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Lumen help

Network Storage support

Lumen® Network Storage can help your organization generate storage in your network as data creation and consumption shifts from core data centers to the cloud and the edge.

Managing Network Storage

Adaptive Tier

Use adaptive tier storage to optimize performance and storage efficiency when your organization has complex data structures.   

Object Tier

Use object tier storage when your organization has large volumes of unstructured data that require scalability and advanced metadata management.
 

Implement Network Storage

After you configure a Network Storage node, you can connect it to a bare metal server. Use the articles below to mount the node to the server:


Network Storage support

You can reach a Lumen Edge Customer Care specialist to get:

 

  • 24/7 support of health monitoring and incident resolution for Lumen Edge platform systems (e.g., physical servers, orchestration systems, virtualization management systems, data center hosting services, network architecture, and storage systems)
  • support for Adaptive Tier storage (e.g., storage nodes, volume creation status) and Object Tier storage (e.g., tenants, buckets)

Support by chat

For chat support, use the Chat icon in the bottom-right corner. Chat is not supported in Chrome incognito mode and is only available in English.

Support by email

For email support, contact us: EdgeServicesIncident@lumen.com

Support by phone

For phone support, call us: 800-536-3273

Note: When contacting support, be sure to have the following information ready for us:
 

  • contact information: name, email, and phone number
  • billing account number (BAN) for the service you need help with (available on your paperless or paper invoice)
  • description of your issue
  • error logs or other pertinent data captured to help us troubleshoot your issue

 

Object Tier is deployed in a series of "regions" which include data centers for each Lumen Network Storage geography (view a full list of available regions). Object Tier uses "buckets" to hold "objects." Buckets are flat (no hierarchy) and can contain an unlimited number of objects and unlimited amount of storage. Object Tier "users" have an "access key ID" and "secret access key" which act as the user's username and password for accessing storage.

Object Tier is for key-value data. It is a schema-less repository that can store large objects (up to 5 TB) and is perfect for archive data, Microsoft Office documents, and more.

Data stored in an Object Tier region is stored in a highly available, fault-tolerant way. When data is stored, it is written to a data center where it is stored in an industry standard, highly redundant method. Data is also replicated to an additional data center in the same region where it is again stored using the same redundant method. This combination of redundancy and replication yields a robust, always-on Object Tier solution.