Unlock the potential of your contact center and see how Lumen consulting experts can help you deliver innovation, agility and a competitive advantage.
Deliver innovation and agility with strategic vision
Break down barriers to progress, optimize business performance and accelerate your contact center transformation with an experienced partner.
Benefits
Features and Specs
- Strategy development and evolution
- Business and technology requirements; capture and assessment
- Technology evaluation and ROI analysis
- Application development and management
- Multi-vendor program management and governance
- Customer experience consulting and optimization
- Data management and process evaluation
- Ongoing CC/UC&C life cycle consulting
- Bi-annual, annual, continuous improvement
Use Cases
Learn how switching to a modern, scalable platform helped one state agency boost call containment 40% and reduce long-distance charges by $1 million annually.
SOLUTIONS
MARKETPLACE
Not all products and services are available in all regions and countries; please contact a representative near you for details.
