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As modern workloads requiring high bandwidth and low latency become more distributed across your environment for real-time data processing and storage, they increasingly need to be managed for optimal efficiency, security, and performance. Enter Lumen Edge Bare Metal, the next evolution in cloud computing with dedicated, on-demand and pay-as-you-go server hardware hosted in distributed locations, so you can deploy next-gen apps closer to the action.
Lumen Edge Bare Metal provides low-latency on-demand bare metal servers over the Edge platform.
Lumen is rapidly adding Edge Bare Metal locations across the globe to provide performance and speed for your latency sensitive, data-intensive applications.
Lumen is rapidly adding Edge Bare Metal locations across the globe to provide performance and speed for your latency sensitive, data-intensive applications.
Use the Lumen Edge Services portal to manage your Edge Bare Metal service. Learn how to sign in to Edge Services portal.
Manage Edge Bare Metal invoices using Control Center.
All local server storage is encrypted on bare metal hardware. When you release a system, it is powered off and a cryptographic erase is completed on all of the physical storage (SSD, NVMe). When the cryptographic erase is triggered a new key is generated, thus none of the data is recoverable—even by exotic forensic techniques. Finally, the server hardware controller is factory reset and the system hardware is reconfigured before being put back into service.
Lumen Edge Bare Metal Beta APIs are now available to all Edge Bare Metal customers using the Lumen API Marketplace under the Edge Services catalog. The Edge Services APIs allow you to directly call APIs from your own application instead of having to sign in to a Lumen system or front-end application to get information or complete actions. This enables a more efficient process for provisioning compute instances, monitoring logs, viewing statistics, and managing workloads.
Lumen will be adding additional APIs to the Bare Metal API catalog in future releases to provide robust API functionality.
Lumen offers multiple ways for you to get support for Edge services. Our Edge Customer Care team is available and ready to assist 24/7 by phone at the regional toll-free numbers below.
Lumen provides the following support:
Note: When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. Need help finding the billing account number? You can find your BAN in two ways:
For quick access to our knowledge base for this product, bookmark this page. You can also access this content from the Edge Services portal: in the upper-right corner of the portal, click Support, then click Knowledge Base.
You can reach our Lumen Edge Customer Care specialist using click to chat 24/7/365 within the Lumen Edge Services portal. In the bottom-right corner of the portal, click Chat with an Expert. Be sure to have the following information ready for our specialist:
When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. You can find your BAN in two ways:
System requirements for chat:
Note: Chat is not supported in Chrome incognito mode and is only available in English.
Email the Lumen Edge Support team: EdgeServicesIncident@lumen.com and provide as much of the following information as possible. This creates a ticket for our customer care specialists to work.
When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. You can find your BAN in two ways:
You can reach our Lumen Edge Customer Care specialists by phone 24/7/365 using the following numbers:
Our team will need the following information from you:
When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. You can find your BAN in two ways: