Lumen help
Lumen® Control Center support: Overview
Control Center places the power to control and configure your organization's technology, services, and costs in your hands.
Top 10 articles
- Troubleshooting login problems
- Retrieving your username or password
- Signing in to Control Center
- Adding accounts to an enterprise ID
- Downloading invoice PDFs
- Creating a repair ticket
- Creating a disconnect request
- Deactivating or reactivating a Control Center user
- Paying by bank account
- Creating a new user
Orders
Popular articles:
- Managing change requests
- Managing Lumen® Dynamic Connections
- Viewing the status of an order
- Disconnecting Lumen services online
- Creating a connection between a My Location endpoint and Microsoft Azure
- Managing Wholesale orders
- Viewing Wholesale order status
- Porting a phone number to your Voice Complete service
- Adding a Voice Complete Mobility Feature Pack
Services
Popular articles:
- Managing Lumen® Voice Complete®
- Managing Lumen® Toll-Free Service
- Reserving a toll-free number
- Changing a Lumen® Fiber+ Internet service
- Assigning SIP trunk phone numbers and managing 911 information
- Changing switched termination numbers on a routing plan
- Updating DNIS information for a toll-free number
- Creating an alternate call plan
- Managing Lumen® DDoS Hyper®
Support
Popular articles:
- Creating a repair ticket
- Viewing scheduled maintenance events in a list or on a calendar
- Viewing the status of a repair ticket
- Searching for, sorting, and filtering repair tickets
- Canceling a repair ticket
- Creating a DNS configuration change request
- Creating a configuration change request
- Updating information in a repair ticket
- Understanding the types of circuit tests
- Escalating a repair ticket
Billing
Popular articles:
- Signing up for paperless billing
- Viewing an invoice
- Paying your bill online
- Requesting a PDF copy of an invoice
- Enrolling in AutoPay
- Changing your billing address
- Viewing a prior invoice
- Enrolling to receive PDF invoices by email
- Viewing a list of accounts on an enterprise ID
- Creating a custom detail billing report
- Viewing a standard summary billing report
Shop
Popular articles:
- Creating an order for Fiber+ Internet
- Viewing information about Lumen services
- Checking for available Lumen services
- Checking for available Lumen services (Wholesale customers)
- Creating an IP VPN Dynamic Connection to AWS
- Creating an IP VPN Dynamic Connection to Google
- Creating a quote
- Viewing a quote
- Placing an order using a quote
Monitoring
Admin
Popular articles:
- Adding accounts to an enterprise ID
- Resetting the password for a user
- Creating a new user
- Creating a notification setting for a user
- Creating a system administrator
- Changing user permissions
- Changing the accounts assigned to a user
- Deactivating or reactivating a user
- Adding an existing user to another enterprise ID
- Managing two-factor authentication
- Accessing your DDoS Mitigation and Reporting portal credentials
General topics
Popular articles:
- Exploring the Control Center homepage
- Registering yourself as a Control Center user
- Signing in to Control Center for the first time
- Setting up two-factor authentication
- Retrieving your username or password
- Troubleshooting login problems
- Finding your organization's Control Center system administrator
- Viewing your alerts and notifications
- Creating a notification setting
- Changing your Control Center password
