Lumen® Solutions for Microsoft Teams

Combine leading tools with Lumen voice and UC&C expertise to deliver seamless experiences across locations and devices.
Starting rates per license at $14/mo

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Overview

Lumen® Solutions for Microsoft Teams is a fully managed solution that unifies all your collaboration services under a single provider. It offers:

 

  • Maximum flexibility and agency by allowing you to bring your own equipment and keep your calling provider or choose Lumen for a simple and seamless transition
  • The ability to save money via a cost‑effective alternative to per‑user call plans, helping reduce expensive, time‑intensive project and infrastructure setup

Overview

Lumen® Solutions for Microsoft Teams is a fully managed solution that unifies all your collaboration services under a single provider. It offers:

 

  • Maximum flexibility and agency by allowing you to bring your own equipment and keep your calling provider or choose Lumen for a simple and seamless transition
  • The ability to save money via a cost‑effective alternative to per‑user call plans, helping reduce expensive, time‑intensive project and infrastructure setup
Person in a blazer stands in an underground transportation hub and sends a message using a telephone.

Specifications

  • A fully managed service for all elements of Teams configuration within a customer Microsoft 365 Tenant
  • Use Lumen SIP services (Lumen® Voice Complete®) and/or bring your own SIP provider (Operator Connect requires Voice Complete)
  • Keep the same phone numbers, no porting required
  • Call routing controlled by the customer
  • Leverage your existing voice investment by integrating it into your Microsoft Teams environment
  • Dynamic 911 routing—the ability to support the emergency calling feature in the Microsoft Teams Tenant
  • Professional Services including project management (for pro or co-managed)
  • Global Direct Routing SBCs to connect Microsoft Teams to the PSTN
  • 24/7 support team​
  • Add-on services: 
    • Tenant Management - PSTN phone system management in Microsoft Cloud Tenant
    • Unisys PowerSuiteTM - Enhanced reporting and analytics plus telephone number management​​​​​​​  
    • Registration of Device (standard or managed deployment) - Ability for a customer to integrate devices such as door entry units, handsets, ATAs and more
    • SBCaaS - Connect to a 3rd party platform

 

Specifications

  • A fully managed service for all elements of Teams configuration within a customer Microsoft 365 Tenant
  • Use Lumen SIP services (Lumen® Voice Complete®) and/or bring your own SIP provider (Operator Connect requires Voice Complete)
  • Keep the same phone numbers, no porting required
  • Call routing controlled by the customer
  • Leverage your existing voice investment by integrating it into your Microsoft Teams environment
  • Dynamic 911 routing—the ability to support the emergency calling feature in the Microsoft Teams Tenant
  • Professional Services including project management (for pro or co-managed)
  • Global Direct Routing SBCs to connect Microsoft Teams to the PSTN
  • 24/7 support team​
  • Add-on services: 
    • Tenant Management - PSTN phone system management in Microsoft Cloud Tenant
    • Unisys PowerSuiteTM - Enhanced reporting and analytics plus telephone number management​​​​​​​  
    • Registration of Device (standard or managed deployment) - Ability for a customer to integrate devices such as door entry units, handsets, ATAs and more
    • SBCaaS - Connect to a 3rd party platform

 

Pricing and Features

Pricing and Features

Lumen® Solutions for

Microsoft Teams

Starting at


$14
per month, per user

Price does not include M365 license

36-month term required*

GET QUOTE

Lumen® Solutions for

Microsoft Teams

Starting at


$14
per month, per user

Price does not include M365 license

36-month term required*

Teams Phone including Direct Routing and Operator Connect

  • Lumen SIP and/or BYO (Lumen SIP required for Operator Connect)"
  • High-availability session border controllers (SBC) in 6 global data centers

Seats or Sessions

Multiple options available

Customer premises equipment (CPE)

Purchase and BYOD

Phone Features

  • Meetings, messages and calls 
  • Call virtually anywhere, on any device

Collaboration

Microsoft message/video

Public switched telephone network (PSTN)

  • Included where Lumen® Voice Complete® is available 
  • All others BYO (SIP, PRI or analog)

Onboarding and Implementation

Self-managed and Lumen managed configuration and training options (Phone installation not included)

Service management tools

  • Unisys PowerSuiteTM for analytics and reporting and number management
  • Lumen UC Portal for Teams Phone configuration, user and number management

Integrations

3rd party calling platforms and legacy analog equipment

Optional add‑ons

Voice service


Lumen® Managed Services

  • Phone system tenant management 
  • Named project manager for service deployment 
  • Platform monitoring 
  • Lifecycle account support

Lumen® Enablement Services for UC&C


*Listed rate available to qualifying business customers purchasing service for an eligible, continental U.S. location. Requires a 36-month term commitment and minimum purchase as stated. Monthly rate includes features listed and excludes network connectivity, applicable monthly usage, Microsoft licenses, optional add-on products and services and taxes and fees, which are all additional charges. Early termination fees will apply as set forth in customer’s service agreement. Customer must remain in good standing and monthly rate may terminate if customer changes account in any manner including, but not limited to, their service location. Services not available everywhere. Lumen may change, cancel or substitute offers and services, or vary them by service area at its sole discretion without notice. Credit approval and deposit may be required. Offer may not be combined with other offers. Additional restrictions, terms and conditions apply.

Support and Service Options

Lumen Enablement Services for UC&C can match the right solution to your needs and budget. It provides the resources to deliver a communication and collaboration experience your team can trust while helping to empower productivity and elevate customer experience.

Support and Service Options

Lumen Enablement Services for UC&C can match the right solution to your needs and budget. It provides the resources to deliver a communication and collaboration experience your team can trust while helping to empower productivity and elevate customer experience.

Support

  • UC&C Adoption Services – A collection of predefined services including adoption services, training sessions, job aid creation and end-users guides
  • Customer Premises Infrastructure Consulting – The Lumen CPE Technical Assistance Center engineering team will help you configure complex UC&C solutions to interoperate with existing premises infrastructure
  • Managed UC&C Cloud Services – A suite of services including cloud Session Border Controller (SBC) management, reporting and analytics for UC&C solutions and management of TN and Tenant cloud collaboration instance services
  • Lumen® SIP Connected Audio – Lumen access to UC&C platform bridging architectures that connect businesses to the cloud, enabling an integrated audio and web conferencing solution including a full range of calling options
  • Professional Services for UC&C – This offering will allow you to purchase specific flat rate packages either as an NRC or MRC to help deploy UC&C services with differing configuration options for users, sites, call queues, desk phones and auto-attendants

Support

  • UC&C Adoption Services – A collection of predefined services including adoption services, training sessions, job aid creation and end-users guides
  • Customer Premises Infrastructure Consulting – The Lumen CPE Technical Assistance Center engineering team will help you configure complex UC&C solutions to interoperate with existing premises infrastructure
  • Managed UC&C Cloud Services – A suite of services including cloud Session Border Controller (SBC) management, reporting and analytics for UC&C solutions and management of TN and Tenant cloud collaboration instance services
  • Lumen® SIP Connected Audio – Lumen access to UC&C platform bridging architectures that connect businesses to the cloud, enabling an integrated audio and web conferencing solution including a full range of calling options
  • Professional Services for UC&C – This offering will allow you to purchase specific flat rate packages either as an NRC or MRC to help deploy UC&C services with differing configuration options for users, sites, call queues, desk phones and auto-attendants

Questions about your order:

Chat with an expert

 

Billing, customer service and product‑related questions:

Chat or call 844-434-0323

 

Repair issues (after activation):

Create ticket or call 877‑453‑8353 (option 1, then 2, then 1)

Questions about your order:

Chat with an expert

 

Billing, customer service and product‑related questions:

Chat or call 844-434-0323

 

Repair issues (after activation):

Create ticket or call 877‑453‑8353 (option 1, then 2, then 1)

FAQs

Teams Phone enablement from Lumen simplifies the implementation of Teams Voice within an organization. Lumen handles the deployment of voice for the customer, allowing the customer to hand off the challenge of configuring and maintaining the telephony and continued support to Lumen experts. Using Lumen global direct routing and telephone number management, we also help to control PSTN connections. Adding in the Lumen managed service and support wrapper along with adoption services creates a complete solution, all from one provider.

Customers can utilize the Lumen IP network as part of the overall solution, benefiting from exceptional call quality and bandwidth availability. Global Managed SBCs connect Microsoft Teams to the PSTN via the Lumen SIP footprint, one of the largest in the U.S. Customers can also bring their own SIP services.

Lumen provides dedicated end-to-end support, from purchase to deployment and adoption. Lumen shows customers how to use their solutions and can provide analytics and reporting to help improve the customer’s ROI. Even more, Lumen can take on Teams tenant management to free up IT resources.

Lumen SIP customers can aggregate voice traffic instead of purchasing calling plans for all uses. Customers can also bring their own SIP services, leveraging all their portfolio assets if they still have economic vitality. Consolidating vendors reduces overhead. The Lumen service wrapper gives IT department leaders the freedom to focus on growth initiatives.

Lumen next-generation cloud and hosting solutions and expertise allows Lumen to carry billions of enterprise voice minutes across the globe, backed by established Service Level Agreements.

Contact an expert 

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