Control Center support: Monitoring tab

Control Center offers a range of reporting options for you to check the performance of your services. Options include network performance and usage to make it easier to manage your service. Control Center also offers billing reports to help you monitor your Lumen invoices.

Use Network Visibility to monitor or review performance of your Lumen network services. To quickly find a location or service, start typing it in the search field.

• Identify problem locations or services quickly, then view details of its service utilization or performance.
• View service utilization or performance data at a glance using Map View or List View.
• Set threshold alerts for utilization and performance metrics to be notified if your services exceed the threshold.
• View open repair tickets and scheduled maintenance information by location and by service.
• View trend analysis of utilization patterns to plan for circuit upgrades, configuration changes, and scaling.

• Exploring the Network Visibility dashboard
• Viewing backbone performance metrics
• Viewing a summary network performance report
• Viewing utilization metrics for a service in Network Visibility
• Viewing performance metrics for a service in Network Visibility

• Creating a threshold alert in Network Visibility
• Editing a threshold alert in Network Visibility
• Deleting a threshold alert in Network Visibility

Use Dynamic Capacity to add capacity on an eligible circuit: real-time, scheduled, or utilization-based updates to bandwidth:
 

• Activating Dynamic Capacity on a service
• Scheduling a one-time or recurring Dynamic Capacity event
• Creating a utilization-based threshold alert with Dynamic Capacity
• Editing a utilization-based threshold alert with Dynamic Capacity
• Deleting a utilization-based threshold alert with Dynamic Capacity

Use Control Center to create requests for new or diverse paths for Lumen^® Wavelength and Enhanced Wavelength services:

• Creating a request to add a new path to a Wavelength service
• Creating a request to add a diverse path to a Wavelength service
• Retrieving a saved path for a Wavelength service
  

You can view an interactive network map to access route and location information:

• Viewing Lumen network maps

• Creating a trunk-utilization report

You can use Control Center to monitor your Lumen^® Voice Complete^® service. From inventory and utilization to call records, you can view and download reports to better manage your service.
 

• Downloading a Voice Complete coverage report
• Viewing a busy-hour report for Voice Complete
• Viewing call-detail records for Voice Complete
  
• Viewing a call success rate report for Voice Complete
  
• Viewing a number-inventory report for Voice Complete
  
• Viewing a trunk-group utilization report for Voice Complete
  
• Viewing a CCP pool utilization report for Voice Complete
• Viewing CCP pool threshold metrics for Voice Complete
  

Using Control Center you can request one-time or recurring local service inventory reports: customer service records, primary interexchange carrier (PIC) reports , or direct inward dialing reports.
 

• Creating a local service inventory report
• Downloading a local service inventory report
• Deleting a recurring local service inventory report
  

You can use Usage Analyst to review and evaluate telecom use patterns and trends for voice services across your organization; view standard summary and detail reports or build custom summary and details reports, organize report data to reflect your organization's structure.

• Downloading a wholesale voice report
  
• Creating reports for toll-free services
  
• Viewing and downloading call-detail records (CDRs)
  
  

Service reporting for 8XX, ANI, and Card services:

• Requesting a wholesale service report
  
• Viewing a wholesale service report
  

Depending on your permissions and which products you've purchased, these reporting tools are available under the Monitoring tab:

• MyServices—manage your Enhanced Management and/or Dynamic Capacity services with detailed data analytics and tools.
  
  
• Voice Reports—generate usage, inventory, coverage, and other reports for legacy Level 3 voice products.
  
  
  • VoIP Enhanced Local Service (ELS)
  • Local Inbound (LI)
  • Voice Termination
  • Toll Free
     
• uCommand CDRs—download call detail records,  E-Traffic, Executive Summary, and other voice-related reports that were previously available in uCommand.
  
  
• Application Performance Management (APM)—self-manage and edit your APM probe configurable settings by site.
  
  
• Performance Assurance (PA)—get optional enhanced reporting and end-to-end SLA guarantees for Virtual Private LAN Service.
  
  
• Security Solutions Analytics—get valuable insight into your Lumen Security Solutions with reporting tools for DDoS Hyper, DDoS Mitigation, Adaptive Threat Intelligence (ATI), Adaptive Network Security, Security, and more.
  
  
  • Learn more about managing your DDoS Hyper service
    
  • Learn more about managing your DDoS Mitigation service
  • Learn more about managing your Adaptive Network Security
  • Learn more about managing your Adaptive Threat Intelligence
    
    
• Network SLA—see how the Lumen network is performing against our service level agreements.
  
  
• Network Performance—get network performance and usage data on your legacy Level 3 Internet and VPN services, including Managed Network Services, current service status, ticketing, and alert data.