Control Center: Billing

Control Center makes it easy to access your invoices, make payments, view payment history, and more.

• Viewing an invoice
• Requesting a PDF copy of an invoice
• Viewing a prior invoice
• Requesting a PDF of a prior invoice
• Viewing the status of an invoice PDF
• Downloading invoice PDFs
• Deleting a invoice PDF
• Changing your invoice delivery method
• Signing up for paperless billing
• Enrolling to receive invoice PDFs by email
• Unenrolling from receiving invoice PDFs by email
  

Make one-time or recurring payments for your Lumen services using Control Center. Select from these payment management topics:

• Paying an invoice online—one-time or recurring payments
  
  • Paying by bank account
  • Paying by credit or debit card
  • Enrolling in Autopay
  • Updating Autopay payment information
  • Unenrolling from Autopay
• Troubleshooting payment problems
• Viewing your payment history

• Creating a billing request
  
• Viewing the status of a billing request
  
• Updating a billing request
  
• Closing a billing request
• Changing your billing address

Use account groups to simplify how you manage your accounts in Control Center. Account groups let you create custom views showing a set of accounts and to add accounts (as a group) to user profiles so they can manage services on those accounts.

• Creating an account group
• Updating an account group
• Renaming an account group
• Deleting an account group
• Changing the default account group view
• Viewing a list of accounts on an enterprise ID
  

Use Bill Analyst in Control Center to dig into your data by adding filters to the standard or custom summary and detail billing reports you create. You can also add hierarchies to your reports which help you organize your data in alignment with your organization's structure to create more insightful reports.