Lumen help
Lumen® Control Center support: Overview
Control Center places the power to control and configure your organization's technology, services, and costs in your hands. You can use Control Center on virtually any device, at any time, and from anywhere with an internet connection.
Top 10 articles
- Troubleshooting login problems
- Retrieving your username or password
- Signing in to Control Center
- Adding accounts to an enterprise ID
- Downloading invoice PDFs
- Creating a repair ticket
- Creating a disconnect request
- Deactivating or reactivating a Control Center user
- Paying by bank account
- Creating a new user
Orders
Popular articles:
- Managing change requests
- Managing Lumen® Dynamic Connections
- Viewing the status of an order
- Disconnecting Lumen services online
- Creating a connection between a My Location endpoint and Microsoft Azure
- Managing Wholesale orders
- Viewing Wholesale order status
- Porting a phone number to your Voice Complete service
- Adding a Voice Complete Mobility Feature Pack
Services
Popular articles:
- Managing Lumen® Voice Complete®
- Managing Lumen® Toll-Free Service
- Reserving a toll-free number
- Assigning SIP trunk phone numbers and managing 911 information
- Changing switched termination numbers on a routing plan
- Viewing a list of Lumen services on an enterprise ID
- Updating DNIS information for a toll-free number
- Creating an alternate call plan
- Managing Lumen® DDoS Hyper®
Support
Popular articles:
- Creating a repair ticket
- Viewing scheduled maintenance events in a list or on a calendar
- Viewing the status of a repair ticket
- Searching for, sorting, and filtering repair tickets
- Canceling a repair ticket
- Creating a DNS configuration change request
- Creating a configuration change request
- Updating information in a repair ticket
- Understanding the types of circuit tests
- Escalating a repair ticket
Billing
Popular articles:
- Signing up for paperless billing
- Viewing an invoice
- Changing your invoice-delivery method
- Paying your bill online
- Requesting a PDF copy of an invoice
- Enrolling in Autopay
- Changing your billing address
- Viewing a prior invoice
- Enrolling to receive PDF invoices by email
- Viewing a list of accounts on an enterprise ID
- Creating a custom detail billing report
- Viewing a standard summary billing report
Shop
Popular articles:
Monitoring
Admin
Popular articles:
- Adding accounts to an enterprise ID
- Resetting the password for a user
- Creating a new user
- Creating a notification setting for a user
- Creating a system administrator
- Changing user permissions
- Changing the accounts assigned to a user
- Deactivating or reactivating a user
- Adding an existing user to another enterprise ID
- Managing two-factor authentication
- Accessing your DDoS Mitigation Reporting portal credentials
General topics
Popular articles:
- Exploring the Control Center homepage
- Registering yourself as a Control Center user
- Signing in to Control Center for the first time
- Setting up two-factor authentication
- Retrieving your username or password
- Troubleshooting login problems
- Finding your organization's Control Center system administrator
- Viewing your alerts and notifications
- Creating a notification setting
- Changing your Control Center password
