Lumen help
Control Center support: Overview
Control Center places the power to control and configure your organization's technology, services, and costs in your hands. You can use Control Center on virtually any device, at any time, and from anywhere with an internet connection.
Top 10 articles
- Troubleshooting login problems
- Creating a repair ticket
- Viewing the status of a repair ticket
- Adding accounts to an enterprise ID
- Retrieving your username or password
- Signing in to Control Center for the first time
- Viewing an invoice
- Viewing the status of your orders
- Signing up for paperless billing
- Viewing the status of an order without signing in
Service Management
Popular articles:
- Creating a repair ticket
- Viewing scheduled maintenance events in a list or on a calendar
- Viewing the status of a repair ticket
- Searching for, sorting, and filtering repair tickets
- Canceling a repair ticket
- Creating a DNS configuration change request
- Creating a configuration change request
- Updating information in a repair ticket
- Understanding the types of circuit tests
- Escalating a repair ticket
Billing
Popular articles:
- Signing up for paperless billing
- Viewing an invoice
- Changing your invoice-delivery method
- Paying an invoice online
- Paying by bank account
- Paying by credit card
- Requesting a PDF copy of an invoice
- Enrolling in Autopay
- Changing your billing address
- Viewing a prior invoice
- Enrolling to receive PDF invoices by email
- Creating billing reports using Hosted Bill Analyst
Reports
Popular articles:
- Viewing a standard summary use report
- Identifying circuits using the most or least bandwidth
- Setting up a recurring order for a detail billing report
- Viewing a standard summary billing report
- Viewing a consolidated statement
- Creating an 800 detail use report
- Creating a trunk utilization report
- Creating a custom detail billing report
- Creating a custom summary use report
Orders
Popular articles:
- Managing change requests
- Managing Lumen® Dynamic Connections
- Viewing the status of an order
- Disconnecting Lumen services online
- Creating a connection between a My Location endpoint and Microsoft Azure
- Managing Wholesale orders
- Viewing Wholesale order status
- Porting a phone number to your Voice Complete service
- Adding a Voice Complete Mobility Feature Pack
Admin
Popular articles:
- Adding accounts to an enterprise ID
- Creating a new user
- Creating a system administrator
- Viewing a list of accounts on an enterprise ID
- Changing user permissions
- Changing the accounts assigned to a user
- Deactivating or reactiving a user
- Resetting the password for a user
- Adding an existing user to another enterprise ID
- Updating an account group
Inventory
Popular articles:
- Managing Lumen® Voice Complete®
- Managing Lumen® Toll-Free Service
- Reserving a toll-free number
- Assigning SIP trunk phone numbers and managing 911 information
- Changing switched termination numbers on a routing plan
- Viewing a list of all your Lumen services
- Updating DNIS information for a toll-free number
- Creating an alternate call plan
- Managing Lumen® DDoS Hyper℠
Shop
Popular articles:
General topics
Popular articles:
- Registering yourself as a Control Center user
- Signing in to Control Center for the first time
- Retrieving your username or password
- Troubleshooting login problems
- Finding your organization's Control Center system administrator
- Turning Control Center notifications on and off
- Viewing a list of your alerts and notifications
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