Lumen® Solutions for Microsoft Teams

Combine leading tools with Lumen voice and UC&C expertise to deliver seamless experiences across locations and devices.

Lumen® Solutions for Microsoft Teams

Combine leading tools with Lumen voice and UC&C expertise to deliver seamless experiences across locations and devices.

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Overview

Lumen® Solutions for Microsoft Teams is a fully managed solution that unifies all your collaboration services under a single provider. It offers:

 

  • Maximum flexibility and agency by allowing you to bring your own equipment and keep your calling provider or choose Lumen for a simple and seamless transition
  • The ability to save money via a cost‑effective alternative to per‑user call plans, helping reduce expensive, time‑intensive project and infrastructure setup

Overview

Lumen® Solutions for Microsoft Teams is a fully managed solution that unifies all your collaboration services under a single provider. It offers:

 

  • Maximum flexibility and agency by allowing you to bring your own equipment and keep your calling provider or choose Lumen for a simple and seamless transition
  • The ability to save money via a cost‑effective alternative to per‑user call plans, helping reduce expensive, time‑intensive project and infrastructure setup
Person in a blazer stands in an underground transportation hub and sends a message using a telephone.

Specifications

 

  • A fully managed service for all elements of Teams configuration within a customer Microsoft 365 Tenant
  • Use Lumen SIP services (Lumen® Voice Complete®) and/or bring your own SIP provider (Operator Connect requires Voice Complete)
  • Keep the same phone numbers, no porting required
  • Call routing controlled by the customer
  • Leverage your existing voice investment by integrating it into your Microsoft Teams environment
  • Dynamic 911 routing—the ability to support the emergency calling feature in the Microsoft Teams Tenant
  • Professional Services including project management (for pro or co-managed)
  • Global Direct Routing SBCs to connect Microsoft Teams to the PSTN
  • 24/7 support team​
  • Add-on services: 
    • Tenant Management - PSTN phone system management in Microsoft Cloud Tenant
    • Registration of Device (standard or managed deployment) - Ability for a customer to integrate devices such as door entry units, handsets, ATAs and more
    • SBCaaS - Connect to a 3rd party platform
    • Lumen® Enablement Services for UC&C: Adoption and consulting services, reporting and connectivity options

 

Specifications

 

  • A fully managed service for all elements of Teams configuration within a customer Microsoft 365 Tenant
  • Use Lumen SIP services (Lumen® Voice Complete®) and/or bring your own SIP provider (Operator Connect requires Voice Complete)
  • Keep the same phone numbers, no porting required
  • Call routing controlled by the customer
  • Leverage your existing voice investment by integrating it into your Microsoft Teams environment
  • Dynamic 911 routing—the ability to support the emergency calling feature in the Microsoft Teams Tenant
  • Professional Services including project management (for pro or co-managed)
  • Global Direct Routing SBCs to connect Microsoft Teams to the PSTN
  • 24/7 support team​
  • Add-on services: 
    • Tenant Management - PSTN phone system management in Microsoft Cloud Tenant
    • Registration of Device (standard or managed deployment) - Ability for a customer to integrate devices such as door entry units, handsets, ATAs and more
    • SBCaaS - Connect to a 3rd party platform
    • Lumen® Enablement Services for UC&C: Adoption and consulting services, reporting and connectivity options

 

Support and service options

Lumen Enablement Services for UC&C can match the right solution to your needs and budget. It provides the resources to deliver a communication and collaboration experience your team can trust while helping to empower productivity and elevate customer experience.

Support and service options

Lumen Enablement Services for UC&C can match the right solution to your needs and budget. It provides the resources to deliver a communication and collaboration experience your team can trust while helping to empower productivity and elevate customer experience.

Support

  • UC&C Adoption Services – A collection of predefined services including adoption services, training sessions, job aid creation and end-users guides
  • Customer Premises Infrastructure Consulting – The Lumen CPE Technical Assistance Center engineering team will help you configure complex UC&C solutions to interoperate with existing premises infrastructure
  • Managed UC&C Cloud Services – A suite of services including cloud Session Border Controller (SBC) management and management of TN and Tenant cloud collaboration instance services
  • Lumen® SIP Connected Audio – Lumen access to UC&C platform bridging architectures that connect businesses to the cloud, enabling an integrated audio and web conferencing solution including a full range of calling options
  • Professional Services for UC&C – This offering will allow you to purchase specific flat rate packages either as an NRC or MRC to help deploy UC&C services with differing configuration options for users, sites, call queues, desk phones and auto-attendants

Support

  • UC&C Adoption Services – A collection of predefined services including adoption services, training sessions, job aid creation and end-users guides
  • Customer Premises Infrastructure Consulting – The Lumen CPE Technical Assistance Center engineering team will help you configure complex UC&C solutions to interoperate with existing premises infrastructure
  • Managed UC&C Cloud Services – A suite of services including cloud Session Border Controller (SBC) management and management of TN and Tenant cloud collaboration instance services
  • Lumen® SIP Connected Audio – Lumen access to UC&C platform bridging architectures that connect businesses to the cloud, enabling an integrated audio and web conferencing solution including a full range of calling options
  • Professional Services for UC&C – This offering will allow you to purchase specific flat rate packages either as an NRC or MRC to help deploy UC&C services with differing configuration options for users, sites, call queues, desk phones and auto-attendants

Questions about your order:

Chat with an expert

 

Billing, customer service and product‑related questions:

Chat or call 844-434-0323

 

Repair issues (after activation):

Create ticket or call 877‑453‑8353 (option 1, then 2, then 1)

Questions about your order:

Chat with an expert

 

Billing, customer service and product‑related questions:

Chat or call 844-434-0323

 

Repair issues (after activation):

Create ticket or call 877‑453‑8353 (option 1, then 2, then 1)

FAQ

Teams Phone enablement from Lumen simplifies the implementation of Teams Voice within an organization. Lumen handles the deployment of voice for the customer, allowing the customer to hand off the challenge of configuring and maintaining the telephony and continued support to Lumen experts. Using Lumen global direct routing and telephone number management, we also help to control PSTN connections. Adding in the Lumen managed service and support wrapper along with Lumen® Enablement Services for UC&C adoption services creates a complete solution, all from one provider.

Customers can utilize the Lumen IP network as part of the overall solution, benefiting from exceptional call quality and bandwidth availability. Global Managed SBCs connect Microsoft Teams to the PSTN via the Lumen SIP footprint, one of the largest in the U.S. Customers can also bring their own SIP services.

Lumen provides dedicated end-to-end support, from purchase to deployment and adoption. Even more, Lumen can take on Teams tenant management to free up IT resources.

Lumen SIP customers can aggregate voice traffic instead of purchasing calling plans for all uses. Customers can also bring their own SIP services, leveraging all their portfolio assets if they still have economic vitality. Consolidating vendors reduces overhead. The Lumen service wrapper gives IT department leaders the freedom to focus on growth initiatives.

With more than 30 years of UC&C expertise, our next-generation cloud and hosting solutions allow Lumen to carry billions of enterprise voice minutes across the globe, backed by established Service Level Agreements.

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