SYNQ3

Expanded bandwidth streamlines AI‑driven restaurant take‑out platform.

Serving up AI‑ordering

SYNQ3, a virtual restaurant contact center, partnered with Lumen to scale their network and expand AI to handle 3x increased call volume demand across 100K+ orders.

VIDEO: SYNQ3 transforms the restaurant ecosystem (1:41)

Split screen image of smart phone with menu and a person’s thumb pressing the order button on top and restaurant stove full of food cooking on bottom.
Split screen image of smart phone with menu and a person’s thumb pressing the order button on top and restaurant stove full of food cooking on bottom. PlayButton

Increased network capacity expands customer convenience

Challenges

  • Needed to scale operations for COVID‑19 demand
  • Wanted to consolidate regional carriers to one national solution
  • Required increased capacity to process voice/video calls

Challenges

  • Needed to scale operations for COVID‑19 demand
  • Wanted to consolidate regional carriers to one national solution
  • Required increased capacity to process voice/video calls
Illustration representing a woman reviewing phone menu app next to icons of a thinking head, money sign, and small sandwich.

Solutions

  • MPLS IP VPN Network and Dedicated Internet Access for call volume and web interaction
  • Lumen® Contact Center Solutions for voice, routing and analytic services
  • Custom solutions for sharing call volume with customers, boosting overall call capacity

Solutions

  • MPLS IP VPN Network and Dedicated Internet Access for call volume and web interaction
  • Lumen® Contact Center Solutions for voice, routing and analytic services
  • Custom solutions for sharing call volume with customers, boosting overall call capacity
Illustration depicting a computer monitor with icon of human head in middle of screen and two server racks sitting in the background.

Results

  • Handled 3x call volume with 100K+ orders
  • Added new services to support social distancing requirements and reduce wait times during pandemic
  • Expanded AI capabilities across the network

Results

  • Handled 3x call volume with 100K+ orders
  • Added new services to support social distancing requirements and reduce wait times during pandemic
  • Expanded AI capabilities across the network
Illustration of man sitting at an office desk with headset on, typing on keyboard and looking intently at a computer monitor.

What works for SYNQ3

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MPLS IP VPN Network

Reliable, secure any‑to‑any, point‑to‑point WAN connections

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MPLS IP VPN Network

Reliable, secure any‑to‑any, point‑to‑point WAN connections

Icon of world globe with network nodes and transmission lines across and extending beyond and outside of the globe.

Lumen® Dedicated Internet Access

Scalable and secure connectivity for enterprise applications

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Lumen® Dedicated Internet Access

Scalable and secure connectivity for enterprise applications

Icon of three story office building with a headset representing a call center support person speaking.

Lumen® Contact Centre Solutions

Comprehensive, dynamic contact center for business agility

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Lumen® Contact Centre Solutions

Comprehensive, dynamic contact center for business agility

Logo of SYNQ3 Restaurant Solutions

“The restaurant challenge presented by COVID‑19 caused us to reinvent everything with our customers. It was a flat‑out sprint.”

 

Steve Bigari

Chairman and CEO

 

SYNQ3 transforms the restaurant ecosystem (1:41)

Split screen image of smart phone with menu and a person’s thumb pressing the order button on top and restaurant stove full of food cooking on bottom.
Split screen image of smart phone with menu and a person’s thumb pressing the order button on top and restaurant stove full of food cooking on bottom. PlayButton

About SYNQ3

SYNQ3 is a technology‑enabled services company, providing omni‑channel unstructured conversational commerce using a hybrid of automation and virtual contact center solutions for the restaurant industry.

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