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SYNQ3

Expanded bandwidth streamlines AI‑driven restaurant take‑out platform.

Serving up AI‑ordering

SYNQ3, a virtual restaurant contact center, partnered with Lumen to scale their network and expand AI to handle 3x increased call volume demand across 100K+ orders.

SYNQ3 transforms the restaurant ecosystem (1:41)

Split screen image of smart phone with menu and a person’s thumb pressing the order button on top and restaurant stove full of food cooking on bottom.
Split screen image of smart phone with menu and a person’s thumb pressing the order button on top and restaurant stove full of food cooking on bottom. PlayButton

Increased network capacity expands customer convenience

Challenges

  • Needed to scale operations for COVID‑19 demand
  • Wanted to consolidate regional carriers to one national solution
  • Required increased capacity to process voice/video calls
Illustration representing a woman reviewing phone menu app next to icons of a thinking head, money sign, and small sandwich.

Solutions

  • MPLS IP VPN Network and Dedicated Internet Access for call volume and web interaction
  • Lumen® Contact Center Solutions for voice, routing and analytic services
  • Custom solutions for sharing call volume with customers, boosting overall call capacity
Illustration depicting a computer monitor with icon of human head in middle of screen and two server racks sitting in the background.

Results

  • Handled 3x call volume with 100K+ orders
  • Added new services to support social distancing requirements and reduce wait times during pandemic
  • Expanded AI capabilities across the network
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What works for SYNQ3

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MPLS IP VPN Network

Reliable, secure any‑to‑any, point‑to‑point WAN connections

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Icon of world globe with network nodes and transmission lines across and extending beyond and outside of the globe.

Lumen® Dedicated Internet Access

Scalable and secure connectivity for enterprise applications

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Icon of three story office building with a headset representing a call center support person speaking.

Lumen® Contact Center Solutions

Comprehensive, dynamic contact center for business agility

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Logo of SYNQ3 Restaurant Solutions

“The restaurant challenge presented by COVID‑19 caused us to reinvent everything with our customers. It was a flat‑out sprint.”

 

Steve Bigari

Chairman and CEO

 

SYNQ3 transforms the restaurant ecosystem (1:41)

Split screen image of smart phone with menu and a person’s thumb pressing the order button on top and restaurant stove full of food cooking on bottom.
Split screen image of smart phone with menu and a person’s thumb pressing the order button on top and restaurant stove full of food cooking on bottom. PlayButton

About SYNQ3

SYNQ3 is a technology‑enabled services company, providing omni‑channel unstructured conversational commerce using a hybrid of automation and virtual contact center solutions for the restaurant industry.

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