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RELATÓRIO DE TRANSPARÊNCIA

Lumen Technologies, Inc. Relatório de transparência

A Lumen Technologies, Inc., uma empresa global dedicada a promover o progresso humano através da tecnologia, incluindo serviços de telecomunicações e internet, publica nossos Relatórios de transparência semestralmente para compartilhar dados que mostram como várias ações de governos e corporações podem afetar a privacidade e segurança das informações pessoais de nossos clientes.

 

Os relatórios de transparência da Lumen divulgam o número e a categoria das demandas legais de informações de clientes feitas por governos federais, estaduais e locais nos Estados Unidos, incluindo solicitações feitas pelas agências de segurança nacional e solicitações de informações feitas sob a Lei de Vigilância de Inteligência Estrangeira (Foreign Intelligence Surveillance Act, FISA). Como recebemos muito poucas demandas da FISA e da segurança nacional, essas duas categorias foram combinadas em nossos Relatórios de transparência e forneceremos essas informações em faixas de 0 a 249, de acordo com a lei federal.

 

A Lumen tem a obrigação de responder a solicitações legais de informações de clientes por agências governamentais, mas também temos o compromisso de proteger a privacidade de nossos clientes. A Lumen analisa cuidadosamente cada demanda por dados de clientes antes de fornecer essas informações ao governo. Garantimos que a demanda seja apropriadamente limitada à necessidade do governo e nos certificamos de que nossa resposta esteja estritamente adaptada para atender a essa necessidade.

 

A Lumen disponibiliza dados dos Relatórios de transparência ao público para abrir um diálogo sobre as demandas do governo de informações de clientes e programas de vigilância. O objetivo de nossos Relatórios de transparência é demonstrar às partes interessadas que a Lumen tem o compromisso de proteger a privacidade de nossos clientes da melhor forma possível, ao mesmo tempo em que atendemos às necessidades legais legítimas do governo e da segurança nacional.

Transparency Report FAQs

 

1. Why did Lumen decide to issue a transparency report, did something change?

Lumen issued this semi-annual transparency report to demonstrate to interested parties that we are committed to safeguarding our customers’ privacy to the best of our ability while also meeting the legitimate legal needs of the U.S. government and national security demands.

 

Following recent changes in European data protection laws, the European Data Protection Board determined that regular publication of transparency reports is considered a “supplemental measure” that may help mitigate against concerns regarding U.S. government surveillance laws and practices. We determined that in addition to the report being considered a supplemental measure, it would be in our customers’ best interest to have access to transparency reports outlining the types of law enforcement demands Lumen receives. These reports demonstrate the low level of demands that Lumen receives, particularly when referencing national security inquiries through Foreign Intelligence Surveillance Act and National Security Letters.

 

2. Why is it limited to U.S. only?

U.S. state and local law enforcement are the primary source of law enforcement demands and the vast majority of those demands are targeted at mass market customers in the U.S.

 

3. When will you report on all countries where Lumen does business?

Lumen will continue to evaluate the benefits of reporting on other countries and will expand the report when we believe there is a sufficient need.

 

4. Will you notify me when you receive an inquiry for my data so I can determine if the request is legitimate and take appropriate actions?

Lumen takes legal demands for customer information seriously and prefers to provide notice to the customer when we receive a legal demand. However, in most instances, law enforcement requires us not to notify the target of the legal demand, so unfortunately, we cannot legally provide notice to the customer.

 

5. How does Lumen decide if a request for my data is legitimate?

Lumen takes great care in reviewing each legal demand for data before providing a response to the requesting agency. We have a team that carefully reviews each demand for legality, accuracy, scope, and validity, including whether the demand is appropriately limited to obtain only the information necessary to meet the government agency’s need. If our team determines that a demand is legally invalid, overly broad, inappropriate or seeks information outside the limitations of the type of demand, we will reject the legal demand or ask for further clarification. There are instances where we cannot produce the data even when we have received a valid request. For example, we may receive a demand for data that we do not possess, did not receive or collect, or no longer maintain due to data retention limitations. Lumen works closely and has developed good relationships with government agencies that can aid in this process.

 

6. Is your process in compliance with my customer contract?

Lumen’s process complies with our customer contracts and our privacy policy. Lumen is under a legal duty to respond to lawful demands from government agencies. Because we are also greatly concerned with protecting the privacy of our customers, we take great care in reviewing each legal demand for data before providing a response to the requesting agency.

 

7. How can I be sure that Lumen is protecting my data?

Lumen follows the law in responding to lawful demands from government agencies. We take great care with how we manage this process and work hard to protect the privacy of our customers to the best of our ability.

 

8. Can I “opt out” of any process that requests my data?

No. If Lumen receives a lawful demand from a government agency, we must respond or be in violation of federal, state and local laws.

 

9. Can I be informed after you share any of my data with the government?

In general, Lumen prefers to provide notice to the customer upon receipt of a legal demand. But in many instances, law enforcement demands under the law that we not provide notice to the target of the legal demand.

 

10. What types of data do you share with the government?

Depending on the legal demand, Lumen may share account data such as name, address, email address, telephone number, billing information, IP address, types of services to which the customer subscribes, call detail records, and form of payment. Some legal demands are for “content,” such as email messages, actual telephone conversations (wiretap), and sites visited on the internet.

 

11. If I have special concerns about confidentiality of my customer data, who can I talk to at Lumen?

Please contact: 

12. Why did you choose the categories of reporting, why not be more specific?  

There is no standard global or national format for publishing transparency reports. However, companies that do publish a transparency report must comply with the USA Freedom Act of 2015 that mandates how providers publish data about National Security Letters and Foreign Intelligence Surveillance Act orders. Lumen’s report is based on the specific types of demands we receive and is consistent with the requirements of the USA Freedom Act of 2015.

Transparency Report FAQs

 

1. Why did Lumen decide to issue a transparency report, did something change?

Lumen issued this semi-annual transparency report to demonstrate to interested parties that we are committed to safeguarding our customers’ privacy to the best of our ability while also meeting the legitimate legal needs of the U.S. government and national security demands.

 

Following recent changes in European data protection laws, the European Data Protection Board determined that regular publication of transparency reports is considered a “supplemental measure” that may help mitigate against concerns regarding U.S. government surveillance laws and practices. We determined that in addition to the report being considered a supplemental measure, it would be in our customers’ best interest to have access to transparency reports outlining the types of law enforcement demands Lumen receives. These reports demonstrate the low level of demands that Lumen receives, particularly when referencing national security inquiries through Foreign Intelligence Surveillance Act and National Security Letters.

 

2. Why is it limited to U.S. only?

U.S. state and local law enforcement are the primary source of law enforcement demands and the vast majority of those demands are targeted at mass market customers in the U.S.

 

3. When will you report on all countries where Lumen does business?

Lumen will continue to evaluate the benefits of reporting on other countries and will expand the report when we believe there is a sufficient need.

 

4. Will you notify me when you receive an inquiry for my data so I can determine if the request is legitimate and take appropriate actions?

Lumen takes legal demands for customer information seriously and prefers to provide notice to the customer when we receive a legal demand. However, in most instances, law enforcement requires us not to notify the target of the legal demand, so unfortunately, we cannot legally provide notice to the customer.

 

5. How does Lumen decide if a request for my data is legitimate?

Lumen takes great care in reviewing each legal demand for data before providing a response to the requesting agency. We have a team that carefully reviews each demand for legality, accuracy, scope, and validity, including whether the demand is appropriately limited to obtain only the information necessary to meet the government agency’s need. If our team determines that a demand is legally invalid, overly broad, inappropriate or seeks information outside the limitations of the type of demand, we will reject the legal demand or ask for further clarification. There are instances where we cannot produce the data even when we have received a valid request. For example, we may receive a demand for data that we do not possess, did not receive or collect, or no longer maintain due to data retention limitations. Lumen works closely and has developed good relationships with government agencies that can aid in this process.

 

6. Is your process in compliance with my customer contract?

Lumen’s process complies with our customer contracts and our privacy policy. Lumen is under a legal duty to respond to lawful demands from government agencies. Because we are also greatly concerned with protecting the privacy of our customers, we take great care in reviewing each legal demand for data before providing a response to the requesting agency.

 

7. How can I be sure that Lumen is protecting my data?

Lumen follows the law in responding to lawful demands from government agencies. We take great care with how we manage this process and work hard to protect the privacy of our customers to the best of our ability.

 

8. Can I “opt out” of any process that requests my data?

No. If Lumen receives a lawful demand from a government agency, we must respond or be in violation of federal, state and local laws.

 

9. Can I be informed after you share any of my data with the government?

In general, Lumen prefers to provide notice to the customer upon receipt of a legal demand. But in many instances, law enforcement demands under the law that we not provide notice to the target of the legal demand.

 

10. What types of data do you share with the government?

Depending on the legal demand, Lumen may share account data such as name, address, email address, telephone number, billing information, IP address, types of services to which the customer subscribes, call detail records, and form of payment. Some legal demands are for “content,” such as email messages, actual telephone conversations (wiretap), and sites visited on the internet.

 

11. If I have special concerns about confidentiality of my customer data, who can I talk to at Lumen?

Please contact: 

12. Why did you choose the categories of reporting, why not be more specific?  

There is no standard global or national format for publishing transparency reports. However, companies that do publish a transparency report must comply with the USA Freedom Act of 2015 that mandates how providers publish data about National Security Letters and Foreign Intelligence Surveillance Act orders. Lumen’s report is based on the specific types of demands we receive and is consistent with the requirements of the USA Freedom Act of 2015.

Transparency Report FAQs

 

1. Why did Lumen decide to issue a transparency report, did something change?

Lumen issued this semi-annual transparency report to demonstrate to interested parties that we are committed to safeguarding our customers’ privacy to the best of our ability while also meeting the legitimate legal needs of the U.S. government and national security demands.

 

Following recent changes in European data protection laws, the European Data Protection Board determined that regular publication of transparency reports is considered a “supplemental measure” that may help mitigate against concerns regarding U.S. government surveillance laws and practices. We determined that in addition to the report being considered a supplemental measure, it would be in our customers’ best interest to have access to transparency reports outlining the types of law enforcement demands Lumen receives. These reports demonstrate the low level of demands that Lumen receives, particularly when referencing national security inquiries through Foreign Intelligence Surveillance Act and National Security Letters.

 

2. Why is it limited to U.S. only?

U.S. state and local law enforcement are the primary source of law enforcement demands and the vast majority of those demands are targeted at mass market customers in the U.S.

 

3. When will you report on all countries where Lumen does business?

Lumen will continue to evaluate the benefits of reporting on other countries and will expand the report when we believe there is a sufficient need.

 

4. Will you notify me when you receive an inquiry for my data so I can determine if the request is legitimate and take appropriate actions?

Lumen takes legal demands for customer information seriously and prefers to provide notice to the customer when we receive a legal demand. However, in most instances, law enforcement requires us not to notify the target of the legal demand, so unfortunately, we cannot legally provide notice to the customer.

 

5. How does Lumen decide if a request for my data is legitimate?

Lumen takes great care in reviewing each legal demand for data before providing a response to the requesting agency. We have a team that carefully reviews each demand for legality, accuracy, scope, and validity, including whether the demand is appropriately limited to obtain only the information necessary to meet the government agency’s need. If our team determines that a demand is legally invalid, overly broad, inappropriate or seeks information outside the limitations of the type of demand, we will reject the legal demand or ask for further clarification. There are instances where we cannot produce the data even when we have received a valid request. For example, we may receive a demand for data that we do not possess, did not receive or collect, or no longer maintain due to data retention limitations. Lumen works closely and has developed good relationships with government agencies that can aid in this process.

 

6. Is your process in compliance with my customer contract?

Lumen’s process complies with our customer contracts and our privacy policy. Lumen is under a legal duty to respond to lawful demands from government agencies. Because we are also greatly concerned with protecting the privacy of our customers, we take great care in reviewing each legal demand for data before providing a response to the requesting agency.

 

7. How can I be sure that Lumen is protecting my data?

Lumen follows the law in responding to lawful demands from government agencies. We take great care with how we manage this process and work hard to protect the privacy of our customers to the best of our ability.

 

8. Can I “opt out” of any process that requests my data?

No. If Lumen receives a lawful demand from a government agency, we must respond or be in violation of federal, state and local laws.

 

9. Can I be informed after you share any of my data with the government?

In general, Lumen prefers to provide notice to the customer upon receipt of a legal demand. But in many instances, law enforcement demands under the law that we not provide notice to the target of the legal demand.

 

10. What types of data do you share with the government?

Depending on the legal demand, Lumen may share account data such as name, address, email address, telephone number, billing information, IP address, types of services to which the customer subscribes, call detail records, and form of payment. Some legal demands are for “content,” such as email messages, actual telephone conversations (wiretap), and sites visited on the internet.

 

11. If I have special concerns about confidentiality of my customer data, who can I talk to at Lumen?

Please contact: 

12. Why did you choose the categories of reporting, why not be more specific?  

There is no standard global or national format for publishing transparency reports. However, companies that do publish a transparency report must comply with the USA Freedom Act of 2015 that mandates how providers publish data about National Security Letters and Foreign Intelligence Surveillance Act orders. Lumen’s report is based on the specific types of demands we receive and is consistent with the requirements of the USA Freedom Act of 2015.

Transparency Report FAQs

 

1. Why did Lumen decide to issue a transparency report, did something change?

Lumen issued this semi-annual transparency report to demonstrate to interested parties that we are committed to safeguarding our customers’ privacy to the best of our ability while also meeting the legitimate legal needs of the U.S. government and national security demands.

 

Following recent changes in European data protection laws, the European Data Protection Board determined that regular publication of transparency reports is considered a “supplemental measure” that may help mitigate against concerns regarding U.S. government surveillance laws and practices. We determined that in addition to the report being considered a supplemental measure, it would be in our customers’ best interest to have access to transparency reports outlining the types of law enforcement demands Lumen receives. These reports demonstrate the low level of demands that Lumen receives, particularly when referencing national security inquiries through Foreign Intelligence Surveillance Act and National Security Letters.

 

2. Why is it limited to U.S. only?

U.S. state and local law enforcement are the primary source of law enforcement demands and the vast majority of those demands are targeted at mass market customers in the U.S.

 

3. When will you report on all countries where Lumen does business?

Lumen will continue to evaluate the benefits of reporting on other countries and will expand the report when we believe there is a sufficient need.

 

4. Will you notify me when you receive an inquiry for my data so I can determine if the request is legitimate and take appropriate actions?

Lumen takes legal demands for customer information seriously and prefers to provide notice to the customer when we receive a legal demand. However, in most instances, law enforcement requires us not to notify the target of the legal demand, so unfortunately, we cannot legally provide notice to the customer.

 

5. How does Lumen decide if a request for my data is legitimate?

Lumen takes great care in reviewing each legal demand for data before providing a response to the requesting agency. We have a team that carefully reviews each demand for legality, accuracy, scope, and validity, including whether the demand is appropriately limited to obtain only the information necessary to meet the government agency’s need. If our team determines that a demand is legally invalid, overly broad, inappropriate or seeks information outside the limitations of the type of demand, we will reject the legal demand or ask for further clarification. There are instances where we cannot produce the data even when we have received a valid request. For example, we may receive a demand for data that we do not possess, did not receive or collect, or no longer maintain due to data retention limitations. Lumen works closely and has developed good relationships with government agencies that can aid in this process.

 

6. Is your process in compliance with my customer contract?

Lumen’s process complies with our customer contracts and our privacy policy. Lumen is under a legal duty to respond to lawful demands from government agencies. Because we are also greatly concerned with protecting the privacy of our customers, we take great care in reviewing each legal demand for data before providing a response to the requesting agency.

 

7. How can I be sure that Lumen is protecting my data?

Lumen follows the law in responding to lawful demands from government agencies. We take great care with how we manage this process and work hard to protect the privacy of our customers to the best of our ability.

 

8. Can I “opt out” of any process that requests my data?

No. If Lumen receives a lawful demand from a government agency, we must respond or be in violation of federal, state and local laws.

 

9. Can I be informed after you share any of my data with the government?

In general, Lumen prefers to provide notice to the customer upon receipt of a legal demand. But in many instances, law enforcement demands under the law that we not provide notice to the target of the legal demand.

 

10. What types of data do you share with the government?

Depending on the legal demand, Lumen may share account data such as name, address, email address, telephone number, billing information, IP address, types of services to which the customer subscribes, call detail records, and form of payment. Some legal demands are for “content,” such as email messages, actual telephone conversations (wiretap), and sites visited on the internet.

 

11. If I have special concerns about confidentiality of my customer data, who can I talk to at Lumen?

Please contact: 

12. Why did you choose the categories of reporting, why not be more specific?  

There is no standard global or national format for publishing transparency reports. However, companies that do publish a transparency report must comply with the USA Freedom Act of 2015 that mandates how providers publish data about National Security Letters and Foreign Intelligence Surveillance Act orders. Lumen’s report is based on the specific types of demands we receive and is consistent with the requirements of the USA Freedom Act of 2015.

Perguntas frequentes do relatório de transparência

 

1. Por que a Lumen decidiu emitir um relatório de transparência? Algo mudou?

A Lumen emitiu este relatório de transparência semestral para demonstrar, às partes interessadas, que estamos comprometidos em proteger a privacidade de nossos clientes da melhor forma possível – ao mesmo tempo em que atendemos às necessidades jurídicas legítimas do governo dos EUA e às exigências da segurança nacional.

 

Após mudanças recentes nas leis europeias de proteção de dados, o Conselho europeu de proteção de dados determinou que a publicação regular de relatórios de transparência seja considerada uma “medida complementar”, capaz de mitigar preocupações em relação às leis e práticas de vigilância do governo dos EUA. Determinamos que, além de o relatório ser considerado uma medida complementar, seria do melhor interesse de nossos clientes ter acesso a relatórios de transparência descrevendo os tipos de exigências de autoridades policiais recebidas pela Lumen. Esses relatórios demonstram o baixo nível de exigências recebidas pela Lumen, principalmente no que se refere a investigações de segurança nacional por meio da Lei de vigilância de inteligência estrangeira e das Cartas de segurança nacional dos EUA.

 

2. Por que isso se limita apenas aos EUA?

As autoridades estaduais e locais dos EUA são as principais fontes de exigências de autoridades, e a grande maioria dessas exigências é direcionada a clientes do mercado de massa no país.

 

3. Quando você terá que emitir relatórios em todos os países nos quais a Lumen faz negócios?

A Lumen continuará avaliando os benefícios da emissão de relatórios em outros países, e nós expandiremos esses relatórios quando julgarmos necessário.

 

4. Serei avisado se vocês receberem uma consulta sobre meus dados para que eu possa determinar se a solicitação é legítima e tomar as medidas adequadas?

A Lumen leva a sério as exigências legais de informações do cliente e prefere avisar clientes ao receber uma exigência legal. No entanto, na maioria dos casos, as autoridades exigem que não notifiquemos o alvo da exigência legal. Portanto, infelizmente, não podemos legalmente notificar nossos clientes.

 

5. Como a Lumen decide se a solicitação dos meus dados é legítima?

A Lumen tem muito cuidado ao revisar cada exigência legal de dados antes de dar uma resposta ao órgão solicitante. Temos uma equipe que analisa cuidadosamente cada exigência quanto à legalidade, à precisão, ao escopo e à validade, incluindo se a exigência respeita os limites adequados para obter somente as informações necessárias para atender às necessidades do órgão governamental. Se nossa equipe determinar que uma exigência é legalmente inválida, ampla demais ou inadequada, ou busca informações fora das limitações do tipo de exigência em questão, rejeitaremos a solicitação legal ou pediremos maiores esclarecimentos. Há casos em que não podemos produzir os dados, mesmo quando recebemos um pedido válido. Por exemplo: podemos receber um pedido por dados que não possuímos, não recebemos ou coletamos, ou que não mantemos mais devido a limitações de retenção de tais dados. A Lumen trabalha em estreita colaboração e cultivou bons relacionamentos com órgãos governamentais que podem auxiliar nesse processo.

 

6. Seu processo está em conformidade com o meu contrato de cliente?

O processo da Lumen sempre está em conformidade com os contratos de nossos clientes e nossa política de privacidade. A Lumen tem o dever legal de responder às exigências legais de órgãos governamentais. Como a Lumen também se preocupa em proteger a privacidade de nossos clientes, tomamos muito cuidado ao analisar cada exigência legal de dados antes de dar uma resposta ao órgão solicitante.

 

7. Como eu posso ter certeza que a Lumen está protegendo meus dados?

A Lumen cumpre todas as leis ao responder a exigências legais de órgãos governamentais. Somos bastante cuidadosos na forma como gerenciamos esse processo, e sempre fazemos o possível para proteger a privacidade de nossos clientes.

 

8. Eu posso “me excluir” de processos que solicitem meus dados?

Não. A Lumen tem que responder a todas as exigências legais de órgãos governamentais, ou estará violando leis locais, estaduais ou federais.

 

9. Eu posso ser informado quando a Lumen compartilhar meus dados com o governo?

De modo geral, a Lumen prefere informar ao cliente assim que recebe uma exigência legal que o envolva. No entanto, muitas vezes as autoridades solicitam que não informemos o alvo de qualquer exigência específica.

 

10. Que tipos de dados a Lumen compartilha com o governo?

Dependendo da exigência legal, a Lumen pode compartilhar dados de conta: nome, endereço, e-mail, número de telefone, informações de cobrança, endereço IP, tipos de serviços que o cliente assina, registros de chamadas e formas de pagamento. Algumas exigências envolvem “conteúdos”, como mensagens de e-mail, conversas de telefone gravadas (grampo telefônico) e histórico de navegação na internet.

 

11. Quem na Lumen pode falar comigo se eu tiver alguma dúvida especial em relação à confidencialidade dos meus dados de usuário?

Entre em contato conosco: 

12. Por que vocês escolheram essas categorias de relatório? Por que não foram mais específicos?  

Não existe um padrão global ou formato nacional que oriente a publicação de relatórios de transparência. Contudo, as empresas que geram esses documentos precisam respeitar a Lei da liberdade promulgada nos EUA em 2015, que dita como provedores precisam publicar dados ligados às Cartas de segurança nacional e à Lei de vigilância de inteligência estrangeira do país. O relatório da Lumen é baseado nos tipos de exigências específicas que recebemos e cumpre todos os requisitos da Lei da liberdade de 2015 dos EUA.

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