Using Control Center, you can submit repair tickets and request configuration changes and circuit tests for your services. You can then view the status on your requests and make changes as necessary. You can also view scheduled maintenance events affecting your services, manage repair contacts, and more.
Create, manage, and view status on repair tickets in Control Center. You can also communicate with your Lumen technician as we work to resolve your issue:
Create, manage, and view status of activation tickets in Control Center:
You can view scheduled network maintenance events associated with your Lumen services. Control Center shows maintenance events for the current month and 11 months into the future so you can plan ahead. You can also open a ticket to ask questions about the event or to or request that an event be rescheduled so it's less (or not at all) distruptive to your business.
You can submit a ticket in Control Center to request help using the portal or to report a problem:
For certain services, you can request configuration changes within Control Center (e.g., DNS changes, requesting additional IP addresses):
Use Control Center to submit requests for Lumen field technicians to work on your behalf in a data center:
If you purchased a colocation service from Lumen, you can manage data-center access using Control Center:
If you're having trouble with a circuit, you can run circuit tests on the service to help diagnose the problem.
Use Control Center to create, manage, and view status on tickets related to your security services. You can also communicate with your Lumen technician as we work to resolve your issue or answer your security-related questions: