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Lumen help

Control Center support

Lumen® Control Center places the power to control and configure your organization's technology, services, and costs in your hands.

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Need access to Control Center? Contact us for help

A woman and man in an office collaborating while looking at a laptop screen.

Welcome to Control Center—your hub for managing Lumen services. From tracking orders and configuring services to monitoring performance and tickets, Control Center helps keep your technology at your fingertips.

Let's help get you set up:

  1. Watch the short overview video (on the right).

  2. Sign in to Control Center.

  3. Check your profile information and make any needed updates. (We use this information to contact you about your Lumen services and to pre‑fill contact fields on tickets or requests.)

  4. Set up notifications you want to receive for billing, repair ticket, or scheduled network maintenance.

  5. System administrator? If you're a Control Center system administrator, you can create additional users for your organization. For example, you could set up a user to manage Lumen invoices, create and manage repair tickets, or monitor network performance. Getting the right people into the portal helps make your organization more efficient.

Additional things to help you get started:

Note: Help is always available: click the icon next to the page title or click the Help link in the upper-right corner.

Invoices

Use Control Center to view your current and past invoices. You can also set the invoice-delivery method for your organization (by account) and enroll in paperless billing:

Explore your invoice

Payments

Make one-time or recurring payments for your Lumen services using Control Center. View scheduled payments and a history of payments posted for your organization:

 

Billing requests

Create and manage billing-related requests to Lumen, such as requests for credits, adjustments, or address changes:

Billing reports

From Control Center, you can access Bill Analyst to view summary or detail reports to track and analyze your telecom spending data. With your billing data, you can view standard reports or create custom reports to:

  • rank telecom expenses as a budget item
  • allocate costs across multiple departments or locations
  • track calling patterns
  • share costs with other departments
  • consolidate statements
  • align hierarchies, markups, and cost allocations
  • allocate automatically
  • check for errors