Control Center support: Orders tab

With Control Center, you can manage your organization's services and orders online. You can also view information about our latest products and services and check locations to see if they qualify for new or additional services.

You can also use Control Center to build a single quote or multiple quotes at once (bulk quoting) to get pricing for select products and services. You can also revise an existing quote request or refresh an expired one. Once you get pricing on your quote, you can turn it into an order.

• Submitting a request to add new Lumen services
• Submitting a request to change your existing Lumen services
• Submitting a request to move your Lumen services
  
• Disconnecting Lumen services online

• Viewing the status of an order
• Viewing the status of an order without signing in
  
• Searching for, sorting, and filtering orders
• Saving an order status view
• Editing a saved order status view
• Deleting a saved order status view
• Changing your default order status view
  

• Creating a change request
• Creating a change request for Managed Network Services (MNS)
• Viewing the status of a change request
• Updating information in a change request
  
• Closing a change request
  

• Creating a change request for Voice Complete
  
• Adding a phone number to your Voice Complete service
• Porting a phone number to your Voice Complete service
• Changing the calling name for a Voice Complete phone number
• Adding or changing the directory listing for a Voice Complete phone number
• Adding the Mobility Feature Pack to a Voice Complete phone number
• Removing the Mobility Feature Pack from a Voice Complete phone number

• Creating a cross connect request
• Requesting an update on a cross connect request
  

To disconnect a service, follow the instructions for the legacy company you purchased your service from:

• services purchased from CenturyLink
  
  
  • Disconnecting Lumen services online
  • Viewing the status of a disconnect order
    
    
• services purchased from Level 3
  
  
  • Creating a disconnect request
  • Viewing the status of a disconnect request
    
  • Updating information in a disconnect request
  • Canceling a disconnect request

• Creating an LNP ticket
• Viewing the status of an LNP ticket
• Searching for, sorting, and filtering LNP tickets
  
• Updating information in an LNP ticket
• Closing an LNP ticket

You can use online order forms (OLOFs) to submit orders in Control Center. In Manage Orders, begin an OLOF by clicking Add, Change, or Disconnect, then select the an OLOF from the Service Type list:
 

• Using online order forms (OLOFs)
  
• Using the IP solutions OLOF
• Accessing a saved OLOF order
• Using order templates for OLOF orders
  
• Troubleshooting OLOFs in failed status

Use the Dedicated Toll Free Origination (DTFO) tool for convenient Dedicated 8XX ordering:

• Using DTFO in Manage Orders
  
  • Adding Dedicated 8XX using DTFO
  • Changing Dedicated 8XX using DTFO
  • Disconnecting Dedicated 8XX using DTFO
• Viewing the status of a DTFO order
• Accessing a saved DTFO order
  
• Using order templates for DTFO orders

You can create and manage templates for submitting OLOF or DTFO orders:

• Creating an order template
• Deleting an order template
• Viewing a list of your order templates
  

Use Control Center to order (add, change, or disconnect) ANI, Switched 8XX and calling card services:

• Switched services ordering
• Adding a Switched 8XX
• Changing a Switched 8XX
• Disconnecting a Switched 8XX
  
  
• Adding an ANI
• Changing an ANI
• Disconnecting an ANI
• Blocking an ANI
• Unblocking an ANI
  
  
• Adding a calling card
• Changing a calling card
• Disconnecting a calling card

Use switched batch ordering to place bulk orders for ANI, Switched 8XX and calling card services.  You can submit a request to add, change, or disconnect a service; you can also block or unblock an ANI:

• Switched batch overview
• Switched batch step-by-step summary
• Using Switched batch formatter
• Using Switched batch formatter for large quantity file
• Switched batch required fields
• Switched batch file format
• Viewing the status of a Switched batch file

Dedicated 8XX batch is a bulk ordering functionality for Dedicated 8XX. It supports adding dedicated termination 8XX that are new/reserved or complementary carrier, but doesn't support porting 8XX or changes/disconnect actions:

• Dedicated 8XX batch add overview
• Downloading the Dedicated 8XX batch formatter
• Dedicated 8XX batch required fields
• Dedicated 8XX batch file format
• Using the Dedicated 8XX batch formatter
• Uploading a Dedicated 8XX batch file
• Viewing the status of a Dedicated 8XX batch file

Use the Dedicated Toll Free Origination (DTFO) tool for convenient Dedicated 8XX ordering:
 

• Reserving a toll free number
• Viewing the status of a reserved toll free number
• Ordering a toll free number
  
• Switched and Dedicated 8XX View/Modify Call Plan
  
• Switched and Dedicated 8XX Call Plan Template

• Using Preliminary Order Status
• Using Post-Submission Order Status
• Using Service Status
• Accessing a saved OLOF or DTFO order
• Checking the status of DTFO orders
• Tracking Switched 8XX that are porting