Control Center support: Admin tab

With Control Center, you can manage your organization's users, permissions, and accounts. Create users, assign permissions and accounts, manage two-factor authentication, etc. To help you manage everything, you can even create additional system administrators—there's no limit on the number of administrators you can have.

Not a Control Center system administrator? Learn how to find your system administrator to get what you need.

As a Control Center system administrator, you can manage users and their permissions for your organization. When you create a new user, they'll receive emails with their username, login instructions, and a temporary password. If a user's job duties change, you can update their profile to change the features they can access in Control Center. You can also make additional system administrators (who have access to everything under your enterprise ID and can make changes to users on your behalf if you're unavailable):
 

• Creating a new user
• Adding an existing user to another enterprise ID
• Creating a system administrator
• Changing Control Center administrators
• Changing user permissions
• Viewing profile information for a Control Center user
• Updating profile information for a Control Center user
• Resetting the password for a Control Center user
• Deactivating or reactivating a Control Center user
• Deleting a Control Center user
  
• Viewing a list of Control Center users
  
• Downloading a list of users on an enterprise ID
  

As a system administrator, you can also manage the accounts on your enterprise ID and which users at your organization can access and manage those accounts. You can also work with your Lumen representative to manage which accounts appear on which enterprise ID, consolidate enterprise IDs, or split accounts off onto an new enterprise ID:
 

• Moving Control Center accounts from one enterprise ID to another
  
• Changing the accounts assigned to a user
• Adding accounts to an enterprise ID
• Setting a custom name for an enterprise ID
  
• Turning self registration on or off for an enterprise ID
• Merging Control Center enterprise IDs
• Requesting a new Control Center enterprise ID

Two-factor authentication adds a second layer of protection for users who need to view and manage services such as Lumen^® Adaptive Network Security, Lumen^® Adaptive Threat Intelligence, Lumen^® DDoS Hyper^®, Lumen^® DDoS Mitigation Service, Lumen^® Encrypted Wavelength, and NG9-1-1. Control Center system administrators can add 2FA, reset 2FA, and remove 2FA for users in your organization. Once you add 2FA to a user's Control Center profile, they can set up two-factor authentication.

• Adding two-factor authentication to a user
• Resetting two-factor authentication for a user
• Removing two-factor authentication from a user
  

As a Control Center system administrator, you can create and manage notification settings for Control Center users in your organization and even create email notifications for people who don't have access to Control Center:

• Viewing a list of notification settings for your organization
• Creating a notification setting for a user
• Editing a notification setting for a user
• Deleting a notification setting for a user

You can store documents in Control Center (up to 15 MB each, 50 GB total storage per enterprise ID) for Lumen and your organization to access. You can store four types of documents: General and Services are retained for six months), Colocation and Security are retained for two years. You can also download reports you request, such as badge holder reports and access log reports for your colocation service as well as a list of services on an enterprise ID (with related services included).
 

• Viewing a list of documents
• Downloading a document
  
• Uploading a document
• Editing a document
• Deleting a document
  

As a Control Center system administrator, you can manage Radius users for your organization. Radius users have access to manage Lumen^® Secure Access Mobility and Lumen^® Managed Network Services CLI (command-line interface).

• Viewing a list of Radius users
• Adding a Radius user
• Editing a Radius user
• Deleting a Radius user
  

• Using My Downloads and My Uploads (Wholesale customers)
  
  
• Managing Voice Complete features—use the Voice Feature Management portal to activate, deactivate, and manage Voice Complete features on your users’ phone numbers
  
  
• Secure Access—view the circuits and pre-shared passwords for Secure Access Site and Secure Access Mobility products, view portal credentials for the DDoS Mitigation Reporting portal, and access you SNMP credentials for Flow-Based Monitoring:
  
  
  • Accessing the DDoS Mitigation and Reporting portal (from Control Center)
    
  • Accessing your DDoS Mitigation and Reporting portal credentials
  • Accessing your SNMP credentials for Flow-Based Monitoring
     
• Business Line Features—manage features for business line phone numbers associated with your account