Accolade

Helping a health benefits solutions provider boost efficiency with SD‑WAN. 

Wielding data with SD‑WAN

Accolade needed a cloud‑based network to manage high‑volume data flow. Lumen increased network speed and optimized routing for real‑time data to help Accolade deliver more efficient customer service.

A man in a lab coat and goggles looks at a computer screen while standing in a laboratory with machines and test tubes.

Challenges

  • Needed to support remote workforce
  • Required secure access to cloud-based data and applications
  • Desired increased bandwidth to handle big data

Challenges

  • Needed to support remote workforce
  • Required secure access to cloud-based data and applications
  • Desired increased bandwidth to handle big data

Solutions

  • Lumen® Dedicated Internet Access (DIA) to connect applications
  • Lumen® SD-WAN with Versa Networks to optimize data routing
  • Lumen® Managed Solutions to monitor efficiency

Solutions

  • Lumen® Dedicated Internet Access (DIA) to connect applications
  • Lumen® SD-WAN with Versa Networks to optimize data routing
  • Lumen® Managed Solutions to monitor efficiency

Results

  • Improved call quality
  • Increased customer satisfaction
  • 40% monthly cost reduction versus the previous solution

Results

  • Improved call quality
  • Increased customer satisfaction
  • 40% monthly cost reduction versus the previous solution

What works for Accolade

Accolade logo

“The Lumen portal gives me a unique look at the WAN. It’s one pane of glass that lets me see it from the carrier’s perspective.”


– Erik Berta
Network Architect and Principal Cloud Engineer
Accolade 


Two women in lab coats look at computer screen

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