Lumen help

Readiness support: Lumen® Fiber+ Internet

What to expect as we set up your Fiber+ Internet service

Understanding delays to your order

Getting ready for equipment and service installation

Site readiness checklist

Installing a relay rack

Meeting power/ground requirements

Providing optimal environmental conditions

Connection to building

Building site readiness

Connection to suite (extending your wiring)

Lumen activates your service

Lumen-provided router

Customer-provided router

Understand when your billing starts

Sign in to Control Center (to manage your service)