Modern Cloud Communication & Collaboration Tools

COLLABORATION

MODERN VOICE AND VIDEO FOR MAXIMUM PRODUCTIVITY

Drive productivity, innovation and engagement with reliable and easy-to-use voice, video and contact centre solutions that keep your team in sync and customers connected, regardless of location or device.

Say hello to easy-to-use and efficient collaboration tools

The modern communications landscape is fractured, but with the right partner you can unify and simplify your set-up—streamlining networks and the way you use services to help improve customer experiences and reduce your total cost of ownership.

of IT professionals have already or plan to consolidate under a single provider by 2022

OpEx reduction when enterprises choose a single UC&C provider

revenue increase realised by Lumen customers after implementing CX initiatives

Nemertes, 2020 Customer and Employee Experience Study, April 2020.

A modern architecture for business communication

Global calling and collaboration

Remote workers

Office workers

Mobile workers

State and federal agencies

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Contact centers

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Connect to a new way of working

AI and CRM

Take customer interactions and experiences to the next level with AI-embedded virtual assistants that integrate with CRM data and self-service knowledge bases to give customers exactly what they want, when they want it.

Cloud-based ops

Keep your teams and business connected anytime, virtually anywhere, with a single solution for HD video, audio, conferencing, and file sharing in the cloud.

Keep the conversations flowing

From legacy transitions to remote workers, our comprehensive portfolio has everything you need to connect, collaborate and create amazing experiences.

Next-Generation Voice
Unified Communications
Contact Centre
Calling Services

Next-Generation Voice

Modernise how your business communicates and competes on a high-reliability, global IP network.

Hosted Collaboration Solutions
Fully-managed and unified cloud communications.

Hosted VoIP with Lumen Engage^SM
Reliable cloud calling, collaboration and call centre.

Next-Generation SIP Voice
Long-distance, international and toll-free services.

SIP Trunk with Voice Complete
Global communications without TDM replacement.

NEXT-GENERATION VOICE

Unified Communications

Enable efficient, integrated collaboration with our future-ready voice, video and web solutions.

Conferencing
Audio and visual meetings and managed events.

Unified Communications and Collaboration
Secure and reliable voice, video and web tools.

Contact Centre

Keep your business agile and competitive with a comprehensive, dynamic contact centre platform.

Cloud Contact Centre
Interactive Voice Response (IVR) and Interaction Routing.

Contact Centre and UC&C Consulting
An expert partner for transformation and support.

Customer Premise Equipment
Managed next-gen voice technology.

Network Services and Applications
IVR, queuing, recording, storage, analytics and clarity tools.

CONTACT CENTRE

Calling Services

Stay connected with customers, partners and more — whether they are across the street or the ocean.

International Voice Services
Reliable U.S. origination to international locations.

Local Voice Services
Traditional telephone and trunking services.

Long Distance and Toll Free Services
Business phone service and toll-free routing.

Next Generation 9-9-9 Services
Modern and managed emergency call services.