NEXT-GENERATION 9-1-1

Innovative solutions for emergency communications

Take command of emergency call services with the high‑performance platform designed for public safety continuity.

Digital-ready solutions for modern safety services

With Lumen® Next-Generation 9-1-1, you can seamlessly move emergency communications to the cloud without investing in new hardware and keep your legacy systems intact during the switch. The exclusive dashboard makes it easy to view system performance metrics in near real time.

VIEW DATA SHEET

Next-Generation 9-1-1 dashboard displaying a map or public safety access points in the Los Angeles area

Why Lumen?

Next-Generation 9-1-1 screen showing emergency call details

Flexible bandwidth for emergency response

Overcome bandwidth limitations and deploy services quickly with a hybrid SD-WAN infrastructure that supports diverse and redundant MPLS/IP VPN connections.

Flexible bandwidth for emergency response

Overcome bandwidth limitations and deploy services quickly with a hybrid SD-WAN infrastructure that supports diverse and redundant MPLS/IP VPN connections.

Map of the United States with geolocation points

Precise information and situational awareness

Find out where mobile callers are located with geolocation and empower first responders with vital details from multiple sources, including social media.

Precise information and situational awareness

Find out where mobile callers are located with geolocation and empower first responders with vital details from multiple sources, including social media.

Features

Next-Generation 9-1-1

Custom pricing

Next-Generation 9-1-1

Custom pricing


NG9-1-1 Dashboard	Color-coded, graphical alarms Detection of network abnormalities Call quality measurements and i3 log analysis of call routing Self-service tools for ticketing, inventory and PSAP management
9-1-1 NET
Emergency transport backup
Private switch/automatic location identification
Public safety customer premises equipment	Hosted, in-house or hybrid public safety access point (PSAP) State-of-the-art networking, hardware, software, service and database maintenance
Lumen Managed Emergency Call Handling
Specialized customer premises equipment
NG9-1-1 call management apps
Support for legacy technology during migration
Real-time remote monitoring, maintenance, upgrades and repairs
Data protection	Available with managed solution hosted over VPN