Control Center support: General topics

Control Center helps you more efficiently manage your Lumen services. Most of the topics for how to use Control Center are covered on the overview page for the tab where you complete that task: Admin, Services, Monitoring, Billing, Support, and Shop.

The topics below are accomplished from the homepage, from the icons and menus in the upper-right corner, or from the Control Center login page.

As a Control Center user, you can create and manage your personal notifications for billing, repair tickets, and scheduled maintenance:

• Viewing your alerts and notifications
  
• Viewing a list of your notification settings
• Creating a notification setting
• Editing a notification setting
• Deleting a notification setting

• Choosing a Control Center username or password
  
• Signing in to Control Center for the first time
• Setting up two-factor authentication
• Signing in to Control Center
  
• Retrieving your username or password
• Troubleshooting login problems

• Updating your Control Center profile
• Changing your Control Center password
• Adding two-factor authentication to your user profile
• Re-enrolling two-factor authentication for your user profile
  
• Customizing your Control Center homepage
• Changing your time zone preference
• Setting a custom name for an enterprise ID
• Switching between enterprise IDs
  
• Setting a default enterprise ID for your user profile
• Finding your Control Center system administrator

• Exploring the Control Center homepage
• Control Center release notes
  
• Updating your web browser
  
• Clearing your browser cache, cookies, and history
• Viewing the status of an order without signing in
• Viewing the status of a ticket without signing in
  
• Using Control Center on a mobile device