Lumen help
VoIP Enhanced Local and Local Inbound support
Using Control Center, you can manage Lumen® VoIP Enhanced Local (ELS) and Lumen® Local Inbound (LI) services.
Managing VoIP Enhanced Local and Local Inbound service
To learn how to order and manage VoIP Enhanced Local and Local Inbound services, learn how to port phone numbers to Lumen, and download the porting and ordering guide.
Porting phone numbers to Lumen? Download the letter of authorization template to get started.
VoIP Enhanced Local (ELS)
- Reserving a phone number for VoIP Enhanced Local (ELS)
- Creating an install order for VoIP Enhanced Local (ELS)
- Porting a phone number to VoIP Enhanced Local (ELS)
- Making changes to a VoIP Enhanced Local (ELS) phone number
- Disconnecting a phone number from VoIP Enhanced Local (ELS)
- Viewing the status of an order for ELS or LI
- Downloading a wholesale voice report
Local Inbound (LI)
- Reserving a phone number for Local Inbound (LI)
- Creating an install order for Local Inbound (LI)
- Porting a phone number to Local Inbound (LI)
- Making changes to a Local Inbound (LI) phone number
- Disconnecting a phone number from Local Inbound (LI)
- Viewing the status of an order for ELS or LI
- Downloading a wholesale voice report
Porting holidays
Lumen is closed for the following holidays:
- Memorial Day: May 27, 2024
- Independence Day: Jul. 4, 2024
- Labor Day: Sept. 2, 2024
- Thanksgiving Day: Nov. 28, 2024
- Day after Thanksgiving: Nov. 29, 2024
- Christmas Eve: Dec. 24, 2024
- Christmas Day: Dec. 25, 2024
- New Year's Day: Jan. 1, 2025
- Martin Luther King Jr. Day: Jan. 20, 2025
Questions? Call 866-697-5881, option 3, then 1 (6:00 am–6:00 pm MT)
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