Lumen help

Control Center: Billing tab

Control Center makes it easy to access your invoices, make payments, view payment history, and more.

Accounts and account groups

Invoices

Use Control Center to view your current and past invoices. You can also set the invoice-delivery method for your organization (by account) and sign up for paperless billing:

Learn more about Lumen invoices

Payments

Make one-time or recurring payments for your Lumen services using Control Center. View scheduled payments and a history of payments posted for your organization:

Billing requests

Create and manage billing-related requests to Lumen, such as requests for credits, adjustments, or address changes:

Accounts and account groups

Use account groups to simplify how you manage your accounts in Control Center. Account groups let you create custom views showing a set of accounts and to add accounts (as a group) to user profiles so they can manage services on those accounts:

Billing reports

From Control Center, you can access Bill Analyst to view summary or detail reports to track and analyze your telecom spending data. With your billing data, you can view standard reports or create custom reports to:

rank telecom expenses as a budget item
allocate costs across multiple departments or locations
track calling patterns
share costs with other departments
consolidate statements
align hierarchies, markups, and cost allocations
allocate automatically
check for errors

View all Bill Analyst articles