Unlock the potential of a great customer experience

Empower productive interactions by leveraging Talkdesk contact center solutions with advanced AI capabilities and scalable technology.

Unlock the potential of a great customer experience

Empower productive interactions by leveraging Talkdesk contact center solutions with advanced AI capabilities and scalable technology.

Overview

Lumen® Solutions for Contact Center – Talkdesk provides your business the tools you need to intelligently unlock the promise and potential of a great customer experience. Leverage our expertise as a technology partner to migrate to a cloud-native contact center solution that meets your business needs.

 

  • Enhanced voice quality: Contact  Center‑as‑a‑Service (CCaaS) hinges on the quality of a voice connection for both live interactions and call recordings. We prioritize voice quality to provide thorough caller journey analysis.
  • Streamlined processes with an experienced partner: Work with a single vendor with 30+ years of contact center success in bringing contact center solutions together across network, infrastructure, applications, hosting and services.

 

By: Lumen Technologies

Management Software: Talkdesk

Delivery Methods: Self-service via Talkdesk Portal and Control Center 

 

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Lumen® Solutions for Contact Center – Genesys Cloud

Network Services and Applications

Overview

Lumen® Solutions for Contact Center – Talkdesk provides your business the tools you need to intelligently unlock the promise and potential of a great customer experience. Leverage our expertise as a technology partner to migrate to a cloud-native contact center solution that meets your business needs.

 

  • Enhanced voice quality: Contact  Center‑as‑a‑Service (CCaaS) hinges on the quality of a voice connection for both live interactions and call recordings. We prioritize voice quality to provide thorough caller journey analysis.
  • Streamlined processes with an experienced partner: Work with a single vendor with 30+ years of contact center success in bringing contact center solutions together across network, infrastructure, applications, hosting and services.

 

By: Lumen Technologies

Management Software: Talkdesk

Delivery Methods: Self-service via Talkdesk Portal and Control Center 

 

Related Products

Contact Center Solutions

Lumen® Solutions for Contact Center – Genesys Cloud

Network Services and Applications

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Explore Lumen Solutions for Contact Center – Talkdesk (2:04)  

Specifications

Self-Service & Automation

  • 24/7 virtual agent support 
  • Drag-and-drop tools to design conversational flows 
  • IVR call flows escalate to live agents as needed 

 

Omnichannel Engagment

  • Unified interface for all interactions 
  • ACD routing connects customers to the right agent 
  • Centralized reporting and real-time dashboards 

 

Analytics & Integration

  • Sentiment analysis and automated scoring 
  • 60+ CX tool integrations 
  • Searchable transcripts and CSAT surveys across channels

Specifications

Self-Service & Automation

  • 24/7 virtual agent support 
  • Drag-and-drop tools to design conversational flows 
  • IVR call flows escalate to live agents as needed 

 

Omnichannel Engagment

  • Unified interface for all interactions 
  • ACD routing connects customers to the right agent 
  • Centralized reporting and real-time dashboards 

 

Analytics & Integration

  • Sentiment analysis and automated scoring 
  • 60+ CX tool integrations 
  • Searchable transcripts and CSAT surveys across channels

Pricing

Pricing

Contact Center – Talkdesk

Custom Pricing

Contact Center – Talkdesk

Custom Pricing

Contact Center – Talkdesk for Public Sector

Custom Pricing

Contact Center – Talkdesk for Public Sector

Custom Pricing

Best for

  • Medium and large enterprises
  • Federal, state and local government
  • Defense and intelligence communities
  • Public safety organizations
  • Higher education

FedRAMP accredited

In progress

Self-service experience

Native AI capabilities embedded into the platform



Supported integrations with third-party AI solutions



Effective context-driven IVR call flows that escalate callers to a live agent when needed



Virtual agent conversational flow design using a drag and drop tool



Omnichannel engagement

One unified interface to manage interactions



Fast and frictionless AI-based caller experience through voice, chat, email, SMS, web, social and more



Transfer conversations across digital channels with a single interaction



Centralized reporting across all channels



Customer journey analytics

Customized real-time dashboards and reporting



Searchable transcripts, sentiment analysis and automated interaction scoring



Interactive data visualizations to help identify opportunities and develop personalized coaching for agents



Real-time content recommendations and shortcuts based on caller needs



Support and Service Options

Lumen offers multiple support options for contact center services. Contact our team for the assistance and answers you need.

Support and Service Options

Lumen offers multiple support options for contact center services. Contact our team for the assistance and answers you need.

Questions about your order:

Chat with an expert

 

Call a sales team member:

800-871-9244

 

Request a sales callback

 

Repair issues:

Create ticket or call 877‑453‑8353 (option 1, then 2, then 1)

Questions about your order:

Chat with an expert

 

Call a sales team member:

800-871-9244

 

Request a sales callback

 

Repair issues:

Create ticket or call 877‑453‑8353 (option 1, then 2, then 1)

FAQs

Lumen Solutions for Contact Center – Talkdesk is a cloud-native contact center solution that unifies customer and agent experiences across phone, email, chat, text and social channels

Lumen Solutions for Contact Center – Talkdesk can significantly enhance your business by boosting customer satisfaction, minimizing operational complexities and maximizing overall efficiency. It offers advanced AI capabilities, seamless integrations and scalable technology. These features enable you to deliver outstanding customer experiences and adapt swiftly to changing market demands.

Key features include Interactive Voice Response (IVR), Automatic Call Distribution (ACD), no answer call forwarding, automated workflows and real-time call monitoring.

Lumen provides integrated support throughout the project lifecycle, including pre-sales, implementation and post-activation support.

The Lumen Network enables you to quickly deploy Talkdesk with high availability, scalability and enhanced security. These benefits enable you to elevate customer experiences and maximize operational efficiency, enabling high customer satisfaction. 

Yes. It supports numerous built-in integrations with leading CX systems, enabling you to connect your most important systems quickly and securely.

Contact our sales team by phone or chat for personal assistance and further information.