Please update your browser.

Our site no longer supports this browser. Using another one will help provide a better experience.

UPDATE YOUR BROWSER
Menu

SYNQ3

Expanded bandwidth streamlines AI‑driven restaurant take‑out platform.

Serving up AI‑ordering

SYNQ3, a virtual restaurant contact center, partnered with Lumen to scale their network and expand AI to handle 3x increased call volume demand across 100K+ orders.

VIDEO: SYNQ3 transforms the restaurant ecosystem (1:41)

Split screen image of smart phone with menu and a person’s thumb pressing the order button on top and restaurant stove full of food cooking on bottom.
Split screen image of smart phone with menu and a person’s thumb pressing the order button on top and restaurant stove full of food cooking on bottom. PlayButton

Increased network capacity expands customer convenience

Challenges

  • Needed to scale operations for COVID‑19 demand
  • Wanted to consolidate regional carriers to one national solution
  • Required increased capacity to process voice/video calls

Challenges

  • Needed to scale operations for COVID‑19 demand
  • Wanted to consolidate regional carriers to one national solution
  • Required increased capacity to process voice/video calls
Illustration representing a woman reviewing phone menu app next to icons of a thinking head, money sign, and small sandwich.

Solutions

  • MPLS IP VPN Network and Dedicated Internet Access for call volume and web interaction
  • Lumen® Contact Center Solutions for voice, routing and analytic services
  • Custom solutions for sharing call volume with customers, boosting overall call capacity

Solutions

  • MPLS IP VPN Network and Dedicated Internet Access for call volume and web interaction
  • Lumen® Contact Center Solutions for voice, routing and analytic services
  • Custom solutions for sharing call volume with customers, boosting overall call capacity
Illustration depicting a computer monitor with icon of human head in middle of screen and two server racks sitting in the background.

Results

  • Handled 3x call volume with 100K+ orders
  • Added new services to support social distancing requirements and reduce wait times during pandemic
  • Expanded AI capabilities across the network

Results

  • Handled 3x call volume with 100K+ orders
  • Added new services to support social distancing requirements and reduce wait times during pandemic
  • Expanded AI capabilities across the network
Illustration of man sitting at an office desk with headset on, typing on keyboard and looking intently at a computer monitor.

What works for SYNQ3

Icon of world globe with network nodes and transmission lines across and extending beyond and outside of the globe.

MPLS IP VPN Network

Reliable, secure any‑to‑any, point‑to‑point WAN connections

LEARN MORE

MPLS IP VPN Network

Reliable, secure any‑to‑any, point‑to‑point WAN connections

Icon of world globe with network nodes and transmission lines across and extending beyond and outside of the globe.

Lumen® Dedicated Internet Access

Scalable and secure connectivity for enterprise applications

LEARN MORE

Lumen® Dedicated Internet Access

Scalable and secure connectivity for enterprise applications

Icon of three story office building with a headset representing a call center support person speaking.

Lumen® Contact Center Solutions

Comprehensive, dynamic contact center for business agility

LEARN MORE

Lumen® Contact Center Solutions

Comprehensive, dynamic contact center for business agility

Logo of SYNQ3 Restaurant Solutions

“The restaurant challenge presented by COVID‑19 caused us to reinvent everything with our customers. It was a flat‑out sprint.”

 

Steve Bigari

Chairman and CEO

 

SYNQ3 transforms the restaurant ecosystem (1:41)

Split screen image of smart phone with menu and a person’s thumb pressing the order button on top and restaurant stove full of food cooking on bottom.
Split screen image of smart phone with menu and a person’s thumb pressing the order button on top and restaurant stove full of food cooking on bottom. PlayButton

About SYNQ3

SYNQ3 is a technology‑enabled services company, providing omni‑channel unstructured conversational commerce using a hybrid of automation and virtual contact center solutions for the restaurant industry.

READ STORY

See more customer stories

Zoom

Zoom into the future

Scaling a global communications innovator

READ STORY
Zoom

Zoom into the future

Scaling a global communications innovator

Minnesota Vikings

Home field advantage

Minnesota Vikings score with state‑of‑the‑art in‑stadium network

READ STORY
Minnesota Vikings

Home field advantage

Minnesota Vikings score with state‑of‑the‑art in‑stadium network

Buffalo Computer Graphics

BCG weathers storms with Lumen

Scalable cloud services provide 24/7 access to mission‑critical information

READ STORY
Buffalo Computer Graphics

BCG weathers storms with Lumen

Scalable cloud services provide 24/7 access to mission‑critical information

Lumen logo
Lumen logo

Not all products and services are available in all regions and countries; please contact a representative near you for details.

Powered by Translations.com GlobalLink OneLink SoftwarePowered By OneLink