We're continually making improvements to Control Center to help you manage your services more efficiently. Below, are our most recent enhancements—with links, where applicable, to articles on how to use the new or updated features.
Billing groups: We redesigned how you group accounts (now called billing groups) to make managing your Lumen accounts in Control Center easier:
Homepage: We added a quick link to the Billing widget to give you access to past invoices directly from the Control Center homepage.
Invoices: We changed the view of your invoices to be filtered to active accounts by default. You can remove the filter to see all accounts.
Lumen® Voice Complete®: You can now submit change requests to add or remove encryption from trunk groups on a Voice Complete service. Trunk group utilization reports now indicate whether the trunk group is encrypted.
Payment history: We added the Status column to the default view for your payment history. (Previously, you could add the column by customizing your view, but we now show the column by default.)
Been a while since you've signed in? Here are the additional changes we've made to Control Center recently.
Billing: You can now edit payment information for accounts enrolled in AutoPay.
Homepage: We updated the name of the Open Orders widget to the Order Status widget. Use the Order Status widget to track the total number of open install, change, and disconnect orders for your organization (including child orders); click the totals to view summary and status information for each type of order.
Lumen® Dynamic Connections Ethernet: You can now create connections from a Lumen UNI to Equinix Fabric.
Lumen® 1+ Switched and Toll Free: You can now manage announcements in Control Center and then add announcements to a route plan to play a recorded message when someone dials a toll-free number.
User profile: We combined the Account Groups and Accounts sections when creating or editing a user into a single Accounts section with accounts nested under their associated account group. We also consolidated the various buttons for managing two-factor authentication, resetting a user's password, etc. into a single menu listing the options.
Homepage: We added a Network Visibility widget to the homepage. You can now access a quick status of your network performance using the widget, then click through to access more details on the Network Visibility dashboard. We also added a Billing Requests widget. If you add this widget to your homepage, you can track the status of billing requests and quickly access the requests in each status.
Cross Connects: We redesigned the form for requesting a cross connect. With the redesign, you can now track the status of your requests in Control Center.
My Services: We retired the My Services page (for network-performance reporting). To access reporting formerly available on My Services, you should now use Network Visibility.
Topology Viewer: You can now create requests to add new paths on Lumen® Wavelength service up to 400 Gbps. You can also add multiple paths to a single request.
Lumen® Dynamic Connections IP VPN: You can now create connections from a Lumen VRF to Oracle Private Cloud.
Lumen® Fiber+ Internet: You can now manage additional router settings within Control Center for Fiber+ Internet: firewall rules, port-forwarding rules, and 1:1 NAT rules:
Services console: We are consolidating all service- and ordering-related navigation items into the new Services console. Use Services console as a single hub to view your services, access service-management tools, and ordering tools. Review the Control Center sitemap to locate service management and ordering tools within the Services console.
View topics related to Services console
Two-factor authentication (2FA): Control Center system administrators can now add 2FA for individual or multiple users on an enterprise ID without granting access to manage Lumen security services. Individual users can also add or re-enroll 2FA for their own user profile. (2FA is still required to access Security services and related features in Control Center.)
Billable field tech tickets: We redesigned the experience for billable field tech tickets (formerly field tech requests) and integrated them into the Ticketing page.
Cloning a user's permissions: When creating a new user or updating an existing user, you can now clone permissions from another user on the same enterprise ID.
Account settings (Billing): We've added additional statuses for two invoice delivery options: invoice PDF and invoice summary. For invoice PDF delivery, you will now see additional statuses of Enrollment Pending and Unenrollment Pending. For invoice summary delivery, you will now see an additional status of Enrollment Pending. These new statuses should help you track accounts with a pending change.
AutoPay: We removed the option to edit AutoPay payment information. To change AutoPay information for an enrolled account, unenroll the account from AutoPay, then reenroll with the updated information.
Homepage: We added a color bar to the Control Center homepage to help you distinguish the homepage from other portal pages and dashboards. We added a new widget to the homepage (What's New at Lumen) to help you learn about new Lumen products. We also made some minor enhancements to improve the mobile experience.
Scheduled payments: We removed the option to edit a scheduled payment. To change payment information or payment date for a scheduled payment, cancel the scheduled payment and schedule a new payment.
Service diagnostics: You can now run service diagnostics (for eligible Lumen services) from your list of services in Control Center.
Network Storage: You can now manage Lumen® Network Storage in Control Center. To access your services, click Services, then click Network Storage.
Homepage: You can now customize the widgets on the Control Center homepage. You can add or remove widgets and move the widgets around to help you prioritize the information you see when you sign in to Control Center.
Order status: We made minor changes to how you view the status of an order without signing in to align with the order details you see when signed in to Control Center.
Self registration and username/password retrieval: We made minor changes to the process for registering for access to Control Center and to the process for retrieving your Control Center username or password to allow for future enhancements.
Topology Viewer: We made minor changes to the process for adding a new or diverse path for Wavelength services.
Two-factor authentication: We added a timer to the authentication and enrollment pages for tracking the allowed time for signing in. Control Center gives you five minutes to sign in—from the time you click Continue on the Control Center login page until you complete your two-factor authentication (including enrollment, if applicable).
Lumen 1+ Switched and Toll Free services: We fixed issues surrounding SOMOS activation and port order submissions and deployed changes to improve performance on bulk orders. PIC LD customers can now submit block orders using FTP. We also made cosmetic improvements for ordering toll free complex routes and for using the bulk-upload spreadsheet when creating routes.
Billing: We redesigned Account Settings to create four tabs rather than separate pages and to standardize the experience for all delivery methods.
Notifications: We removed the icon from the header. You can now access your notifications on the Control Center homepage or by clicking your username, then selecting Notifications.
Two-factor authentication: Minor text changes to enrollment page to improve usability.
Documents (formerly account documents): We redesigned document storage in Control Center to integrate the two legacy experiences. You can store documents (up to 15 MB each, 50 GB total storage per enterprise ID) for Lumen and your organization to access. You can store four types of documents: General and Services are retained for six months, Colocation and Security are retained for two years.
Order status: We enhanced the order status details for Lumen Fiber+ Internet to show issues or delays in your order. Control Center also shows a yellow arrow next to the impacted milestone.
Services: We added an option to include related services when you download a list of your services.
Voice reports: Redesigned wholesale voice reporting page and renamed as Voice Reports and CDRs (formerly labeled as ELS, LI, and Related). To view wholesale voice reports, select a customer number, then select the type of report you want to view.
Global navigation: Minor updates to global navigation to add additional links for Edge Orchestrator.
Dynamic Connections (IP VPN): You can now create IP VPN Dynamic Connections to Microsoft Azure and Azure Gov.
Shop: We removed Lumen® Hyper WAN® from the Self-service Products page. You can no longer purchase Hyper WAN.
Global navigation: Local Service Inventory reports moved from Other Reports to Voice Reports (under the Monitoring tab). Metered power reports removed from Control Center.
Billing: Minor updates to the Invoices page to change the Pay link to a button and to add an icon in the Actions column for viewing an invoice.
Services: You can now search for a service by SCID (service component ID).
Two-factor authentication: We upgraded the authentication process to use a desktop or mobile app (such as Twilio Authy or Microsoft Authenticator) to authenticate you and provide your one-time security code to sign in.
Voice Complete reports: CCP pool threshold metrics moved from Trunk Group Utilization tab to CCP Pool Utilization tab.
Monitoring: You now now view concurrent call path (CCP) pool utilization reports: by day for a date range and by trunk group for a date range.
Services: You now access Lumen managed services within the list of services (click Services, then click Network, Security, and Communications).
Network Visibility: Wholesale customers can now access Network Visilibity to monitor network performance for their Lumen services.
Services: You can now save views of Lumen services to make managing your services easier.
Global navigation: We reorganized the tabs and renamed two navigation tabs:
In addition to renaming the two tabs, three items moved to the Monitoring tab (which were previously shown under the Service Mgmt tab): Network Visibility, Topology Viewer, and Network Maps.
Billing: We redesigned how you view payment history in Control Center. The new page now includes scheduled payments.
Portal homepage: We simplified the Control Center homepage to elevate critical functions for ease of use:
Services: We integrated all your Network, Security, and Communications services into a single view. With this change, we are renaming the Inventory tab to the Services tab.
Global navigation: You can now shop for and manage Lumen® Edge Computing Solutions using the Control Center global navigation. All Control Center users with the Shop permission will see Edge-related items on the Shop tab. Edge customers will also see Edge-related items under the Service Mgmt, Services, Reports tabs.
Authentication technology: We increased the security during the portal login process to help ensure the security of your information and to prepare for future authentication enhancements.
Multilingual options: You can now select your preferred language on the Control Center login page—English, Spanish, Portuguese, French, German, or Japanese.
Dynamic Connections (Ethernet): We redesigned the experience for creating and managing Dynamic Connections (Ethernet) to more closely align with Dynamic Connections (IP VPN).
Global navigation: We changed the menu labels for accessing self-service products in Control Center. To access these products, click Shop, then click Self-service Products.
Quoting: We added two additional classes of service (Basic and Enhanced) when quoting Lumen® Ethernet Virtual Private Line and Lumen® Ethernet Private Line services.
Billing: We redesigned the experience for viewing current invoices and making one-time payments to integrate the two. We created a new page to improve access to past invoices and requested invoice PDFs. We also added search and filter tools to help you organize and track current and prior invoices. With these changes, we also reorganized the Billing tab to consolidate the invoice-delivery options, AutoPay, and account groups into a new category: Account Settings.
Global navigation: We changed the menu labels for accessing use and billing reports. They are now labeled Usage Analyst and Bill Analyst. There are no changes to the reporting options available to you.
New product added to Control Center: Control Center now supports Lumen® Enterprise Wireless Access Service. If you purchased this service from Lumen, you can track the status of your order, view your service in inventory, and create and manage repair tickets for your service as you do for other Lumen services.
Self registration: Control Center now sets the self registration toggle to Active for new enterprise IDs allowing you to self-register for access to the new enterprise ID. Want to turn off self registration? Control Center system administrators can turn self registration on or off for an enterprise ID.
Alerts & Notifications: We updated the Alerts & Notifications page—accessed from the icon in the upper-right corner of Control Center. You can view billing alerts you've created (or created for you by a system administrator) as well as Lumen notifications (such as release announcements). We also added a new Alerts & Notifications KPI on the homepage for easy access to your alerts and notifications.
Self registration: You can now register for Control Center using an order number and service ID.
Self-service ordering: On the Shop page, we removed the Saved Quotes tab and consolidated the information onto the Saved Orders tab.
Order status: We integrated the two legacy pages for order status, so you can view all Lumen orders on a single page. You can also create custom views of orders to help you track those orders important to you.
Security certificate management: Manage digital certificates for the Lumen security services platform for Adaptive Network Security—Mobility and Adaptive Network Security with Deep Packet Inspection with Basic and Premium Beta service.
Billing requests: We integrated the two legacy pages for billing requests, so you can create an dmanage all requests for your organization from a single page. To submit a request, you now select the billing account number, select the type of request, then fill in the fields Control Center provides.
Change requests: We updated forms for Lumen® Voice Complete® and Toll Free change requests.
Self-service products: You can now view details for pending inventory and manage your order for Lumen® Fiber+ Internet, Lumen® DDoS Hyper®, Lumen® Dynamic Connections IP VPN.
Ticketing: You can now download a filtered view of the Ticket Summary page. Control Center includes any columns you customized in the Excel spreadsheet you download.
Lumen® Fiber+ Internet: You can purchase Fiber+ Internet using the Shop page in Control Center. If your business needs change, you can also disconnect the service directly from Control Center too.
Network Visibility (beta): You can now access our new network-performance dashboard and reporting, Network Visibility.
Notifications: We redesigned the subscriptions page and the notifications you can subscribe to—now called notifications. As a Control Center user, you can create and manage your personal notifications for billing, repair tickets, and scheduled maintenance. As a Control Center system administrator, you can create and manage notifications for Control Center users in your organization and even create email notifications for people who don't have access to Control Center.
Quoting: You can now quote IP VPN services in Control Center: IP VPN Port and Access. Quotes are available for 1-, 2-, and 3-year terms.
Scheduled Maintenance: When you view scheduled maintenance for your organization in List view, the In Progress Maintenance section now defaults to be open. We added an option to select the time zone when viewing scheduled maintenance. We also added the service ID to the scheduled maintenance list when you export the data.
Ticketing: We added the ZIP code to the A and Z locations shown in ticket details.
Dynamic Connections (Ethernet): You can now open a support ticket for a connection from the list of connections.
Reports: We decommissioned Bill Analyst and Usage Analyst. You should now use Hosted Bill Analyst and Hosted Usage Analyst to view, create, and schedule billing and voice use reports.
Admin: As a system administrator, you can now manage security tokens for users in your organization. Security tokens allow users to sign in with two-factor authentication so they can view and manage Security services.
Change requests: We updated the selections for requesting changes to your Managed Network Services (MNS).
Dynamic Connections: You can now create five additional types of connections between two cloud service providers for Dynamic Connections (Ethernet) service.
Admin: Based on user feedback, we redesigned the way you view and manage users, accounts, your enterprise ID, and your profile. Other than minor navigation changes, no functionality changed with these updates.
Scheduled Maintenance: We integrated the pages for viewing scheduled network maintenance events from Control Center and MyLevel3. You now can access a single page to view scheduled maintenance events in progress, upcoming, and completed.
Ticketing: We updated Control Center to use a single process for tickets no matter which legacy company you purchased your service from. With the new ticketing process, you’ll be able to create repair and activation tickets, view potential repair tickets (where a service may need your attention), and request reason for outage (RFO) reports. The new ticketing page also includes a smart search so you can filter as you type, as well as service utilization and diagnostics (for select services) when you create a new ticket.
Global changes: Rebranded portal to reflect new company branding.
Disconnect requests: We added a field to hold additional information when you submit a disconnect request. Use this field to add information such as information about cross connects.
Dynamic Connections: You can now disconnect up to ten connections at once rather than disconnecting connections one at a time.
Quoting: You can now copy rows while creating a quote to make requesting pricing from Lumen easier. For example, you can fill in a line for an address, copy the row, and update the bandwidth to request pricing for two bandwidth options at the same location.
Global navigation changes: We added a new tab: Shop. Use this tab to explore products and qualify addresses for new services and to access quoting (based on your permissions). We also moved a few items in the navigation to make it easier for you to find them and updated labels on a couple items.
Cisco Hosted Collaboration Solution (HCS): You can now view your HCS services in Control Center inventory. You can also create and manage repair tickets for HCS using Control Center.
Concierge Community: You can now access Concierge Community from Control Center to view information for your managed installs/builds.
Homepage: We recolored the KPIs on the homepage. The open KPI now appears in light blue.
Dynamic Connections: You can now select a class of service when you create a connection: Basic, Enhanced, or Premium/Dedicated. Higher classes of service offer higher availability SLAs and allow you to increase traffic prioritization for your EVC.
Order Status: Child orders are now listed under their parent order. For each child order, you can view details for the order and access the order timeline.
Quoting: Quoting moved to the Shop tab. We also added new router options for you to select when creating quotes.
Global navigation changes: We've launched the next integration phase of our customer portals: Control Center and MyLevel3. With this release, we moved the portal navigation from the top of the portal to the left side. The two portals now share common navigation tabs with options under those tabs. Tabs appear based on your permissions and organize portal pages into six categories: Admin, Inventory, Orders, Service Management, Reports, and Billing.
As part of these changes, the portal is now labeled as Control Center and uses a common homepage. If you used both portals, switching between the two is now easier because you simply toggle between pages rather than changing portals. Where there are similar pages for both portals (e.g., viewing inventory), you’ll see a suffix added to help you differentiate between Control Center and MyLevel3 pages. Where features have been integrated (e.g., managing users), you’ll see a single link with no portal suffix.
Billing delivery options: For 8-digit accounts that have migrated to our new billing platform, you can now enroll the account to recieve a PDF copy of your invoice by email. You can choose to have a regular PDF sent or a secure PDF (our recommendation).
Dynamic Connections: You can now dismiss multiple unacknowledged connection errors so they don't appear at the top of your list of connections.
Quoting: We've added the building name for bulk quotes.
Trouble tickets: We've expanded the integrated diagnostic testing (available for select products as part of the process for creating a new trouble ticket) to include additional information for the circuit. If the Service Utilization test returns a Needs Attention status, MyLevel3 now displays current input and output traffic categories as well as the top 10 source and destination IP addresses and bits per second.
Disconnect orders: You can now extend the due dates for disconnect orders up to 90 days in the future (unless the order's due date is within three days.
Dynamic Connections: You can now create and configure connections to Oracle Gov as a cloud service provider. We've also updated the monthly rates for Dynamic Connections.
Network performance reports: We've added the service ID to the Excel download for network performance reports.
Quoting: We've added the building name on the Quote Summary page (next to the address). You can now view the original quote while viewing order status if the quote was created in the past 180 days.
Security (DDoS Mitigation): If you have two-factor authentication to view and manage your security services, you can now view your credentials for the DDoS Mitigation portal: username, email address, customer number, and password.
Global changes: We've updated our login process to enhance your security. When you sign in, you'll now see a new authentication page where you'll enter your username and password to access Control Center.
We've also updated the portal terms and conditions (to consolidate the terms for both Control Center and MyLevel3).
Account Documents: When you add a new document to your account documents list, you can now specify whether the document is viewable by all users for your organization or only to users you specify.
Dynamic Connections: We've updated the terms and conditions you'll see (and agree to) when creating a new Dynamic Connection.
Quoting: We've made two minor enhancements for creating and managing quotes. First, if the address you enter isn't found in our database, we've made it easier to access the link to manually add the address. Second, if you submit a bulk quote, we'll keep the quotes in order as you entered them (rather than sorting the individual quotes under a bulk request by issue date).
Trouble tickets: For select products, we've now integrated diagnostic testing into the process for creating a new trouble ticket. These diagnostic tests help us troubleshoot the problem and may provide you with enough information to resolve the service issue without needing to open the trouble ticket. The tests run in real time and results appear as each test completes. You can view details for each test and download a PDF of the tests and results.
Dynamic Connections: You can now create and configure connections to IBM as a cloud service provider. All connection options now offer options for hourly or monthly billing.
Dynamic Connections: You can now create and configure connections to Oracle as a cloud service provider.
Escalate repair tickets: You can now escalate a repair ticket if you need a service issue resolved urgently. You can escalate a ticket only once every hour.
Potential tickets: Potential tickets are tickets Lumen creates when we detect a potential problem on your network. Potential tickets remain open for 48 hours. If you're having issues with your service, you can convert the potential ticket into a repair ticket. If you're not having an issue, the potential ticket closes automatically after 48 hours (or you can dismiss it in Control Center).
Quoting: If your account(s) have bulk quoting enabled, Control Center will now provide a bulk quote if you add more than one quote for products that can be quoted in bulk (E-Line E-Access, DIA). The bulk quote will provide a single PDF with the quotes you requested rather than multiple PDFs.
Navigation updates: we've redesigned Control Center to replace the tiles with tabs. The tabs take up less space leaving you more room to manage your services without having to scroll past the tiles. We've also replaced the Products & Services tile with two new tabs: the Inventory tab and the Orders tab.
New Control Center dashboard: we've replaced the old dashboard widgets with a brand new dashboard. The new dashboard provides key performance indicators (KPIs) for your services—based on your Control Center permissions. You'll also see a new Network Map widget with your service locations and any open tickets or orders, a calendar of upcoming network maintenance affecting your services, contact information for portal support, and news about Lumen.
Redesigned billing tickets: we've upgraded the billing request forms in Control Center to help you better identify and communicate requests…which helps us process your requests more efficiently. In addition to new forms, you will be able to view and track the status of your requests in Control Center. You will also be able to add comments as well as attachments to requests. You can now change your billing address by creating a billing ticket (formerly by creating an order).
Dynamic Connections: You can now create and configure connections to Google as a cloud service provider.
Encryption Management: We've added a new network card type (also FIPS-compliant) and made adjustments to the portal for managing authenticaion keys and firmware updates. Help content for Encryption Management is also now available without signing in to Control Center.
Quoting: We've added a refresh button to allow you to refresh the View Quotes grid. We also aded the bandwidth and sub-bandwidth to the View Quotes grid, to single quests and child quotes under a bulk quote, to the Excel export file, and for printing.
Quoting: You can now edit a quote directly from the Create Quotes page to adjust quotes before submitting them.
Dynamic Connections: We split connections to AWS into two types of connects: Hosted VIF and Hosted Connections.
Network maintenance calendar: you can now view a calendar of upcoming network maintenance related to your Lumen services. You can add the events to your personal calendar as well as open a ticket if you need to request the maintenance be rescheduled (or if you have questions about the maintenance).
Autopay: we’ve redesigned the Autopay section of Control Center to make it easier to manage your accounts. Now, you can also easily view accounts that are eligible and/or enrolled in automatic payment.
Alerts & messages: we’ve added portal-related messages so we can provide you updates on portal functionality as well as important messages around portal downtime.
Inventory advanced search: we’ve recategorized the products into five categories—Voice, Networking, Hybrid Cloud, Managed Services, and Security.
Multilingual options: you can now select your preferred language on the Control Center login page—English, Spanish, Portuguese, French, German, Chinese, Japanese.
If your username is assigned to at least one Control Center enterprise ID, you can also select the default enterprise ID for your user profile.
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