NEXT‑GENERATION 9‑1‑1

Upgrade your emergency call management

Take command of emergency call services with the high‑performance, next‑gen 9‑1‑1 platform designed for public safety continuity.

NEXT‑GENERATION 9‑1‑1

Upgrade your emergency call management

Take command of emergency call services with the high‑performance, next‑gen 9‑1‑1 platform designed for public safety continuity.

Digital‑ready solutions for modern safety services

With Lumen Next‑Generation 9‑1‑1, seamlessly move legacy emergency communications and call handling systems to the cloud without new hardware while keeping current systems intact during the switch. The exclusive dashboard makes it easy to view system performance metrics in near real time.

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Digital‑ready solutions for modern safety services

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Why Lumen?

Businessperson sitting at a desk while talking on a headset and gesturing to a computer monitor

Flexible bandwidth for emergency response

Overcome bandwidth limitations and deploy next‑gen 9‑1‑1 services quickly with a hybrid SD‑WAN infrastructure that supports diverse, redundant MPLS/IP VPN connections.

Flexible bandwidth for emergency response

Overcome bandwidth limitations and deploy next‑gen 9‑1‑1 services quickly with a hybrid SD‑WAN infrastructure that supports diverse, redundant MPLS/IP VPN connections.

Businessperson in a gray suit standing in a row of three employees working with headsets on

Precise information and situational awareness

Find out where mobile callers are located with geolocation and empower first responders with vital details from multiple sources, including social media.

Precise information and situational awareness

Find out where mobile callers are located with geolocation and empower first responders with vital details from multiple sources, including social media.

Features and Specs

Next‑Generation 9‑1‑1

Custom pricing

Next‑Generation 9‑1‑1

Custom pricing

NG9-1-1 Dashboard

Color-coded, graphical alarms
Detection of network abnormalities
Call quality measurements and i3 log analysis of call routing
Self-service tools for ticketing, inventory and PSAP management

ESI NET

Emergency transport backup

Private switch/automatic location identification

Public safety customer premises equipment

Hosted, in-house or hybrid public safety access point (PSAP)
State-of-the-art networking, hardware, software, service and database maintenance

Lumen Managed Emergency Call Handling

Specialized customer premises equipment

NG9-1-1 call management apps

Support for legacy technology during migration

Info Hover (Optional)

Real-time remote monitoring, maintenance, upgrades and repairs

Data protection

Available with managed solution hosted over VPN

Customer stories

Pima County

Navigating the journey to next-generation 9-1-1.

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Pima County

Navigating the journey to next-generation 9-1-1.

South Dakota

Upgrading safety with next-generation 9-1-1 IT services.

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South Dakota

Upgrading safety with next-generation 9-1-1 IT services.

FAQs

Lumen is backed by a world-class network and over 30 years of experience in emergency services systems. As your trusted partner, we simplify and manage your safe, educated and cost-effective transition to IP-enabled technology capabilities.

Lumen combines industry-leading resources and strategic partnerships with top public safety hardware and database experts to create solutions tailored to your needs. Backed by world-class networking, we provide flexible, reliable solutions for your technical and operational challenges.

Lumen has a rich history of delivering seamless migrations with over 30 years of experience in the public sector. As your trusted partner, we provide a comprehensive set of tools to develop a migration plan that is specific to your needs to help you be successful.

When it comes to public safety, the cost of failure can be devastating, so you need a partner like Lumen that can develop a comprehensive, cost-effective system. Our latest digital transport technologies allow for SMS and media technology that shorten PSAP delivery time. We also offer a dedicated NOC and customizable dashboard to provide 24/7 monitoring and reporting. With end-to-end security from the Lumen network, our capabilities can greatly enhance emergency response efforts.

Lumen delivers a single package solution, helping you to sidestep evaluating, testing and deploying it on your own. Our flexibility in incorporating new features as they arise eliminates the need to purchase expensive and complex equipment. We provide a solution that scales with your needs, enabling far less confusion and cost on your part.