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PIMA COUNTY

Navigating the journey to Next Generation 9-1-1.

Pima County public safety

Pima County, Arizona needed to upgrade nine legacy public safety answering points (PSAPs). We implemented a managed, end-to-end Next Generation 9-1-1 solution to modernize their safety response services.

Fireman holding water hose walking through smoke

Building a network for enhanced emergency response

Challenges

  • Migrate emergency services and public safety answering points (PSAP) to Next Generation 9-1-1 (NG9-1-1) technology
  • Find a technology partner that can work within funding and operational constraints
multi-location computer and cloud icon

Solutions

  • MPLS network backbone dedicated for 9-1-1 service with built-in security
  • Dedicated Network Operating Center (NOC) with 24/7 monitoring
  • Intrado VIPER and Motorola Solutions VESTA for PSAP call handling
  • Managed Services and staff training for new system
desktop with cloud and person near gear icon

Results

  • Saved $30,000/month in operating costs
  • Eliminated unnecessary redundant network with no impact on public safety
  • Invested in new services such as Geographic Information Systems (GIS) integration
  • Improved, faster call handling
  • Integrated new technologies and capabilities
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What works for Pima County

Voice Solutions Phone

Next Generation 9-1-1 Services

High-performance platform designed for emergency call services and public safety continuity

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Call Center

Public Safety

PSAP premise equipment with emergency services IP networks, IP-based software, application databases and data management

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“We have a commitment from a team that says we’re going to help you today and in the future. Lumen has a heart for 9-1-1 that you just don’t find in the corporate world.”

 

— Sheila Blevins

9-1-1 Coordinator, Pima County

dispatchers wearing headsets looking at desktop

About Pima County

Pima County, Arizona spans 9,200 square miles from Tucson to the University of Arizona and parts of the Sonoran Desert. The county’s public safety divisions serve approximately 1 million residents.

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