Control Center: Billing

Control Center makes it easy to access your bills, make payments, view payment history, and more.

• Viewing your bill
• Requesting a PDF copy of your bill
• Viewing a prior bill
• Requesting a PDF of a prior bill
• Viewing the status of a bill PDF
• Downloading bill PDFs
• Deleting a bill PDF
• Changing your bill delivery method
• Signing up for paperless billing
• Enrolling to receive invoice PDFs by email
• Unenrolling from receiving invoice PDFs by email
  
• Requesting custom reports (TSV) on your invoice (wholesale customers)
• Requesting service detail reports (CSV) on your invoice (wholesale customers)
  

Make one-time or recurring payments for your Lumen services using Control Center. Select from these payment management topics:

• Paying your bill online—one-time or recurring payments
  
  • Paying by bank account
  • Paying by credit or debit card
  • Enrolling in Autopay
  • Updating Autopay payment information
  • Unenrolling from Autopay
• Troubleshooting bill-payment problems
• Viewing your payment history

• Creating a billing ticket
• Changing your billing address
• Viewing the status of your billing tickets
• Creating a billing request
  
• Viewing the status of a billing request
  
• Creating a billing request to change your billing address
  
• Updating a billing request
  
• Closing a billing request

Use Hosted Bill Analyst in Control Center to dig into your data by adding filters to the standard or custom summary and detail billing reports you create. You can also add hierarchies to your reports which help you organize your data in alignment with your organization's structure to create more insightful reports.