If you're experiencing a problem with your service, you can create a repair ticket to get it working correctly. If you're having a problem with a security service, create a security repair ticket. If you're having trouble with Control Center, you can also create a portal support ticket to get help from our portal experts.
Important: Network managed devices are frequently bundled with a Lumen® IQ Networking service port/circuit. If your services are bundled, it's critical—when requesting a configuration change or reporting a repair issue—that you create your ticket on the Managed Services device ID and not on the IQ Networking service ID.
To create a repair ticket:
The tests run in real time, showing you results as each test completes. To view test details, can click the + icon next to a test type; you can also download a PDF with test results.
If the diagnostic results is Pass, you can choose Continue, Create a Ticket if you still want to create a repair ticket (skip to step 8), otherwise, click Cancel, Ticket Not Needed.
If the diagnostic test result shows Needs Attention or Fail status, Control Center shows you recommended next steps. To continue with creating a repair ticket, go to step 8.
Note: By default, you'll be listed as the primary contact using the information in your Control Center profile. You can edit your contact information or select an alternate contact from the Primary Contact list.
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