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Lumen® Edge Bare Metal support: Overview
As modern workloads requiring high bandwidth and low latency become more distributed across your environment for real-time data processing and storage, they increasingly need to be managed for optimal efficiency, security, and performance. Enter Lumen Edge Bare Metal, the next evolution in cloud computing with dedicated, on-demand and pay-as-you-go server hardware hosted in distributed locations, so you can deploy next-gen apps closer to the action.
Lumen Edge Bare Metal provides low-latency on-demand bare metal servers over the Edge platform.
Lumen is rapidly adding Edge Bare Metal locations across the globe to provide performance and speed for your latency sensitive, data-intensive applications.
Lumen is rapidly adding Edge Bare Metal locations across the globe to provide performance and speed for your latency sensitive, data-intensive applications.
Managing Edge Bare Metal
Use the Lumen Edge Services portal to manage your Edge Bare Metal service. Learn how to sign in to Edge Services portal.
Manage Edge Bare Metal invoices using Control Center.
Bare metal data destruction process
All local server storage is encrypted on bare metal hardware. When you release a system, it is powered off and a cryptographic erase is completed on all of the physical storage (SSD, NVMe). When the cryptographic erase is triggered a new key is generated, thus none of the data is recoverable—even by exotic forensic techniques. Finally, the server hardware controller is factory reset and the system hardware is reconfigured before being put back into service.
Edge Bare Metal APIs
Lumen Edge Bare Metal Beta APIs are now available to all Edge Bare Metal customers using the Lumen API Marketplace under the Edge Services catalog. The Edge Services APIs allow you to directly call APIs from your own application instead of having to sign in to a Lumen system or front-end application to get information or complete actions. This enables a more efficient process for provisioning compute instances, monitoring logs, viewing statistics, and managing workloads.
Lumen will be adding additional APIs to the Bare Metal API catalog in future releases to provide robust API functionality.
Edge Bare Metal support
Lumen offers multiple ways for you to get support for Edge services. Our Edge Customer Care team is available and ready to assist 24/7 by phone at the regional toll-free numbers below.
Lumen provides the following support:
- 24/7 support: online (knowledge base), chat, email/ticket, or phone
- 24/7 health monitoring and incident resolution of the Lumen Edge platform systems (e.g., physical servers, orchestration systems, virtualization management systems, data center hosting services, network architecture, and storage systems).
- Public Internet connectivity latency/interruption within the Lumen Edge platform (e.g., between servers).
- Determine that your server is ON/active and is reachable
Note: When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. Need help finding the billing account number? You can find your BAN in two ways:
- on your paperless invoice
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from Edge Services portal, click Support, then click Billing. You are directed to Control Center. Click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- on your paper invoice
Knowledge base
For quick access to our knowledge base for this product, bookmark this page. You can also access this content from the Edge Services portal: in the upper-right corner of the portal, click Support, then click Knowledge Base.
Support by chat
You can reach our Lumen Edge Customer Care specialist using click to chat 24/7/365 within the Lumen Edge Services portal. In the bottom-right corner of the portal, click Chat with an Expert. Be sure to have the following information ready for our specialist:
- contact information: name, email, and phone number
- description of your issue
- attach any error logs or other pertinent data captured to help us troubleshoot your issue
- billing account number for the service you need help with
When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. You can find your BAN in two ways:
- on your paperless invoice
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from Edge Services portal, click Support, then click Billing. You are directed to Control Center. Click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- on your paper invoice
System requirements for chat:
- supported operating systems: Windows XP, Vista, 7, 8, 8.1, 10, Mac OS X 10.8 and newer
- supported browsers: Chrome 31 and newer, Mozilla Firefox 29 and newer, Internet Explorer 7 and newer, Safari 6 and newer, Opera 12 and newer
Note: Chat is not supported in Chrome incognito mode and is only available in English.
Support by email
Email the Lumen Edge Support team: EdgeServicesIncident@lumen.com and provide as much of the following information as possible. This creates a ticket for our customer care specialists to work.
- contact information: name, email, phone number
- description of the issue
- attach any error logs or other pertinent data captured to help us resolve your issue
- billing account number for the service you need help with
When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. You can find your BAN in two ways:
- on your paperless invoice
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from Edge Services portal, click Support, then click Billing. You are directed to Control Center. Click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- on your paper invoice
Support by phone
You can reach our Lumen Edge Customer Care specialists by phone 24/7/365 using the following numbers:
- US: 800-536-3273
- UK: 08005288798
Our team will need the following information from you:
- contact information: name, email, and phone number
- description of issue
- billing account number for the service you need help with
When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. You can find your BAN in two ways:
- on your paperless invoice
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from Edge Services portal, click Support, then click Billing. You are directed to Control Center. Click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- on your paper invoice
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