Learn more about Lumen Solutions for Contact Center – Talkdesk (2:04)
Best for
- Medium and large enterprises
- Federal, state and local government
- Defense and intelligence communities
- Public safety organizations
- Higher education
FedRAMP accredited
In progress
Self-service experience
Native AI capabilities embedded into the platform
Supported integrations with third-party AI solutions
Effective context-driven IVR call flows that escalate callers to a live agent when needed
Virtual agent conversational flow design using a drag and drop tool
Omnichannel engagement
One unified interface to manage interactions
Fast and frictionless AI-based caller experience through voice, chat, email, SMS, web, social and more
Transfer conversations across digital channels with a single interaction
Centralized reporting across all channels
Customer journey analytics
Customized real-time dashboards and reporting
Searchable transcripts, sentiment analysis and automated interaction scoring
Interactive data visualizations to help identify opportunities and develop personalized coaching for agents
Real-time content recommendations and shortcuts based on caller needs
Resources
Not all products and services are available in all regions and countries; please contact a representative near you for details.
