Lumen help

VoIP Enhanced Local and Local Inbound support

Using Control Center, you can manage Lumen^® VoIP Enhanced Local (ELS) and Lumen^® Local Inbound (LI) services. VoIP Enhanced Local service includes inbound and outbound calling and enhanced 911 (E911); supports inbound and outbound traffic for two‑way calling, with directory listing, directory assistance, caller ID, CNAM customer name database, and line information database (LIDB). Local Inbound is a geo‑independent VoIP solution and supports one‑way, inbound traffic only, with no supported features, though it can be set up with an outbound trunk to support outbound calls.

VoIP Enhanced Local (ELS)

Local Inbound (LI)

LNP tickets

ELS/LI support

Porting holidays

Recent fixes and minor enhancements

ELS and LI APIs

Managing VoIP Enhanced Local and Local Inbound service

Porting phone numbers to Lumen? Download the letter of authorization template to get started.

VoIP Enhanced Local (ELS)

Local Inbound (LI)

Local number portability (LNP) tickets

ELS and LI reports

May 2025

Bulk Change Order Functionality (UI only)
Allow same day CRD for Bulk Change Order (UI only)
Supp | ServiceAddress and e911Address details are swapping before doing supp on these addresses (API only)
BSD is not getting populated on some LI orders (API only)
E911 and Service Address values swapped on TN Details Page (UI only)
FOC notifications not triggering (API only)
PON Complete notification (API only)
Move to Intrado v2 service for MSAG validations on ELS orders (UI and API)
Resolved rate center validation issues with Intrado (UI and API)
Pull pone numbers in Reserved status first before picking up vacant phone numbers (UI and API)
Earliest CRD and Latest CRD should be in T&Z format (API only)

April 2025

Allow current date for LOA in LNP order. You can use the current date and any past date up to 180 days (UI and API)
Activate TN errors with some rate centers (UI and API)
Missing PON update (UI and API)
System not accepting street number with alphanumeric and special characters. (API only; UI coming soon)
Street Suffix validation on service address v3 call. Only allowed characters for Street Suffix are Aa‑Zz (API only)
Address v3 API is returning error on valid address (API only)

March 2025

Updated page titles to ELS & LI Management (UI only)
Added a button to easily access LNP tickets (UI only)

February 2025

Resolved directory listing provisioning failures because of the business name issue on some of the orders (UI and API)
Enable edit and resubmit options for all orders which are in Rejected status due to order validation errors (UI and API)
New v3 versions of List Customer Inventory Telephone number and Validate an Address (API only)
Pulling pending orders on reservation (API only)

January 2025

Enhance messaging for Voice API when rate center is not valid or not open (UI & API)
JEOP warning codes are returned and displayed (UI & API)
Add RC validation in service address V2 call (API only)
Created enhance reservation API to return pending orders (API only)
Issue with the subscriberName while performing supp (UI & API)
TN reservation order status is not getting updated if a PON is converted into a back order (UI & API)

Updated LOA template (UI only)
Street number should be limited to 10 characters (UI & API)
Warning message on selecting TN reservation link in Control Center (UI only)
Back order notification (UI only)

November 2024

Added new notifications for disconnect and change order (UI only)
Fixed address change on multiple TN change order (UI only)
Fixed street suffix to allow five characters when using copy/paste (UI only)
Fixed CSN, CTI, and Additional details fields are disable after adding the TN through Add TNs button (UI only)
Fixed Unable to submit ADDTN (LNP) supp while selecting Add TNs or Add another row button (UI only)
Occasional stuck activity issue on the provisioning task (UI & API)
Service availability call is failing on some orders (UI & API)
Enable address change on LI order (using bulk load spreadsheet) (UI & API)
Bulk template changes to merge TN entry into one cell input on spreadsheet) (UI only)

October 2024

Updated search order functionality to include historical orders (UI only)
Added disconnect report for ELS and LI phone numbers (UI only)
API List active telephone numbers v2 (phone number report query by specific phone number) (API only)

September 2024

LNP status reporting moved to new experience (UI only)

August 2024

Enabled address change on LI order (change functionality) (UI only)
Fixed issue with end‑user name not populating in the CSR download file (UI only)
Time picker for change order (UI only)
Unable to download reservation order data in case of multiple PONs (UI only)

July 2024

Address details are not persisted on a LI order (UI and API)
Change verbiage on UI for pending order error (UI only)
TN reservation status not getting updated in backorder (UI and API)
Incorrect PSID is being picked on a change CSN (UI and API)
ELS Voice API is expecting to send address on e911 Standard to CP911 change (UI and API)
Voice UI is showing incorrect address details (UI only)
LNP>49 | Internal Port Install | Internal Port Jeop Notification by PON (UI and API)
New webhook for cancel notification (API only)
Auto and trigger port issue with parent PON (UI and API)
Nomadic911 | Change | Workflow issue while changing STANDARD to CP911(customer_provided) (UI and API)
Voice API is expecting to send address on e911 Standard to CP911(customer_provided) change (UI and API)
Cancel notification for cancelled orders (API only)

June 2024

Occasional errors on our internal registry task (NUMS Errors) (UI and API)
Accept secondary location in service address API (UI and API)
ELS/LI portability check and CSR request functionality moved from legacy portal experience to new mircroapp. Work in progress for remaining reports (UI only)
Send a notification on trigger port error (API only)
UI is displaying incorrect address details (UI only)

Changes before June 2024

Auto and trigger port issue with parent PON (UI and API)
Cancel order cleanup in production (UI and API)
3FLOW | Supp | Error when performing supp (UI and API)
Submit notification missing on disconnect orders (UI and API)
Enable edit and resubmit feature for all orders in Rejected status because of order validation errors (API fixed, UI still needs to be fixed)
SUPP 3 defect fixed on LNP (UI and API)
New Functionality ‑ Bulk change ordering functionality (UI and API)
Change order defect fixes allowing changes to CNAM and CSN (UI and API)
FOC notification on CRD update for internal ports only (UI and API)
Add phone number on a supp order (UI and API)
BTN and CRD validation relaxed (UI and API)
LNP comments allowed (UI and API)
New Functionality: self-service disconnect orders (UI and API)
Disconnects and PON grouping (UI and API)
Child PON: port concurrency (UI and API)
Cancel PON: port cancel (UI and API)
Jeopardy notification for internal ports (UI and API)
Native TN: PON grouping (UI and API)
Porting vendor delay – scheduler fix with continued monitoring (UI and API)
Script to force complete cancel orders (UI and API)
Cancel complete issue (UI and API)
CTI change did not work in production (UI and API)
CSN change did not work in production (UI and API)
FOC date is not propagated to 3Flow from SLNP (UI and API)
B2B service timeout issue which is causing orders to be in Created status and not In Progress (UI and API)
Time and date picker: able to select time along with date on a scheduled change order (UI only)
Users are not able to search for an order older than 60 days (UI only)
Suggested addresses UI should display multiple suggestions if applicable (UI only)
Fix to stop sending duplicate JEOP emails (UI and API)
This impacted our customer notification system
Reopened order stuck defect as multiple orders are stuck in created status (UI and API)
Search specific TN (UI only)
Toll Free has moved to a dedicated database, a complete regression (4/6–4/7) and both the ELS/LI and Toll Free databases are stable
Supp after jeopardy is not working (UI and API)
Update CRD on Internal port (with/without jeopardy resolution) is not working (UI and API)
Add customer number validation for a CSN change (UI and API)
Internal port stuck issue (UI and API)
Some of the FOC notifications are not getting triggered (UI and API)
Bulk change ordering functionality (UI and API)
Error while retrieving customer number details on a Supp order (UI and API)

ELS and LI APIs

Access APIs to manage VoIP Enhanced Local and Local Inbound service using Developer Center. Reserve phone numbers; create orders to install, change, or disconnect phone numbers; and more.

Porting holidays

Lumen is closed for the following holidays:

Independence Day: July 4, 2025
Labor Day: September 1, 2025
Thanksgiving Day: November 27, 2025
Day after Thanksgiving: November 28, 2025
Christmas Eve: December 24, 2025
Christmas Day: December 25, 2025
New Year's Day: Januaury 1, 2026
Martin Luther King Jr. Day: January 19, 2026
Lumen Wellness Day: March 13, 2026
Memorial Day: May 25, 2026

Questions? Call 866-697-5881, option 3, then 1 (6:00 am–6:00 pm MT)

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General portal training	To request general portal training, create a portal support ticket.
Product‑specific training for ELS and LI	To request training for VoIP Enhanced Local (ELS) and Local Inbound (LI), contact your Lumen representative.

Downloading call detail records (CDRs), phonebooks, and additional voice reports	Access these reports in Control Center: click Monitoring, click Voice Reports, then click Voice Reports and CDRs. Learn more about downloading a wholesale voice report
Locating a missing CDR	Contact your Lumen representative
Missing or incorrect data in a report	Create a billing request (in Control Center)
Service availability check	Checking whether you can port a phone number to VoIP Enhanced Local (ELS) Checking whether you can port a phone number to Local Inbound (LI)
Customer service record (CSR) request	Requesting a customer service record for a phone number

Reserving a phone number	Reserving a phone number for VoIP Enhanced Local (ELS) Reserving a phone number for Local Inbound (LI)
Placing an install order	Creating an install order for VoIP Enhanced Local (ELS) Creating an install order for Local Inbound (LI)
Placing an LNP order	Porting a phone number to VoIP Enhanced Local (ELS) Porting a phone number to Local Inbound (LI)
Placing a disconnect order	Disconnecting a phone number from VoIP Enhanced Local (ELS) Disconnecting a phone number from Local Inbound (LI)
Placing a change order	Making changes to a VoIP Enhanced Local (ELS) phone number Making changes to a Local Inbound (LI) phone number
Checking the status of an order	Viewing the status of an order for ELS or LI
Resolving an error or jeopardy	Help content coming soon

	Portal Support team	LNP team
Service availability check
Phone number reservation
Install order
LNP pre‑orders
LNP post‑orders
Trigger a port
Questions about a jeopardy
Change order
Disconnect order
View status of an order
Reports (CSR requests, LNP status reports)

Level	Portal Support team	LNP team
1	877-453-8353, option 5 6:00am–6:00pm MT	866-697-5881, option 3, then 1 6:00am–6:00pm MT After hours technician on duty: 720-888-6562
2	Lead after hours support (outage support)	Manager on duty 800-861-0262, option 1, then 2
3+	View escalation matrix

VoIP Enhanced Local and Local Inbound support