Lumen help
Ethernet On‑Demand support
With Lumen® Ethernet On‑Demand connections, you can provision real‑time, layer‑2 network connections between one of your locations (an Ethernet endpoint device) and partner interconnects, including cloud providers such as Amazon, Google, Microsoft, and Oracle. You can also create virtual cross connects to Equinix so you can access additional cloud service providers such as Alibaba, Salesforce, Webex, Five9, IBM Cloud 2.0, and more. Connections are billed hourly or monthly and require no long‑term contracts.
Managing Ethernet On‑Demand
Create and manage connections using NaaS Manager (available within Control Center):
Managing connections
Connections to your locations
- Adding a connection between two of your locations
- Adding a connection from your location to AWS Hosted Connections
- Adding a connection from your location to Microsoft Azure
- Adding a connection from your location to Microsoft Azure Gov
- Adding a connection from your location to Equinix Fabric
- Adding a connection from your location to Google
- Adding a connection from your location to Oracle
- Adding a connection from your location to Oracle Gov
Connections to AWS
- Adding a connection from your location to AWS Hosted Connections
- Adding a connection between AWS Hosted Connections and Equinix Fabric
- Adding a connection between AWS Hosted Connections and Google
- Adding a connection between AWS Hosted Connections and Oracle
- Adding a connection between two AWS Hosted Connections
Connections to Azure
- Adding a connection from your location to Microsoft Azure
- Adding a connection from your location to Microsoft Azure Gov
- Adding a connection between Microsoft Azure and Microsoft Azure Gov
- Adding a connection between two Microsoft Azure locations
- Adding a connection between two Microsoft Azure Gov locations
For connections to Microsoft Azure, your equipment must support 802.1ad (Q‑in‑Q). Before creating a connection, we recommend configuring your router for Q‑in‑Q.
Connections to Equinix Fabric
- Adding a connection from your location to Equinix Fabric
- Adding a connection between Equinix Fabric and AWS Hosted Connections
- Adding a connection between Equinix Fabric and Google
- Adding a connection between Equinix Fabric and Oracle
Use Equinix Fabric to connect to cloud service providers such as Alibaba, Salesforce, Webex, Five9, IBM Cloud 2.0, and more.
Connections to Oracle
- Adding a connection from your location to Oracle
- Adding a connection from your location to Oracle Gov
- Adding a connection between Oracle and AWS Hosted Connections
- Adding a connection between Oracle and Equinix Fabric
- Adding a connection between Oracle and Google
- Adding a connection between two Oracle locations
- Adding a connection between two Oracle Gov locations
Classes of service for Ethernet On-Demand
Higher classes of service offer higher availability SLAs and allow you to increase traffic prioritization for your EVC:
- Basic (best effort): The service may be oversubscribed on the Lumen network.
- Enhanced (mid class): Enhanced EVCs (ethernet virtual circuits) can still be oversubscribed like Basic class of service EVCs; however, traffic is marked with an internal class of service marking which will prioritize your traffic over best-effort traffic during times of congestion. For EVCs with this class of service, bandwidth is not reserved on the Lumen network and traffic will not take priority over real-time traffic in the network.
- Dedicated (real time): The quality of service offering with highest priority on the Lumen network. In addition, Lumen reserves the bandwidth for this EVC across the network on each ring that the EVC touches. Once it is dedicated to you, that bandwidth (and the corresponding CE-VLANs) sits in reserve regardless of how much bandwidth you use.
Ethernet On‑Demand support
- For issues creating a connection, open a portal support ticket in Control Center.
- For issues with active connections, open a repair ticket in Control Center.
- Topics covered on this page:
