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Lumen® VoIP Enhanced Local and Lumen® Local Inbound support: Overview
Using Control Center, you can manage VoIP Enhanced Local (ELS) and Local Inbound (LI) services.
Managing VoIP Enhanced Local and Local Inbound service
To learn how to order and manage VoIP Enhanced Local and Local Inbound services, download the porting and ordering guide; learn how to port phone numbers to Lumen.
Manage VoIP Enhanced Local (ELS)
- Reserving a phone number for VoIP Enhanced Local (ELS)
- Creating an install order for VoIP Enhanced Local (ELS)
- Porting a phone number to VoIP Enhanced Local (ELS)
- Disconnecting a phone number from VoIP Enhanced Local (ELS)
- Viewing the status of an order for ELS or LI
- Downloading a wholesale voice report
Manage local number portability (LNP) tickets
Porting holidays
Lumen is closed for the following holidays:
- Christmas Day: Dec. 25, 2023
- Christmas Eve (observed): Dec. 26, 2023
- New Year's Day: Jan. 1, 2024
- Martin Luther King Jr. Day: Jan. 15, 2024
- Memorial Day: May 27, 2024
- Independence Day: Jul. 4, 2024
- Labor Day: Sept. 2, 2024
- Thanksgiving Day: Nov. 28, 2024
- Day after Thanksgiving: Nov. 29, 2024
Questions? Call 866-697-5881, option 3, then 1 (6:00 am–6:00 pm MT)
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