Control Center support:
Billing tab topics

Use Control Center to view your current and past invoices. You can also set the invoice‑delivery method for your organization (by account) and enroll in paperless billing:
 

• Viewing an invoice
• Downloading an invoice
• Signing up for paperless billing
• Enrolling to receive invoice PDFs by email
• Unenrolling from receiving invoice PDFs by email
• Enrolling to receive an invoice summary by mail

Make one‑time or recurring payments for your Lumen services using Control Center. View scheduled payments and a history of payments posted for your organization:

• Paying an invoice online—one‑time or recurring payments
  
  • Paying by bank account
  • Paying by credit or debit card
  • Enrolling in AutoPay
  • Updating AutoPay payment information
    
  • Unenrolling from AutoPay
• Troubleshooting payment problems
• Viewing a list of scheduled payments
• Canceling a scheduled payment
  
• Viewing your payment history

Create and manage billing‑related requests to Lumen, such as requests for credits, adjustments, address changes, or billing name changes:

• Creating a billing request
  
• Viewing the status of a billing request
  
• Updating information in a billing request
  
• Closing a billing request
• Changing your billing address

Use billing groups to simplify how you manage accounts in Control Center: create custom views to show a set of accounts and to assign accounts (as a group) to user profiles:

• Viewing a list of accounts on an enterprise ID
  
• Creating a billing group
• Updating a billing group
• Renaming a billing group
• Deleting a billing group
• Changing the default billing group view

From Control Center, you can access Bill Analyst to view summary or detail reports to track and analyze your telecom spending data.

• Creating a custom detail billing report
• Viewing a standard detail billing report
• Viewing a standard summary billing report
• Viewing a statement
  
• Adding a filter to sort billing data
• Creating a custom summary billing report
• Ordering a standard detail billing report
• Adding a description to a service
• Viewing a consolidated statement
  
• Comparing statements
  
  

View all Bill Analyst articles