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Control Center release notes

We're continually making improvments to Control Center to help you manage your services more efficiently. Below, are our most recent enhancements—with links, where applicable, to articles on how to use the new or updated features.

 

Control Center sitemap

November 2020

Ticketing: We updated Control Center to use a single process for tickets no matter which legacy company you purchased your service from. With the new ticketing process, you’ll be able to create repair and activation tickets, view potential repair tickets (where a service may need your attention), and request reason for outage (RFO) reports. The new ticketing page also includes a smart search so you can filter as you type, as well as service utilization and diagnostics (for select services) when you create a new ticket.

 

Been a while since you've signed in? Here are the additional changes we've made to Control Center recently.

October 2020

Global changes: Rebranded portal to reflect new company branding.

Disconnect requests: We added a field to hold additional information when you submit a disconnect request. Use this field to add information such as information about cross connects.

Dynamic Connections: You can now disconnect up to ten connections at once rather than disconnecting connections one at a time.

Quoting: You can now copy rows while creating a quote to make requesting pricing from Lumen easier. For example, you can fill in a line for an address, copy the row, and update the bandwidth to request pricing for two bandwidth options at the same location.

August 2020

Global navigation changes: We added a new tab: Shop. Use this tab to explore products and qualify addresses for new services and to access quoting (based on your permissions). We also moved a few items in the navigation to make it easier for you to find them and updated labels on a couple items. For details, download the Control Center sitemap.
 

Cisco Hosted Collaboration Solution (HCS): You can now view your HCS services in Control Center inventory. You can also create and manage repair tickets for HCS using Control Center.
 

Concierge Community: You can now access Concierge Community from Control Center to view information for your managed installs/builds.
 

Dashboard: We recolored the KPIs on the dashboard. The open KPI now appears in light blue.
 

Dynamic Connections: You can now select a class of service when you create a connection: Basic, Enhanced, or Premium/Dedicated. Higher classes of service offer higher availability SLAs and allow you to increase traffic prioritization for your EVC.
 

Order Status: Child orders are now listed under their parent order. For each child order, you can view details for the order and access the order timeline.
 

Quoting: Quoting moved to the Shop tab. We also added new router options for you to select when creating quotes.

July 2020

Global navigation changes: We've launched the next integration phase of our customer portals: Control Center and MyLevel3. With this release, we moved the portal navigation from the top of the portal to the left side. The two portals now share common navigation tabs with options under those tabs. Tabs appear based on your permissions and organize portal pages into six categories: Admin, Inventory, Orders, Service Management, Reports, and Billing.

As part of these changes, the portal is now labeled as Control Center and uses a common dashboard. If you used both portals, switching between the two is now easier because you simply toggle between pages rather than changing portals. Where there are similar pages for both portals (e.g., viewing inventory), you’ll see a suffix added to help you differentiate between Control Center and MyLevel3 pages. Where features have been integrated (e.g., managing users), you’ll see a single link with no portal suffix.

Looking for a specific page? Download the Control Center sitemap

June 2020

Billing delivery options: For 8-digit accounts that have migrated to our new billing platform, you can now enroll the account to recieve a PDF copy of your invoice by email. You can choose to have a regular PDF sent or a secure PDF (our recommendation). To see a list of your accounts that are eligible for this option, click the Billing tab, then click the Delivery Options subtab, and then click Email PDF.

May 2020

Dynamic Connections: You can now dismiss multiple unacknowledged connection errors so they don't appear at the top of your list of connections.

Quoting: We've added the building name for bulk quotes.

Trouble tickets: We've expanded the integrated diagnostic testing (available for select products as part of the process for creating a new trouble ticket) to include additional information for the circuit. If the Service Utilization test returns a Needs Attention status, MyLevel3 now displays current input and output traffic categories as well as the top 10 source and destination IP addresses and bits per second.

April 2020

Disconnect orders: You can now extend the due dates for disconnect orders up to 90 days in the future (unless the order's due date is within three days.

Dynamic Connections: You can now create and configure connections to Oracle Gov as a cloud service provider. We've also updated the monthly rates for Dynamic Connections.

Network performance reports: We've added the service ID to the Excel download for network performance reports.

Quoting: We've added the building name on the Quote Summary page (next to the address). You can now view the original quote while viewing order status if the quote was created in the past 180 days.

Security (DDoS Mitigation): If you have two-factor authentication to view and manage your CenturyLink Security Solutions, you can now view your credentials for the DDoS Mitigation portal: username, email address, customer number, and password.

March 2020

Global changes: We've updated our login process to enhance your security. When you click Log In, you'll now see a new authentication page where you'll enter your username and password to access Control Center.

We've also updated the portal terms and conditions (to consolidate the terms for both Control Center and MyLevel3).

Account Documents: When you add a new document to your account documents list, you can now specify whether the document is viewable by all users for your organization or only to users you specify.

Dynamic Connections: We've updated the terms and conditions you'll see (and agree to) when creating a new Dynamic Connection.

Quoting: We've made two minor enhancements for creating and managing quotes. First, if the address you enter isn't found in our database, we've made it easier to access the link to manually add the address. Second, if you submit a bulk quote, we'll keep the quotes in order as you entered them (rather than sorting the individual quotes under a bulk request by issue date).

Trouble tickets: For select products, we've now integrated diagnostic testing into the process for creating a new trouble ticket. These diagnostic tests help us troubleshoot the problem and may provide you with enough information to resolve the service issue without needing to open the trouble ticket. The tests run in real time and results appear as each test completes. You can view details for each test and download a PDF of the tests and results.

February 2020

Dynamic Connections: You can now create and configure connections to IBM as a cloud service provider. All connection options now offer options for hourly or monthly billing.

January 2020

Dynamic Connections: You can now create and configure connections to Oracle as a cloud service provider.

October 2019

Escalate repair tickets: You can now escalate a repair ticket if you need a service issue resolved urgently. You can escalate a ticket only once every hour.

 

Potential tickets: Potential tickets are tickets CenturyLink creates when we detect a potential problem on your network. Potential tickets remain open for 48 hours. If you're having issues with your service, you can convert the potential ticket into a repair ticket. If you're not having an issue, the potential ticket closes automatically after 48 hours (or you can dismiss it in Control Center).

 

Quoting: If your account(s) have bulk quoting enabled, MyLevel3 will now provide a bulk quote if you add more than one quote for products that can be quoted in bulk (E-Line E-Access, DIA). The bulk quote will provide a single PDF with the quotes you requested rather than multiple PDFs.

September 2019

Navigation updates: we've redesigned Control Center to replace the tiles with tabs. The tabs take up less space leaving you more room to manage your services without having to scroll past the tiles. We've also replaced the Products & Services tile with two new tabs: the Inventory tab and the Orders tab.

 

New Control Center dashboard: we've replaced the old dashboard widgets with a brand new dashboard. The new dashboard provides key performance indicators (KPIs) for your services—based on your Control Center permissions. You'll also see a new Network Map widget with your service locations and any open tickets or orders, a calendar of upcoming network maintenance affecting your services, contact information for portal support, and news about CenturyLink.

 

Redesigned billing tickets: we've upgraded the billing request forms in Control Center to help you better identify and communicate requests…which helps us process your requests more efficiently. In addition to new forms, you will be able to view and track the status of your requests in Control Center. You will also be able to add comments as well as attachments to requests. You can now change your billing address by creating a billing ticket (formerly by creating an order).

 

Dynamic Connections: You can now create and configure connections to Google as a cloud service provider.

 

Encryption Management: We've added a new network card type (also FIPS-compliant) and made adjustments to the portal for managing authenticaion keys and firmware updates. Help content for Encryption Management is also now available without logging in to MyLevel3.

 

Quoting: We've added a refresh button to allow you to refresh the View Quotes grid. We also aded the bandwidth and sub-bandwidth to the View Quotes grid, to single quests and child quotes under a bulk quote, to the Excel export file, and for printing.

August 2019

Quoting: You can now edit a quote directly from the Create Quotes page to adjust quotes before submitting them.

Dynamic Connections: We split connections to AWS into two types of connects: Hosted VIF and Hosted Connections.

June 2019

Network maintenance calendar: you can now view a calendar of upcoming network maintenance related to your CenturyLink services. You can add the events to your personal calendar as well as open a ticket if you need to request the maintenance be rescheduled (or if you have questions about the maintenance).

May 2019

Autopay: we’ve redesigned the Autopay section of Control Center to make it easier to manage your accounts. Now, you can also easily view accounts that are eligible and/or enrolled in automatic payment.

 

Alerts & messages: we’ve added portal-related messages so we can provide you updates on portal functionality as well as important messages around portal downtime.

 

Inventory advanced search: we’ve recategorized the products into five categories—Voice, Networking, Hybrid Cloud, Managed Services, and Security.

 

Multilingual options: you can now select your preferred language on the Control Center login page—English, Spanish, Portuguese, French, German, Chinese, Japanese.

March 2019

If your username is assigned to at least one Control Center enterprise ID, you can also select the default enterprise ID for your user profile.

February 2019

Control Center Reporting: we reorganized the Reports tile into four new categories: Billing Reports, Voice Reports, Network Reports, and Other Reports.