Control Center: Billing

Control Center makes it easy to access your invoices, make payments, view payment history, and more.

• Viewing an invoice
• Requesting a PDF copy of an invoice
• Viewing a prior invoice
• Requesting a PDF of a prior invoice
• Viewing the status of an invoice PDF
• Downloading invoice PDFs
• Deleting a invoice PDF
• Changing your invoice delivery method
• Signing up for paperless billing
• Enrolling to receive invoice PDFs by email
• Unenrolling from receiving invoice PDFs by email
  
• Requesting custom reports (TSV) on your invoice (wholesale customers)
• Requesting service detail reports (CSV) on your invoice (wholesale customers)
  

Make one-time or recurring payments for your Lumen services using Control Center. Select from these payment management topics:

• Paying an invoice online—one-time or recurring payments
  
  • Paying by bank account
  • Paying by credit or debit card
  • Enrolling in Autopay
  • Updating Autopay payment information
  • Unenrolling from Autopay
• Troubleshooting payment problems
• Viewing your payment history

• Creating a billing request
  
• Viewing the status of a billing request
  
• Updating a billing request
  
• Closing a billing request
• Changing your billing address

Use Hosted Bill Analyst in Control Center to dig into your data by adding filters to the standard or custom summary and detail billing reports you create. You can also add hierarchies to your reports which help you organize your data in alignment with your organization's structure to create more insightful reports.