Control Center support: Support tab

Using Lumen^® Control Center, you can submit repair tickets and request configuration changes and circuit tests for your services. You can then view the status on your requests and make changes as necessary. You can also view scheduled maintenance events affecting your services, manage repair contacts, and more.

Create, manage, and view status on repair tickets in Control Center. You can also communicate with your Lumen technician as we work to resolve your issue:
 

• Creating a repair ticket
• Viewing the status of a repair ticket
• Searching for, sorting, and filtering repair tickets
• Updating information in a repair ticket
• Escalating a repair ticket
• Closing a repair ticket
• Creating a reason for outage (RFO) request
• Viewing details for a potential repair ticket
• Converting a potential ticket into a repair ticket
• Dismissing a potential repair ticket
• Viewing the status of a ticket without signing in
• Managing Force Laser settings for a wavelength service
• Switching paths for a protected wavelength service
  

Create, manage, and view status of activation tickets in Control Center to resolve any issues you encounter during service delivery:
 

• Creating an activation ticket
• Viewing the status of an activation ticket

Control Center shows network maintenance events for the current month and 11 months into the future so you can plan around events that may impact your services. You can also open a ticket to ask questions about the event or to request that an event be rescheduled.
 

• Viewing scheduled maintenance events in a list or on a calendar
  
• Creating an inquiry ticket on a scheduled maintenance event

You can submit a ticket in Control Center to request help using the portal or to report a problem:

• Creating a portal support ticket
• Viewing the status of a portal support ticket
• Viewing the details of a portal support ticket
• Updating information in a portal support ticket
• Closing a portal support ticket
• Escalating a portal support ticket

For certain services, you can request configuration changes within Control Center (e.g., DNS changes, requesting additional IP addresses):

• Creating a configuration change request
• Creating a DNS configuration change request
• Creating a request for additional IP addresses
• Viewing the status of configuration change requests
  

Use Control Center to submit requests for Lumen field technicians to work on your behalf in a data center:

• Creating a billable field tech ticket
• Viewing the status of a billable field tech ticket
  

If you purchased a colocation service from Lumen, use Control Center to manage data-center access and to request access and badge reports:

• Creating a request for access to a data center
• Viewing the status of a colocation request
• Creating a request for an access log report
• Creating a request for a badge holder report
• Downloading an access log report
• Downloading a badge holder report

If you're having trouble with a circuit, you can run circuit tests on the service to help diagnose the problem.
Don't see this option? Try running diagnostic testing for the service

• Understanding the types of circuit tests
• Running a performance metrics circuit test
• Viewing the status and results of circuit tests
  

• Creating an LNP ticket
• Viewing the status of an LNP ticket
• Searching for, sorting, and filtering LNP tickets
  
• Updating information in an LNP ticket
• Closing an LNP ticket

Use Control Center to create, manage, and view status on tickets related to your security services. You can also communicate with your Lumen technician as we work to resolve your issue or answer your security-related questions:
 

• Creating a security repair ticket
• Viewing the status of a security repair ticket
• Searching for, sorting, and filtering security repair tickets
• Updating information in a security repair ticket
• Closing a security repair ticket
• Creating a reason for outage (RFO) request for a security repair ticket