Lumen help
Control Center: Overview
Control Center places the power to control and configure your organization's technology, services, and costs in your hands. You can use Control Center on virtually any device, at any time, and from anywhere with an internet connection.
Top 10 articles
- Troubleshooting login problems
- Creating a repair ticket
- Viewing the status of your repair tickets
- Adding accounts to your enterprise ID
- Retrieving your username or password
- Signing in to Control Center for the first time
- Viewing your bill
- Viewing the status of your orders
- Signing up for paperless billing
- Viewing the status of an order without signing in
Service Management
Popular articles:
- Creating a repair ticket
- Viewing the status of your repair tickets
- Searching for, sorting, and filtering your repair tickets
- Canceling a repair ticket
- Creating a DNS configuration change request
- Creating a configuration change request
- Updating information in a repair ticket
- Understanding the types of circuit tests
- Escalating a repair ticket
Reports
Popular articles:
- Viewing a standard detail use report in Usage Analyst
- Identifying circuits using the most or least bandwidth
- Exporting or printing a billing statement in Bill Analyst
- Viewing a billing statement in Bill Analyst
- Viewing a standard summary billing report
- Viewing a cost-allocation report
- Viewing a detailed call-usage report
- Creating a trunk utilization report
Billing
Popular articles:
- Signing up for paperless billing
- Viewing your bill
- Changing your bill-delivery method
- Paying your bill online
- Paying by bank account
- Paying by credit card
- Requesting a PDF copy of your bill
- Enrolling in Autopay
- Changing your billing address
- Viewing a prior bill
- Enrolling to receive PDF invoices by email
- Creating billing reports using Bill Analyst
Orders
Popular articles:
- Managing change requests
- Managing Dynamic Connections
- Viewing the status of your Lumen orders
- Disconnecting Lumen services online
- Creating a change request for Voice Complete Toll Free services in North America
- Porting a toll-free number to your Voice Complete service
- Creating a Connection between a My Location endpoint and Microsoft Azure
- Managing Wholesale orders
- Viewing Wholesale order status
Inventory
Popular articles:
- Managing your Toll-Free Service
- Reserving a toll-free number
- Assigning SIP trunk phone numbers and managing 911 information
- Changing switched termination numbers on a routing plan
- Viewing a list of all your Lumen services
- Updating DNIS information for a toll-free number
- Creating an alternate call plan
Admin
Popular articles:
- Adding accounts to your enterprise ID
- Creating a new user
- Creating a system administrator
- Viewing a list of the accounts on your enterprise ID
- Changing user permissions
- Changing a user's assigned accounts
- Deactivating or reactiving a user
- Resetting the password for a user
- Adding an existing user to another enterprise ID
- Updating an account group
General topics
Popular articles:
- Registering yourself as a Control Center user
- Signing in to Control Center for the first time
- Retrieving your username/password
- Troubleshooting login problems
- Finding your organization's Control Center system administrator
- Turning Control Center notifications on and off
- Viewing a list of your alerts and notifications
- Creating an alert for account changes in Bill Analyst
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