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Lumen help

Control Center support:
Monitoring tab topics

Lumen® Control Center offers a range of reporting tools for you to check the performance of your services—such as Network Visibility and Lumen Defender℠. Options include network performance and usage to make it easier to manage your service. Control Center also offers billing reports (using Bill Analyst) to help you monitor your Lumen invoices.

Lumen Defender (showing Reporting tab) Lumen Defender℠

Network reports

Network Visibility

Use Network Visibility to monitor or review performance of your Lumen VPN, Internet, DIA, Ethernet, Wavelength, and Private Line services. To quickly find a location or service, start typing it in the search field.

  • Identify problem locations or services quickly, then view details of its service utilization or performance.
  • View service utilization or performance data at a glance using Map View or List View.
  • Set threshold alerts for utilization and performance metrics to be notified if your services exceed the threshold.
  • View open repair tickets and scheduled maintenance information by location and by service.
  • View trend analysis of utilization patterns to plan for circuit upgrades, configuration changes, and scaling.
     

Exploring the Network Visibility dashboard

Network Visibility (showing Performance KPI) Sample utilization report in Network Visibility

Additional network tools

Topology Viewer

Use Control Center to create requests for new or diverse paths for Lumen® Wavelength and Lumen® Enhanced Wavelength services:

Application Performance Management (APM)

Self‑manage and edit your APM probe configurable settings by site.
Learn more Application Performance Management

Performance Assurance (PA)

Optional enhanced reporting and end‑to‑end SLA guarantees provided using Smart Demarcation for Lumen® Virtual Private LAN services.

Legacy network‑performance tools

  • Network SLA—see how the Lumen network is performing against our service level agreements.

  • Network Performance—get network performance and usage data on your legacy Level 3 Internet and VPN services, including Managed Network Services, current service status, ticketing, and alert data.

Security reports

Lumen Defender℠ Powered by Black Lotus Labs®

Powered by threat intelligence from Black Lotus Labs, Lumen Defender℠ adds a new layer of protection by automatically blocking traffic from known internet‑based threats before they can breach your internal network.
 

Security Solutions Analytics

Get valuable insight into your Lumen Security Solutions with reporting tools for
 

Voice reports

Usage Analyst

Usage Analyst helps you review and evaluate telecom use patterns and trends for voice services across your organization; view standard summary and detail use reports or build custom summary and detail use reports, organize report data to reflect your organization's structure.

Explore Usage Analyst

Voice Complete reports

Use Control Center to monitor your Lumen® Voice Complete® service. From inventory and utilization to call records, you can view and download reports to better manage your service.
 

Trunk utilization reports

Wholesale voice reports

Service reporting for 8XX, ANI, and Card services:

Other voice reports

  • Voice Reports—generate usage, inventory, coverage, and other reports for legacy Level 3 voice products.

  • U3 reports—download a U3 report to help you submit your biannual NRUF report to NANPA.

  • uCommand CDRs—download call detail records, E‑Traffic, Executive Summary, and other voice‑related reports that were previously available in uCommand.