Lumen Solutions for Zoom support
Lumen® Solutions for Zoom allows your business to migrate premises‑based communication and collaboration services to the cloud securely, easily, and efficiently—helping you boost productivity, business agility, customer support, and engagement. Instantly access the video‑first Zoom cloud platform virtually anywhere with the reliability of Lumen UC&C operational support, network‑asset integration, customer‑success practice, and account‑management support.
Learn more about Lumen Solutions for Zoom
How to update Zoom meeting invites (Migrating to Lumen® SIP Connected Audio)
Support for Lumen Solutions for Zoom
Popular support topics:
- Getting started and phone setup
- Resetting your password
- Resolving issues with single sign‑on (SSO)
- Managing spam with Zoom Phone
- Changing language settings
- Changing call recordings
- Using call park
- Configuring the Citrix virtual channel allow list policy
- Getting started with Zoom Device Management (ZDM) (including renewing a mobile device management (MDM) service token for devices)
- SMS/MMS 10DLC compliance for Zoom Phone and Zoom Contact Center
- Enabling or disabling international calling
- Getting started with Zoom Phone (for admins)
- Getting started with Zoom Phone (for users)
- Confirm your emergency services information
Need help by phone? Contact us using the information below:
North America and Asia Pacific
- Online: use Control Center to create a repair ticket. Administrators can now open a ticket online by signing in. Learn how to create a repair ticket
- Phone:
- 888‑447‑1119, option 2, then 3 (toll‑free)
- 303‑389‑4018, option 2, then 3 (toll)
- 888‑447‑1119, option 2, then 3 (toll‑free)
Managed UC&C services support: Email us for any moves, adds, or changes to an existing Zoom account.
Lumen Solutions for Zoom demo videos
