PIMA COUNTY

Navigating the journey to Next Generation 9-1-1.

Pima County public safety

Pima County, Arizona needed to upgrade nine legacy public safety answering points (PSAPs). We implemented a managed, end-to-end Next Generation 9-1-1 solution to modernize their safety response services.

Fireman holding water hose walking through smoke

Building a network for enhanced emergency response

Challenges
Solutions
Results

Challenges

Migrate emergency services and public safety answering points (PSAP) to Next Generation 9-1-1 (NG9-1-1) technology
Find a technology partner that can work within funding and operational constraints

Challenges

Migrate emergency services and public safety answering points (PSAP) to Next Generation 9-1-1 (NG9-1-1) technology
Find a technology partner that can work within funding and operational constraints

Solutions

MPLS network backbone dedicated for 9-1-1 service with built-in security
Dedicated Network Operating Center (NOC) with 24/7 monitoring
Intrado VIPER and Motorola Solutions VESTA for PSAP call handling
Managed Services and staff training for new system

Solutions

MPLS network backbone dedicated for 9-1-1 service with built-in security
Dedicated Network Operating Center (NOC) with 24/7 monitoring
Intrado VIPER and Motorola Solutions VESTA for PSAP call handling
Managed Services and staff training for new system

desktop with cloud and person near gear icon

Results

Saved $30,000/month in operating costs
Eliminated unnecessary redundant network with no impact on public safety
Invested in new services such as Geographic Information Systems (GIS) integration
Improved, faster call handling
Integrated new technologies and capabilities

Results

Saved $30,000/month in operating costs
Eliminated unnecessary redundant network with no impact on public safety
Invested in new services such as Geographic Information Systems (GIS) integration
Improved, faster call handling
Integrated new technologies and capabilities

laptop, phone cloud and global connectivity icon

What works for Pima County

Next Generation 9-1-1 Services

High-performance platform designed for emergency call services and public safety continuity

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Next Generation 9-1-1 Services

High-performance platform designed for emergency call services and public safety continuity

Public Safety

PSAP premise equipment with emergency services IP networks, IP-based software, application databases and data management

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Public Safety

PSAP premise equipment with emergency services IP networks, IP-based software, application databases and data management

“We have a commitment from a team that says we’re going to help you today and in the future. Lumen has a heart for 9-1-1 that you just don’t find in the corporate world.”

— Sheila Blevins

9-1-1 Coordinator, Pima County

dispatchers wearing headsets looking at desktop

About Pima County

Pima County, Arizona spans 9,200 square miles from Tucson to the University of Arizona and parts of the Sonoran Desert. The county’s public safety divisions serve approximately 1 million residents.

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