Control Center release notes

Account settings (Billing): We've added additional statuses for two invoice delivery options: invoice PDF and invoice summary. For invoice PDF delivery, you will now see additional statuses of Enrollment Pending and Unenrollment Pending. For invoice summary delivery, you will now see an additional status of Enrollment Pending. These new statuses should help you track accounts with a pending change.

• Enrolling to receive invoice PDFs by email
• Unenrolling from receiving invoice PDFs by email
• Enrolling to receive an invoice summary by mail

AutoPay: We removed the option to edit AutoPay payment information. To change AutoPay information for an enrolled account, unenroll the account from AutoPay, then reenroll with the updated information.

• Enrolling in AutoPay
• Updating AutoPay payment information
• Unenrolling from AutoPay
  

Homepage: We added a color bar to the Control Center homepage to help you distinguish the homepage from other portal pages and dashboards. We added a new widget to the homepage (What's New at Lumen) to help you learn about new Lumen products. We also made some minor enhancements to improve the mobile experience.

• Exploring the Control Center homepage
  

Scheduled payments: We removed the option to edit a scheduled payment. To change payment information or payment date for a scheduled payment, cancel the scheduled payment and schedule a new payment.

• Viewing a list of scheduled payments
• Editing a scheduled payment
• Canceling a scheduled payment

Service diagnostics: You can now run service diagnostics (for eligible Lumen services) from your list of services in Control Center.

• Running diagnostic testing on a service
  

Network Storage: You can now manage Lumen^® Network Storage in Control Center. To access your services, click Services, then click Network Storage.

Homepage: You can now customize the widgets on the Control Center homepage. You can add or remove widgets and move the widgets around to help you prioritize the information you see when you sign in to Control Center.

• Customizing your Control Center homepage

Order status: We made minor changes to how you view the status of an order without signing in to align with the order details you see when signed in to Control Center.

• Viewing the status of an order without signing in
  

Self registration and username/password retrieval: We made minor changes to the process for registering for access to Control Center and to the process for retrieving your Control Center username or password to allow for future enhancements.

• Registering yourself as a Control Center user
• Retrieving your username or password

Topology Viewer: We made minor changes to the process for adding a new or diverse path for Wavelength services.

• Creating a request to add a new path to a Wavelength service
• Creating a request to add a diverse path to a Wavelength service
• Retrieving a saved path for a Wavelength service
  

Two-factor authentication: We added a timer to the authentication and enrollment pages for tracking the allowed time for signing in. Control Center gives you five minutes to sign in—from the time you click Continue on the Control Center login page until you complete your two-factor authentication (including enrollment, if applicable).

• Setting up two-factor authentication

Lumen 1+ Switched and Toll Free services: We fixed issues surrounding SOMOS activation and port order submissions and deployed changes to improve performance on bulk orders. PIC LD customers can now submit block orders using FTP. We also made cosmetic improvements for ordering toll free complex routes and for using the bulk-upload spreadsheet when creating routes.

Billing: We redesigned Account Settings to create four tabs rather than separate pages and to standardize the experience for all delivery methods:

• Enrolling in Autopay
• Updating Autopay payment information
• Unenrolling from Autopay
  
• Signing up for paperless billing
• Enrolling to receive invoice PDFs by email
• Unenrolling from receiving invoice PDFs by email
• Enrolling to receive an invoice summary by mail
  
• Creating an account group
• Updating an account group
• Renaming an account group
• Deleting an account group
• Changing the default account group view
• Viewing a list of accounts on an enterprise ID

Notifications: We removed the icon from the header. You can now access your notifications on the Control Center homepage or by clicking your username, then selecting Notifications.

• Viewing your alerts and notifications
• Viewing a list of your notification settings
• Creating a notification setting
• Editing a notification setting
• Deleting a notification setting
• Viewing a list of notification settings for your organization
• Creating a notification setting for a user
• Editing a notification setting for a user
• Deleting a notification setting for a user
  

Two-factor authentication: Minor text changes to enrollment page to improve usability.

Documents (formerly account documents): We redesigned document storage in Control Center to integrate the two legacy experiences. You can store documents (up to 15 MB each, 50 GB total storage per enterprise ID) for Lumen and your organization to access. You can store four types of documents: General and Services are retained for six months), Colocation and Security are retained for two years.

• Viewing a list of documents
• Downloading a document
  
• Uploading a document
• Editing a document
• Deleting a document
• Downloading an access log report
• Downloading a badge holder report
  

Order status: We enhanced the order status details for Lumen Fiber+ Internet to show issues or delays in your order. Control Center also shows a yellow arrow next to the impacted milestone.

Services: We added an option to include related services when you download a list of your services.

• Viewing a list of services on an enterprise ID
  

Voice reports: Redesigned wholesale voice reporting page and renamed as Voice Reports and CDRs (formerly labeled as ELS, LI, and Related). To view wholesale voice reports, select a customer number, then select the type of report you want to view:

• Downloading a wholesale voice report
  

Global navigation: Minor updates to global navigation to add additional links for Edge Orchestrator.

Dynamic Connections (IP VPN): You can now create IP VPN Dynamic Connections to Microsoft Azure and Azure Gov:

• Creating an IP VPN Dynamic Connection to Azure
• Creating an IP VPN Dynamic Connection to Azure Gov
  

Shop: We removed Lumen^® Hyper WAN^® from the Self-service Products page. You can no longer purchase Hyper WAN.

Global navigation: Local Service Inventory reports moved from Other Reports to Voice Reports (under the Monitoring tab). Metered power reports removed from Control Center.

Billing: Minor updates to the Invoices page to change the Pay link to a button and to add an icon in the Actions column for viewing an invoice:

• Viewing an invoice
• Viewing an invoice PDF
  
• Paying by credit card
• Paying by bank account
  

Services: You can now search for a service by SCID (service component ID).

Two-factor authentication: We upgraded the authentication process to use a desktop or mobile app (such as Twilio Authy or Microsoft Authenticator) to authenticate you and provide your one-time security code to sign in:

• Setting up two-factor authentication
• Signing in to Control Center
• Adding two-factor authentication to a user
  
• Resetting two-factor authentication for a user
  
• Removing two-factor authentication from a user

Voice Complete reports: CCP pool threshold metrics moved from Trunk Group Utilization tab to CCP Pool Utilization tab:

• Viewing CCP pool threshold metrics for Voice Complete
  

Monitoring: You now now view concurrent call path (CCP) pool utilization reports: by day for a date range and by trunk group for a date range:

• Viewing a CCP pool utilization report for Voice Complete
  
• Viewing CCP pool threshold metrics for Voice Complete

Services: You now access Lumen managed services within the list of services (click Services, then click Network, Security, and Communications):

• Viewing a list of managed services
  

Network Visibility: Wholesale customers can now access Network Visilibity to monitor network performance for their Lumen services:

• Exploring the Network Visibility dashboard
  

Self-service products:

• You can now add a custom name for self-service products: Lumen^® DDoS Hyper^®, Lumen^® Hyper WAN^®, and Lumen^® Fiber+ Internet.
  
  Creating a custom name for a service
  
  
• You can now view additional order status milestones for Fiber+ Internet install, change, and disconnect orders.
  
  Viewing the status of an order
  

Services: You can now save views of Lumen services to make managing your services easier:

• Searching for, sorting, and filtering services
• Saving a view of services
• Editing a saved view of services
• Deleting a saved view of services
  

Global navigation: We reorganized the tabs and renamed two navigation tabs:

• Service Mgmt is now labeled as Support (Learn more about the Support tab)
  
• Reports is now labeled as Monitoring (Learn more about the Monitoring tab)
   

In addition to renaming the two tabs, three items moved to the Monitoring tab (which were previously shown under the Service Mgmt tab): Network Visibility, Topology Viewer, and Network Maps.

View the Control Center sitemap

Billing: We redesigned how you view payment history in Control Center. The new page now includes scheduled payments.

• Viewing payment history
• Viewing a list of scheduled payments

Portal homepage: We simplified the Control Center homepage to elevate critical functions for ease of use:

• Easy access to view notifications
• Quick view of your tickets
• One-click access to pay your invoices online
• Summary view of open orders
   

Services: We integrated all your Network, Security, and Communications services into a single view. With this change, we are renaming the Inventory tab to the Services tab.

Global navigation: You can now shop for and manage Lumen^® Edge Computing Solutions using the Control Center global navigation. All Control Center users with the Shop permission will see Edge-related items on the Shop tab. Edge customers will also see Edge-related items under the Service Mgmt, Services, Reports tabs.

Authentication technology: We increased the security during the portal login process to help ensure the security of your information and to prepare for future authentication enhancements.

Multilingual options: You can now select your preferred language on the Control Center login page—English, Spanish, Portuguese, French, German, or Japanese.

Dynamic Connections (Ethernet): We redesigned the experience for creating and managing Dynamic Connections (Ethernet) to more closely align with Dynamic Connections (IP VPN).

Global navigation: We changed the menu labels for accessing self-service products in Control Center. To access these products, click Shop, then click Self-service Products.

Quoting: We added two additional classes of service (Basic and Enhanced) when quoting Lumen^® Ethernet Virtual Private Line and Lumen^® Ethernet Private Line services.

Billing: We redesigned the experience for viewing current invoices and making one-time payments to integrate the two. We created a new page to improve access to past invoices and requested invoice PDFs. We also added search and filter tools to help you organize and track current and prior invoices. With these changes, we also reorganized the Billing tab to consolidate the invoice-delivery options, AutoPay, and account groups into a new category: Account Settings.

Global navigation: We changed the menu labels for accessing use and billing reports. They are now labeled Usage Analyst and Bill Analyst. There are no changes to the reporting options available to you.

New product added to Control Center: Control Center now supports Lumen^® Enterprise Wireless Access Service. If you purchased this service from Lumen, you can track the status of your order, view your service in inventory, and create and manage repair tickets for your service as you do for other Lumen services.

Self registration: Control Center now sets the self registration toggle to Active for new enterprise IDs allowing you to self-register for access to the new enterprise ID. Want to turn off self registration? Control Center system administrators can turn self registration on or off for an enterprise ID.

Alerts & Notifications: We updated the Alerts & Notifications page—accessed from the icon in the upper-right corner of Control Center. You can view billing alerts you've created (or created for you by a system administrator) as well as Lumen notifications (such as release announcements). We also added a new Alerts & Notifications KPI on the homepage for easy access to your alerts and notifications.

Self registration: You can now register for Control Center using an order number and service ID.

Self-service ordering: On the Shop page, we removed the Saved Quotes tab and consolidated the information onto the Saved Orders tab.

Order status: We integrated the two legacy pages for order status, so you can view all Lumen orders on a single page. You can also create custom views of orders to help you track those orders important to you.

Security certificate management: Manage digital certificates for the Lumen security services platform for Adaptive Network Security—Mobility and Adaptive Network Security with Deep Packet Inspection with Basic and Premium Beta service.

Billing requests: We integrated the two legacy pages for billing requests, so you can create an dmanage all requests for your organization from a single page. To submit a request, you now select the billing account number, select the type of request, then fill in the fields Control Center provides.

Change requests: We updated forms for Lumen^® Voice Complete^® and Toll Free change requests.

Self-service products: You can now view details for pending inventory and manage your order for Lumen^® Fiber+ Internet, Lumen^® DDoS Hyper^®, Lumen^® Dynamic Connections IP VPN.

Ticketing: You can now download a filtered view of the Ticket Summary page. Control Center includes any columns you customized in the Excel spreadsheet you download.

Lumen^® Fiber+ Internet: You can purchase Fiber+ Internet using the Shop page in Control Center. If your business needs change, you can also disconnect the service directly from Control Center too.

Network Visibility (beta): You can now access our new network-performance dashboard and reporting, Network Visibility.

Notifications: We redesigned the subscriptions page and the notifications you can subscribe to—now called notifications. As a Control Center user, you can create and manage your personal notifications for billing, repair tickets, and scheduled maintenance. As a Control Center system administrator, you can create and manage notifications for Control Center users in your organization and even create email notifications for people who don't have access to Control Center.

Quoting: You can now quote IP VPN services in Control Center: IP VPN Port and Access. Quotes are available for 1-, 2-, and 3-year terms.

Scheduled Maintenance: When you view scheduled maintenance for your organization in List view, the In Progress Maintenance section now defaults to be open. We added an option to select the time zone when viewing scheduled maintenance. We also added the service ID to the scheduled maintenance list when you export the data.

Ticketing: We added the ZIP code to the A and Z locations shown in ticket details.

Dynamic Connections (Ethernet): You can now open a support ticket for a connection from the list of connections.

Reports: We decommissioned Bill Analyst and Usage Analyst. You should now use Hosted Bill Analyst and Hosted Usage Analyst to view, create, and schedule billing and voice use reports.

Admin: As a system administrator, you can now manage security tokens for users in your organization. Security tokens allow users to sign in with two-factor authentication so they can view and manage Security services.

Change requests: We updated the selections for requesting changes to your Managed Network Services (MNS).

Dynamic Connections: You can now create five additional types of connections between two cloud service providers for Dynamic Connections (Ethernet) service.