Lumen help
Control Center: Billing tab
Control Center makes it easy to access your invoices, make payments, view payment history, and more.
Invoices
- Viewing an invoice
- Requesting a PDF copy of an invoice
- Viewing a prior invoice
- Requesting a PDF of a prior invoice
- Viewing the status of an invoice PDF
- Downloading invoice PDFs
- Deleting an invoice PDF
- Changing your invoice-delivery method
- Signing up for paperless billing
- Enrolling to receive invoice PDFs by email
- Unenrolling from receiving invoice PDFs by email
Payments
Make one-time or recurring payments for your Lumen services using Control Center. Select from these payment management topics:
- Paying an invoice online—one-time or recurring payments
- Troubleshooting payment problems
- Viewing scheduled payments
- Viewing your payment history
Billing requests
Accounts and account groups
Use account groups to simplify how you manage your accounts in Control Center. Account groups let you create custom views showing a set of accounts and to add accounts (as a group) to user profiles so they can manage services on those accounts.
Billing reports
From Control Center, you can access Bill Analyst to view summary or detail reports to track and analyze your telecom spending data. With your billing data, you can view standard reports or create custom reports to:
- rank telecom expenses as a budget item
- allocate costs across multiple departments or locations
- track calling patterns
- share costs with other departments
- consolidate statements
- align hierarchies, markups, and cost allocations
- allocate automatically
- check for errors
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