Please update your browser.

Our site no longer supports this browser. Using another one will help provide a better experience.

SOLUTIONS
- Adaptive Networking
- Collaboration
- Connected Security
- Edge Computing
- Hybrid Cloud
- Our Platform
- By Industry
  - Energy
  - Financial Services
  - Gaming Network
  - Healthcare
  - Manufacturing
  - Media & Entertainment
  - Pharmaceuticals
  - Public Sector
  - Retail
  - Technology
  - Wholesale
- Energy
- Financial Services
- Gaming Network
- Healthcare
- Manufacturing
- Media & Entertainment
- Pharmaceuticals
- Public Sector
- Retail
- Technology
- Wholesale
PRODUCTS
- Product Finder/All Products
- Communications
  - Calling Services
    
    International Services
    
    Local Voice Services
    
    Long Distance & Toll-Free Services
    
    Next Generation 9-1-1 Services
  - Contact Center
    
    Cloud Contact Center
    
    Contact Center and UC&C Consulting
    
    Network Services & Applications
  - Customer Premises Equipment
  - Next Generation Voice
    
    Hosted VoIP
    
    Next Generation SIP Voice
    
    SIP Trunking
    
    SIP Trunking with Voice Complete
  - Unified Communications
    
    Conferencing
    
    UC&C
    
    Unified Communications Manager Cloud
- Edge Computing
  - Applications
    
    Application Delivery Solutions
    
    DDOS Mitigation
    
    Web Application Firewall
  - Content & Media
    
    Content Delivery Network (CDN)
    
    CDN Load Balancer
    
    Media Transformation
    
    Mesh Delivery
    
    Mesh Delivery for Enterprise
    
    Vyvx Broadcast Solutions
  - Infrastructure
    
    Dynamic Connections
    
    Edge Bare Metal
    
    Edge Gateway
    
    Edge Private Cloud
    
    Edge VM
    
    Network Storage
  - Managed Services
    
    Advanced Managed Services
  - Perspectives
    
    Edge Trends
- Hybrid IT & Cloud
  - Cloud Connectivity
    
    Cloud Connect
    
    Dynamic Connections
  - Hybrid Infrastructure
    
    Network Storage
    
    Disaster Recovery
    
    Managed Hosting Services
    
    Regional Data Centers
  - Managed Cloud
    
    Private Cloud
    
    Public Cloud
  - Managed & IT Services
    
    Advanced Managed Services
    
    Data Access Accelerator
    
    Data Analytics
    
    Design and Transition
    
    Implementation Management Services
    
    Managed Services Anywhere
    
    Strategy, Systems and Technologies
- Managed & IT Services
  - Managed Services
    
    Advanced Managed Services
    
    Disaster Recovery
    
    Implementation Management Services
    
    Managed Hosting Services
    
    Managed Network Services
    
    Managed Security Services
    
    Managed Services Anywhere
    
    Professional Services
    
    Solutions for SAP
    
    Tailored Managed Services
  - IT Consulting
    
    Design and Transition
    
    Professional Security Services
    
    Strategy, Systems and Technologies
- Networking
  - Software Defined Networking
    
    SD-WAN
  - Cloud Connectivity
    
    Cloud Connect
    
    Dynamic Connections
  - Internet & Networking
    
    Business Bundles
    
    Ethernet
    
    Fiber+ Internet
    
    Internet
    
    Lumen Hyper WAN
    
    MPLS/IP VPN
    
    Private Line
    
    Wavelengths
  - Managed & IT Services
    
    Implementation Management Services
    
    Managed Network Services
    
    Professional Services
  - Customer Premises Equipment
- Security
- Calling Services
- Contact Center
- Customer Premises Equipment
- Next Generation Voice
- Unified Communications
- Applications
- Content & Media
- Infrastructure
- Managed Services
  - Advanced Managed Services
- Perspectives
  - Edge Trends
- Cloud Connectivity
  - Cloud Connect
  - Dynamic Connections
- Hybrid Infrastructure
- Managed Cloud
  - Private Cloud
  - Public Cloud
- Managed & IT Services
- Managed Services
- IT Consulting
- Software Defined Networking
  - SD-WAN
- Cloud Connectivity
  - Cloud Connect
  - Dynamic Connections
- Internet & Networking
- Managed & IT Services
- Customer Premises Equipment
SHOP
RESOURCES
- Perspectives
  - 4th Industrial Revolution
  - Blog
  - Blog
  - Blog
  - Blog
  - Blog
  - Customer Stories
  - Edge Trends
- Customer Resources
  - Customer Portals
  - Customer Success
  - Network Maps
  - Support
  - Support
  - Support
- Company Resources
  - About Us
  - Newsroom
  - Partners
- 4th Industrial Revolution
- Blog
- Blog
- Blog
- Blog
- Blog
- Customer Stories
- Edge Trends
- Customer Portals
- Customer Success
- Network Maps
- Support
- Support
- Support
- About Us
- Newsroom
- Partners

SUPPORT CONTACT US

PIMA COUNTY

Navigating the journey to Next Generation 9-1-1.

Pima County public safety

Pima County, Arizona needed to upgrade nine legacy public safety answering points (PSAPs). We implemented a managed, end-to-end Next Generation 9-1-1 solution to modernize their safety response services.

Fireman holding water hose walking through smoke

Building a network for enhanced emergency response

Challenges
Solutions
Results

Challenges

Migrate emergency services and public safety answering points (PSAP) to Next Generation 9-1-1 (NG9-1-1) technology
Find a technology partner that can work within funding and operational constraints

Solutions

MPLS network backbone dedicated for 9-1-1 service with built-in security
Dedicated Network Operating Center (NOC) with 24/7 monitoring
Intrado VIPER and Motorola Solutions VESTA for PSAP call handling
Managed Services and staff training for new system

desktop with cloud and person near gear icon

Results

Saved $30,000/month in operating costs
Eliminated unnecessary redundant network with no impact on public safety
Invested in new services such as Geographic Information Systems (GIS) integration
Improved, faster call handling
Integrated new technologies and capabilities

laptop, phone cloud and global connectivity icon

What works for Pima County

Next Generation 9-1-1 Services

High-performance platform designed for emergency call services and public safety continuity

LEARN MORE

Public Safety

PSAP premise equipment with emergency services IP networks, IP-based software, application databases and data management

LEARN MORE

“We have a commitment from a team that says we’re going to help you today and in the future. Lumen has a heart for 9-1-1 that you just don’t find in the corporate world.”

— Sheila Blevins

9-1-1 Coordinator, Pima County

dispatchers wearing headsets looking at desktop

About Pima County

Pima County, Arizona spans 9,200 square miles from Tucson to the University of Arizona and parts of the Sonoran Desert. The county’s public safety divisions serve approximately 1 million residents.

READ STORY