Ethernet On‑Demand support
Lumen® Ethernet On‑Demand is part of the Lumen Network‑as‑a‑Service (NaaS) portfolio, which allows you to provision real‑time, layer‑2 network connections between one of your locations (an Ethernet endpoint device) and partner interconnects, including cloud providers such as Amazon, Google, Microsoft, and Oracle, after signing up for NaaS. You can also create virtual cross connects to Digital Realty and Equinix to access additional cloud service providers such as Alibaba, Salesforce, Webex, Five9, IBM Cloud 2.0, and more. Connections are billed hourly or monthly and require no long‑term contracts.
Managing Ethernet On‑Demand
Add connections using Control Center. Follow these configuration guidelines for On‑Demand services to prepare your equipment for adding a connection and to configure VLAN and IP services once your connection is ready.
Managing connections
Your location
Azure
- Adding a connection from your location to Azure
- Adding a connection from your location to Azure Gov
- Adding a connection between Azure and Azure Gov
- Adding a connection between two Azure locations
- Adding a connection between two Azure Gov locations
For connections to Microsoft Azure, your equipment must support 802.1ad (Q‑in‑Q). Before creating a connection, we recommend configuring your router for Q‑in‑Q.
Equinix
- Adding a connection from your location
- Adding a connection with AWS
- Adding a connection with Digital Realty
- Adding a connection with Google
- Adding a connection with Oracle
Use Equinix to connect to cloud service providers such as Alibaba, Salesforce, Webex, Five9, IBM Cloud 2.0, and more.
Oracle
- Adding a connection from your location to Oracle
- Adding a connection from your location to Oracle Gov
- Adding a connection between Oracle and AWS
- Adding a connection between Oracle and Equinix
- Adding a connection between Oracle and Google
- Adding a connection between two Oracle locations
- Adding a connection between two Oracle Gov locations
Classes of service for Ethernet On-Demand
Higher classes of service offer higher availability SLAs and allow you to increase traffic prioritization for your Ethernet Virtual Circuit (EVC):
- Basic (best effort): The service may be oversubscribed on the Lumen network.
- Enhanced (mid class): Enhanced EVCs (ethernet virtual circuits) can still be oversubscribed like Basic class of service EVCs; however, traffic is marked with an internal class of service marking which will prioritize your traffic over best‑effort traffic during times of congestion. For EVCs with this class of service, bandwidth is not reserved on the Lumen network and traffic will not take priority over real‑time traffic in the network.
- Dedicated (real time): The quality of service offering with highest priority on the Lumen network. In addition, Lumen reserves the bandwidth for this EVC across the network on each ring that the EVC touches. Once it is dedicated to you, that bandwidth (and the corresponding CE‑VLANs) sits in reserve regardless of how much bandwidth you use.
Ethernet On‑Demand APIs
Leverage Ethernet On‑Demand APIs from Lumen Technologies to create and manage Ethernet Virtual Connections (EVCs) between locations, cloud providers, and data centers.
Getting support for Ethernet On‑Demand
- For issues with Ethernet On-Demand, use the chat in the lower-right corner (within Control Center).
- For issues with active connections, open a repair ticket in Control Center.
