Control Center Monitoring tab

Control Center offers a range of reporting options for you to check the performance of your services. Options include network performance and usage to make it easier to manage your service. Control Center also offers billing reports to help you monitor your Lumen invoices.

Network Visibility (beta release)

Use Network Visibility to monitor or review performance of your Lumen services. To quickly find a location or service, start typing it in the search field.

Identify problem locations or services quickly, then view details of its service utilization or performance.
View service utilization or performance data at a glance using Map View or List View.
Set threshold alerts for utilization and performance metrics to be notified if your services exceed the threshold.
View open repair tickets and scheduled maintenance information by location and by service.
View trend analysis of utilization patterns to plan for circuit upgrades, configuration changes, and scaling.

Topology Viewer

Use Control Center to manage your Lumen^® Wavelength and Enhanced Wavelength services. View your services on the Topology Viewer map and create requests for new paths:

Network maps

You can view an interactive network map to access route and location information:

Viewing Lumen network maps

Voice reports

Creating a trunk-utilization report

Voice Complete reports

Usage Analyst

You can use Usage Analyst to review and evaluate telecom use patterns and trends for voice services across your organization; generate standard or custom summary and detail reports and organize report data to reflect your organization's structure.

Wholesale voice reports

Creating reports for toll-free services (wholesale customers)
Creating reports for 8XX, ANI, and Card services (wholesale customers)
Viewing and downloading call-detail records (CDRs) (wholesale customers)

Additional reporting

Depending on your permissions and which products you've purchased, these reporting tools are available the Monitoring tab:

MyServices—manage your Enhanced Management and/or Dynamic Capacity services with detailed data analytics and tools.
Voice Reports—generate usage, inventory, coverage, and other reports for legacy Level 3 voice products.
- VoIP Enhanced Local Service (ELS)
- Local Inbound (LI)
- Voice Termination
- Toll Free
uCommand CDRs—download call detail records, E-Traffic, Executive Summary, and other voice-related reports that were previously available in uCommand.
Application Performance Management (APM)—self-manage and edit your APM probe configurable settings by site.
Performance Assurance (PA)—get optional enhanced reporting and end-to-end SLA guarantees for Virtual Private LAN Service.
Security Solutions Analytics—get valuable insight into your Lumen Security Solutions with reports for DDoS Mitigation, Adaptive Threat Intelligence (ATI), Adaptive Network Security, Security, and more.
Network SLA—see how the Lumen network is performing against our service level agreements.
Network Performance—get network performance and usage data on your legacy Level 3 Internet and VPN services, including Managed Network Services, current service status, ticketing, and alert data.

Control Center: Monitoring tab