Control Center support: Admin tab
With Lumen® Control Center, you can manage your organization's users, permissions, and accounts. Create users, assign permissions and accounts, manage two‑factor authentication, etc. You can even create additional system administrators to help you manage things.
Not a Control Center system administrator? Learn how to find your system administrator to get what you need.
Users and permissions
As a Control Center system administrator, you can manage users for your organization and the accounts and permissions they have access to. Two-factor authentication is required for all users and adds a second layer of protection for Control Center user profiles.
- Creating a new user
- Creating a system administrator
- Changing Control Center administrators
- Changing user permissions
- Changing the two-factor authentication method for a user
- Re-enrolling two-factor authentication for a user
- Viewing profile information for a Control Center user
- Updating profile information for a Control Center user
- Resetting the password for a Control Center user
- Deactivating or reactivating a Control Center user
- Deleting a Control Center user
- Viewing a list of Control Center users
- Downloading a list of users on an enterprise ID
Accounts and enterprise IDs
As a system administrator, you can also manage the accounts on your enterprise ID and which users at your organization can access and manage those accounts. You can also work with your Lumen representative to manage which accounts appear on which enterprise ID, consolidate enterprise IDs, or split accounts off onto an new enterprise ID:
Notification settings
As a Control Center system administrator, you can create and manage notification settings for Control Center users in your organization and even create email notifications for people who don't have access to Control Center:
Documents
You can store documents in Control Center (up to 15 MB each, 50 GB total storage per enterprise ID) for Lumen and your organization to access. You can store four types of documents: General and Services are retained for six months, Colocation and Security are retained for two years. You can also download reports you request, such as badge holder reports and access log reports for your colocation service as well as a list of services on an enterprise ID (with related services included).
Secure Access Administration
Control Center stores the mobility user, circuits, and associated passwords for remote users and sites on a Lumen® Secure Access service.
Radius users
As a Control Center system administrator, you can manage Radius users for your organization. Radius users have access to manage Lumen® Secure Access Mobility and Lumen® Managed Network Services CLI (command-line interface).
Other system administrator tasks
- Using My Downloads and My Uploads (Wholesale customers)
- Secure Access—view the circuits and pre‑shared passwords for Secure Access Site and Secure Access Mobility products, view portal credentials for the DDoS Mitigation and Reporting portal, and access your SNMP credentials for Flow‑Based Monitoring:
