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Control Center: Orders
With Control Center, you can manage your organization's services and
orders online. You can also view information about our latest products
and services and check locations to see if they qualify for new or
additional services.
You can also use Control Center to build a
single quote or multiple quotes at once (bulk quoting) to get pricing
for select products and services. You can also revise an existing quote
request or refresh an expired one. Once you get pricing on your quote,
you can turn it into an order.
Placing orders
Viewing and tracking orders
Managing change requests
Making changes to your Voice Complete service
- Creating a change request for Voice Complete
- Adding a phone number to your Voice Complete service
- Porting a phone number to your Voice Complete service
- Changing the calling name for a Voice Complete phone number
- Adding or changing the directory listing for a Voice Complete phone number
- Adding the Mobility Feature Pack to a Voice Complete phone number
- Removing the Mobility Feature Pack from a Voice Complete phone number
Managing disconnect requests
To disconnect a service, follow the instructions for the legacy company you purchased your service from:
- services purchased from CenturyLink
- services purchased from Level 3
Managing Dynamic Connections (Ethernet)
Creating Dynamic Connections (Ethernet)
Connections using a My Location endpoint:
- Creating a connection between two My Location endpoints
- Creating a connection between a My Location endpoint and an AWS Hosted Connections
- Creating a connection between a My Location endpoint and an AWS Hosted VIF
- Creating a connection between a My Location endpoint and Microsoft Azure
- Creating a connection between a My Location endpoint and Microsoft Azure Gov
- Creating a connection between a My Location endpoint and Google
- Creating a connection between a My Location endpoint and IBM Cloud
- Creating a connection between a My Location endpoint and Oracle
- Creating a connection between a My Location endpoint and Oracle Gov
Connections between two cloud service providers:
- Creating a connection between AWS Hosted Connections and IBM Cloud
- Creating a connection between AWS Hosted Connections and Oracle
- Creating a connection between AWS Hosted Connections and Google
- Creating a connection between Google and IBM Cloud
- Creating a connection between Google and Oracle
- Creating a connection between Oracle and IBM Cloud
- Creating a connection between an AWS Hosted VIF and Hosted Connections
- Creating a connection between Microsoft Azure and Microsoft Azure Gov
- Creating a connection between two AWS Hosted Connections
- Creating a connection between two AWS Hosted VIFs
- Creating a connection between two Google locations
- Creating a connection between two IBM Cloud locations
- Creating a connection between two Microsoft Azure Gov locations
- Creating a connection between two Microsoft Azure locations
- Creating a connection between two Microsoft Azure Gov locations
- Creating a connection between two Oracle locations
- Creating a connection between two Oracle Gov locations
Managing Dynamic Connections (Ethernet)
Managing Dynamic Connections (IP VPN)
Managing wholesale orders
Using online order forms
You can use online order forms (OLOFs) to submit orders in Control Center. In Manage Orders, begin an OLOF by clicking Add, Change, or Disconnect, then select the an OLOF from the Service Type list.
- Using online order forms (OLOFs)
- Using the IP solutions OLOF
- Accessing a saved OLOF order
- Using order templates for OLOF orders
- Troubleshooting OLOFs in failed status
Dedicated 8XX ordering in DTFO
Use the Dedicated Toll Free Origination (DTFO) tool for convenient Dedicated 8XX ordering.
Using order templates for OLOF and DTFO
Create a template you can can use for future orders from an OLOF or DTFO order you've submitted.
Ordering Switched services
Use Control Center to order (add, change, or disconnect) ANI, Switched 8XX and calling card services.
Switched batch ordering
Use switched batch ordering to place bulk orders for ANI, switched 8XX and calling card services. You can submit a request to Add, Change, or Disconnect a service; you can also block or unblock an ANI.
Dedicated 8XX batch ordering
Dedicated 8XX batch is a bulk ordering functionality for Dedicated 8XX. It supports adding dedicated termination 8XX that are new/reserved or complementary carrier. It does not support porting 8XX, or changes/disconnect actions.
Switched and dedicated 8XX ordering tools
Use the Dedicated Toll Free Origination (DTFO) tool for convenient Dedicated 8XX ordering.
Managing wholesale order status
- Topics covered on this page:
