Voice Complete support
Lumen® Voice Complete® is a comprehensive, global solution offered in all 50 states enabling you to use SIP‑based services to maximize performance, enhance reliability, and simplify management without having to replace TDM technology.
Use Control Center to manage Voice Complete service. From managing phone numbers, adding feature packs, and directory information to accessing reports for your service, everything you need is in Control Center.
Managing Voice Complete
Porting phone numbers to Lumen? Download the letter of authorization template to get started.
Voice Complete change requests
- Creating a change request for Voice Complete
- Adding a phone number to your Voice Complete service
- Porting a phone number to your Voice Complete service
- Changing the calling name for a Voice Complete phone number
- Adding or changing the directory listing for a Voice Complete phone number
- Adding the Mobility Feature Pack to a Voice Complete phone number
- Removing the Mobility Feature Pack from a Voice Complete phone number
- Adding encryption to a Voice Complete service
- Removing encryption from a Voice Complete service
- Viewing the status of a change request
- Updating information in a change request
- Closing a change request
Voice Complete reports
- Downloading a Voice Complete coverage report
- Viewing a busy‑hour report for Voice Complete
- Viewing call‑detail records for Voice Complete
- Viewing a call success rate report for Voice Complete
- Viewing a number‑inventory report for Voice Complete
- Viewing a trunk‑group utilization report for Voice Complete
- Viewing a CCP pool utilization report for Voice Complete
- Viewing CCP pool threshold metrics for Voice Complete
Voice Complete calling features
Use the Voice Complete Feature Manager (within Control Center) to manage calling features for Voice Complete phone numbers.
Managing phone numbers for others (administrators)
- Viewing the Voice Complete phone numbers assigned to a group
- Assigning a Voice Complete phone number to a user
- Managing calling features for a Voice Complete phone number
- Forwarding calls for multiple Voice Complete phone numbers
- Viewing a Voice Complete phone number profile
- Updating a Voice Complete phone number profile
Voice Feature Management portal
The Voice Feature Management portal is the legacy experience for managing calling features for Voice Complete phone numbers.
Voice Complete APIs
Access APIs to manage Voice Complete service using Developer Center. Change subscriber information, service address, and E911 address for Voice Complete telephone numbers; change route plans for groups of Voice Complete telephone numbers; check portability and service coverage, and more.
Porting holidays
Lumen is closed for the following holidays:
- Memorial Day: May 26, 2025
- Independence Day: Jul. 4, 2025
- Labor Day: Sept. 1, 2025
- Thanksgiving Day: Nov. 27, 2025
- Day after Thanksgiving: Nov. 28, 2025
- Christmas Eve: Dec. 24, 2025
- Christmas Day: Dec. 25, 2025
- New Year's Day: Jan. 1, 2026
- Martin Luther King Jr. Day: Jan. 19, 2026
- Lumen Wellness Day: March 13, 2026
Questions? Call 866-697-5881, option 3, then 1 (6:00 am–6:00 pm MT)
