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Lumen® Edge Bare Metal support: Overview

As modern workloads requiring high bandwidth and low latency become more distributed across your environment for real-time data processing and storage, they increasingly need to be managed for optimal efficiency, security, and performance. Enter Lumen Edge Bare Metal, the next evolution in cloud computing with dedicated, on-demand and pay-as-you-go server hardware hosted in distributed locations, so you can deploy next-gen apps closer to the action.

Availability

Edge Bare Metal provides low-latency, on-demand bare metal servers over the Edge platform.

View availability

Managing Edge Bare Metal

Use the Lumen® Edge Service Manager (accessed from Control Center) to manage your Edge Bare Metal service.

Edge Bare Metal support

You can reach a Lumen Edge Customer Care specialist to:

 

  • get 24/7 support of health monitoring and incident resolution for Lumen Edge platform systems (e.g., physical servers, orchestration systems, virtualization management systems, data center hosting services, network architecture, and storage systems)
  • get public internet connectivity latency/interruption support for Lumen Edge platform systems (e.g., between servers)
  • get monitoring to ensure your server is active and reachable

Support by chat

For chat support, click Chat with an Expert in the bottom-right corner of the Edge Service Manager. Chat is not supported in Chrome incognito mode and is only available in English.

Support by email

For email support, contact us at: EdgeServicesIncident@lumen.com

Support by phone

For phone support, call us at:

  • US: 800-536-3273
  • UK: 08005288798
     

Note: When contacting support, be sure to have the following information ready for us:
 

  • contact information: name, email, and phone number
  • description of your issue
  • any error logs or other pertinent data captured to help us troubleshoot your issue
  • billing account number (BAN) for the service you need help with (available on your paperless or paper invoice)