid cloud environments simplified
Easily manage, monitor and optimise your multi-cloud and hybrid cloud environments to help increase agility and operational efficiency with people, processes and automation tools focused on your workloads across virtually any hosted infrastructure.
Gain full visibility across multiple platforms with a singularly managed service provider, subscription, term, Technical Account Manager (TAM) and a comprehensive 24/7 global operations.
Speed application delivery
Automation workflows can reach into CI/CD pipelines with options to hand off at application deployment, IaaS/PaaS build out or further upstream code commit points with our 24/7 ops team resolving most events without escalation.
Using pre-defined workflows to solve common problems, automation scripts for event remediation and cloud usage analytics, the TAM can provide proactive recommendations to right-size and optimise your cloud usage costs.
Features and Specifications
Designated Technical Account Manager
Business strategy development and executive reviews, as requested
Access to 24/7 Global Operations Support Centre
24/7 engineer availability to perform systems administration tasks
Customer-provided (BYOL), platform-provided and Lumen-provided licencing models supported
Optional invoicing consolidation for cloud platform and management services when purchased through Lumen
Our open standards based agent collects and tracks metrics, monitors log files and sets alarms
Integration with public cloud monitoring tools is available for AWS, VMware and Azure (Google coming soon)
Anomaly detection, forecast and predictive monitoring provide deeper context for fluctuating metrics
Dashboard view of policies and alerts on all managed servers, VMs, applications and services
Graphing of performance data for managed servers, VMs, applications and services
Fully configurable historical performance and data retention policies
Management and deployment of all critical and vendor recommended patches for cloud services
Lumen certifies and delivers Service Packs, updates and hotfixes for installation on all managed OSs and applications
Automated or manual remediation of issues initiated in response to monitoring alerts
Early detection and automated issue prevention available via Alert Instruction Management Service (AIMS) and continuously evolving AI/ML
Enable modelling of applications, workloads and cloud infrastructure services
Posts application deployment verification
Confirms post-deployment functionality
Ability to connect network exchange groups, add end points, define subnets and more
Deployment, configuration and monitoring of fully managed security technologies in your environment
Advice and best practice recommendations for cloud workload migrations
Performance optimisation advice through deployment and configuration adjustments
Cloud cost optimisation through consolidation and workload modifications guidance
Install and deploy supported OS, application components and native cloud services (where applicable)
Perform configuration management on all managed servers and virtual machines (VMs)
Maintain version control of deployed VMs, servers, managed applications and services
Deploy, configure and monitor disaster recovery for critical virtual machines running in multiple environments
Achieve Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) for business continuity
Deliver multi-cloud support
Support failover/fallback and run state activities by deep knowledge base resources
Global beverage company
Delivering applications fast to save money
Managed Services Anywhere was a game-changer with the Lumen TAM providing a wide range of services to optimise the multi-cloud infrastructure.
Healthcare equipment manufacturer
Building a scalable environment for simplified governance
By leveraging automation and a single TAM, manufacturing now has the platform to drive growth at improved speeds.
Better service experiences for admins, users, employees and residents
Streamlined operations allowed for maximum efficiency and cost savings in deploying applications and features without interruptions or compliance issues.