Control Center: Admin

With Control Center, you can manage your organization's users, permissions, and accounts. Create users, assign permissions and accounts, manage security tokens, etc. To help you manage everything, you can even create additional system administrators—there's no limit on the number of administrators you can have. If you're not a Control Center system administrator, learn how to find your system administrator to get what you need.

As a Control Center system administrator, you can manage users and their permissions for your organization. When you create a new user, they'll receive emails with their username, login instructions, and a temporary password. If a user's job duties change, you can update their profile to change the features they can access in Control Center. You can also make additional system administrators (who have access to everything under your enterprise ID and can make changes to users on your behalf if you're unavailable).
 

• Creating a new user
• Adding an existing user to another enterprise ID
• Creating a system administrator
• Changing Control Center administrators
• Changing user permissions
• Viewing profile information for a Control Center user
• Updating profile information for a Control Center user
• Resetting the password for a Control Center user
• Deactivating or reactivating a Control Center user
• Deleting a Control Center user
  
• Viewing a list of Control Center users
  
• Downloading a list of users on an enterprise ID
  

As a system administrator, you can also manage the accounts on your enterprise ID and which users at your organization can access and manage those accounts. You can also work with your Lumen representative to manage which accounts appear on which enterprise ID, consolidate enterprise IDs, or split accounts off onto an new enterprise ID.
 

• Moving Control Center accounts from one enterprise ID to another
  
• Changing the accounts assigned to a user
• Adding accounts to an enterprise ID
• Setting a custom name for an enterprise ID
  
• Turning self registration on or off for an enterprise ID
• Merging Control Center enterprise IDs
• Requesting a new Control Center enterprise ID

Lumen uses the Account Documents page to hold key documents related to your serivces. We also use this page to hold some reports you request—such as badge holder reports or access log reports for your colocation service.
 

• Viewing a list of account documents
• Adding an account document
• Downloading an account document
• Deleting an account document
• Exporting a list of account documents
  

Security tokens add a second layer of authentication for users who need to view and manage services such as Lumen^® Adaptive Network Security, Lumen^® Adaptive Threat Intelligence, Lumen^® DDoS Hyper^℠, Lumen^® DDoS Mitigation Service, Lumen^® Encrypted Wavelength, and NG9-1-1. Control Center system administrators can issue, reissue, and remove security tokens for users in your organization.

• Issuing a security token to a user
  
• Reissuing a security token for a user
  
• Removing a security token from a user
  

• Using My Downloads and My Uploads (Wholesale customers)
  
• Managing Voice Complete features—use the Voice Feature Management portal to activate, deactivate, and manage Voice Complete features on your users’ phone numbers
• Radius Users—administer user accounts for Secure Access Mobility and Managed Network Services CLI (Command-Line-Interface) Access
• Secure Access—view the circuits and pre-shared passwords on your Secure Access site and mobility products
• Business Line Features—manage features for business line phone numbers associated with your account