X

Lumen help

Communication services support

Businesses need to make it simple for employees to interact because efficient collaboration empowers quick decision making, which helps improve productivity and employee satisfaction. Lumen® Communications Solutions can help you future-ready your collaboration to allow your teams to work anytime, virtually anywhere, on any device.

Select a product
A professional setting featuring a man in a gray blazer presenting data on a large digital screen. The screen displays graphs, charts, and a world map, suggesting analytics or global trends. The background includes a vibrant pink wall and office furniture, creating a modern workspace atmosphere.

Voice Complete

Lumen® Voice Complete® is a comprehensive, global solution offered in all 50 states and five core European countries that enables you to use cloud ready SIP‑based solutions and APIs to maximize performance, enhance reliability and simplify management without having to replace TDM technology.

 

Voice Complete support

Manage your service

Voice Complete

Lumen® Voice Complete® is a comprehensive, global solution offered in all 50 states and five core European countries that enables you to use cloud ready SIP‑based solutions and APIs to maximize performance, enhance reliability and simplify management without having to replace TDM technology.

 

Voice Complete support

Manage your service

Hosted VoIP

Lumen® Hosted VoIP provides the ability to be connected virtually anywhere, anytime in any way and delivers an experience your team will love, with the trust and simplicity that other services promise but often fail to deliver.


Hosted VoIP support

Manage your service

Hosted VoIP

Lumen® Hosted VoIP provides the ability to be connected virtually anywhere, anytime in any way and delivers an experience your team will love, with the trust and simplicity that other services promise but often fail to deliver.


Hosted VoIP support

Manage your service

Lumen Solutions for Zoom

Lumen® Solutions for Zoom allows your business to migrate premises‑based communication and collaboration services to the cloud securely, easily and efficiently helping you boost productivity, business agility, customer support, and engagement.

Lumen Solutions for Zoom support

Get ready for Lumen Solutions for Zoom

Lumen Solutions for Zoom

Lumen® Solutions for Zoom allows your business to migrate premises‑based communication and collaboration services to the cloud securely, easily and efficiently helping you boost productivity, business agility, customer support, and engagement.

Lumen Solutions for Zoom support

Get ready for Lumen Solutions for Zoom

SIP Trunking

Lumen® SIP Trunking enables you to use SIP‑based services to improve performance, enhance reliability and simplify management with no TDM technology replacement. Easily make calls more securely via the internet using your existing PBX and consolidate phone lines onto a single data network connection.


SIP Trunking support

Manage your service

SIP Trunking

Lumen® SIP Trunking enables you to use SIP‑based services to improve performance, enhance reliability and simplify management with no TDM technology replacement. Easily make calls more securely via the internet using your existing PBX and consolidate phone lines onto a single data network connection.


SIP Trunking support

Manage your service

Lumen Solutions for Microsoft Teams

With Lumen® Solutions for Microsoft Teams, you can cost‑effectively collaborate virtually anywhere with cloud‑based video, calling and messaging delivered over the Lumen secure global network. Minimize costs with direct routing, which enables you to use a voice calling plan from your preferred provider or a new calling plan through Lumen—all within Teams.

Lumen Solutions for Microsoft Teams support

Get ready for Lumen Solutions for Microsoft Teams

Lumen Solutions for Microsoft Teams

With Lumen® Solutions for Microsoft Teams, you can cost‑effectively collaborate virtually anywhere with cloud‑based video, calling and messaging delivered over the Lumen secure global network. Minimize costs with direct routing, which enables you to use a voice calling plan from your preferred provider or a new calling plan through Lumen—all within Teams.

Lumen Solutions for Microsoft Teams support

Get ready for Lumen Solutions for Microsoft Teams

Lumen Solutions for Webex

Lumen® Solutions for Webex is an app‑centric, cloud‑based service that provides a complete collaboration suite for teams to create, meet, message, call, whiteboard and share whether they’re together  or apart—in one continuous workstream before, during and after meetings.

Lumen Solutions for Webex support

Lumen Solutions for Webex

Lumen® Solutions for Webex is an app‑centric, cloud‑based service that provides a complete collaboration suite for teams to create, meet, message, call, whiteboard and share whether they’re together  or apart—in one continuous workstream before, during and after meetings.

Lumen Solutions for Webex support

Lumen Solutions for Zoom for Government

Lumen® Solutions for Zoom for Government is scalable and flexible, giving today’s government organizations what they need to achieve their goals while still helping to protect important information shared across the platform.

Lumen Solutions for Zoom for Government support

Lumen Solutions for Zoom for Government

Lumen® Solutions for Zoom for Government is scalable and flexible, giving today’s government organizations what they need to achieve their goals while still helping to protect important information shared across the platform.

Lumen Solutions for Zoom for Government support

VoIP Enhanced Local Service (ELS)

Lumen® Enhanced Local (ELS) is a VoIP-based solution that supports two-way local calling with features like E911, caller ID, CNAM, directory listing, and line information database (LIDB) integration. It offers flexible pricing models—including per-minute, port-based, and flat-rate options—and allows you to manage services using Control Center, including number provisioning, porting, and dynamic location-based 911 routing.

 

VoIP Enhanced Local support

Manage your service

VoIP Enhanced Local Service (ELS)

Lumen® Enhanced Local (ELS) is a VoIP-based solution that supports two-way local calling with features like E911, caller ID, CNAM, directory listing, and line information database (LIDB) integration. It offers flexible pricing models—including per-minute, port-based, and flat-rate options—and allows you to manage services using Control Center, including number provisioning, porting, and dynamic location-based 911 routing.

 

VoIP Enhanced Local support

Manage your service

Cloud Communications

Lumen® Cloud Communications provides a simple migration from premise‑based systems to a fully managed, cloud enabled calling and collaboration platform. Our reliable, scalable and secure solution provides connectivity over desktop and mobile environments, ensuring employees and customers stay connected.


Cloud Communications support

Cloud Communications

Lumen® Cloud Communications provides a simple migration from premise‑based systems to a fully managed, cloud enabled calling and collaboration platform. Our reliable, scalable and secure solution provides connectivity over desktop and mobile environments, ensuring employees and customers stay connected.


Cloud Communications support

Local Inbound (LI)

Lumen® Local Inbound is a geo-independent VoIP solution that supports one-way inbound traffic to Lumen-provided telephone numbers, aggregating calls and handing them off to one or more IP endpoints. It is designed as a foundational service for VoIP-based applications such as contact centers, conferencing, and click-to-call, and can be enhanced with outbound trunks or other Lumen voice services to build a comprehensive voice solution.

 

Local Inbound support

Manage your service

Local Inbound (LI)

Lumen® Local Inbound is a geo-independent VoIP solution that supports one-way inbound traffic to Lumen-provided telephone numbers, aggregating calls and handing them off to one or more IP endpoints. It is designed as a foundational service for VoIP-based applications such as contact centers, conferencing, and click-to-call, and can be enhanced with outbound trunks or other Lumen voice services to build a comprehensive voice solution.

 

Local Inbound support

Manage your service

Communications APIs

Use Lumen Communications APIs to seamlessly reserve telephone numbers into inventory, subscribe telephone numbers to the end user, and update directory listing and CNAM (caller display) information.

Explore Communications APIs

Communications APIs

Use Lumen Communications APIs to seamlessly reserve telephone numbers into inventory, subscribe telephone numbers to the end user, and update directory listing and CNAM (caller display) information.