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Lumen® Control Center support: Overview
Control Center places the power to control and configure your organization's technology, services, and costs in your hands.
Top 10 articles
- Troubleshooting login problems
- Retrieving your username or password
- Signing in to Control Center
- Adding accounts to an enterprise ID
- Requesting a PDF copy of an invoice
- Creating a repair ticket
- Creating a disconnect request
- Deactivating or reactivating a Control Center user
- Paying by bank account
- Creating a new user
Billing
Popular articles:
- Signing up for paperless billing
- Viewing an invoice
- Paying your bill online
- Requesting a PDF copy of an invoice
- Enrolling in AutoPay
- Changing your billing address
- Enrolling to receive PDF invoices by email
- Viewing a list of accounts on an enterprise ID
- Creating a custom detail billing report
- Viewing a standard summary billing report
Services
Popular articles:
- Managing Lumen® Voice Complete®
- Managing Lumen® Toll-Free Service
- Reserving a toll-free number
- Changing a Lumen® Fiber+ Internet service
- Viewing the status of an order
- Disconnecting Lumen services online
- Managing Lumen® Dynamic Connections Ethernet
- Changing switched termination numbers on a routing plan
- Updating DNIS information for a toll-free number
- Creating an alternate call plan
Admin
Popular articles:
- Adding accounts to an enterprise ID
- Resetting the password for a user
- Creating a new user
- Creating a notification setting for a user
- Creating a system administrator
- Changing user permissions
- Changing the accounts assigned to a user
- Deactivating or reactivating a user
- Adding an existing user to another enterprise ID
- Managing two-factor authentication
- Accessing your DDoS Mitigation and Reporting portal credentials
Support
Popular articles:
- Creating a repair ticket
- Viewing scheduled maintenance events in a list or on a calendar
- Viewing the status of a repair ticket
- Searching for, sorting, and filtering repair tickets
- Canceling a repair ticket
- Creating a DNS configuration change request
- Creating a configuration change request
- Updating information in a repair ticket
- Understanding the types of circuit tests
- Escalating a repair ticket
Monitoring
Popular articles:
- Exploring the Network Visibility dashboard
- Viewing backbone performance metrics
- Viewing a summary network performance report
- Viewing a standard summary use report
- Creating a custom detail use report for a toll-free number
- Creating a trunk utilization report
- Creating a custom summary use report
- Creating a request to add a new path to a Wavelength service
- Viewing Lumen network maps
- Viewing CCP pool utilization for Voice Complete
General topics
Popular articles:
- Exploring the Control Center homepage
- Signing in to Control Center for the first time
- Setting up two-factor authentication
- Retrieving your username or password
- Troubleshooting login problems
- Finding your organization's Control Center system administrator
- Viewing your alerts and notifications
- Creating a notification setting
- Changing your Control Center password
- Editing a notification setting
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