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Whether you're troubleshooting an issue, updating configurations, or monitoring your Lumen service, get the resources you need. Access step-by-step instructions, tools to manage your service, help preparing for a new service, and support contacts to keep your solutions running smoothly.


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Internet On‑Demand

Lumen® Internet On‑Demand enables agile networking with flexible self‑service access to dedicated Internet connectivity delivered in near real‑time. Gain fast, easy access to the Lumen IP backbone, one of the most connected and deeply peered IP networks in the world.

Internet On‑Demand support

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Internet On‑Demand

Lumen® Internet On‑Demand enables agile networking with flexible self‑service access to dedicated Internet connectivity delivered in near real‑time. Gain fast, easy access to the Lumen IP backbone, one of the most connected and deeply peered IP networks in the world.

Internet On‑Demand support

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IP VPN On‑Demand

With Lumen® IP VPN On‑Demand create real‑time, layer‑3 network connections between IP VPN endpoints and cloud providers such as Amazon, Google, Microsoft, and Oracle. Connections are billed hourly and monthly and require no long‑term contracts.

IP VPN On‑Demand support

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IP VPN On‑Demand

With Lumen® IP VPN On‑Demand create real‑time, layer‑3 network connections between IP VPN endpoints and cloud providers such as Amazon, Google, Microsoft, and Oracle. Connections are billed hourly and monthly and require no long‑term contracts.

IP VPN On‑Demand support

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Ethernet On‑Demand

With Lumen® Ethernet On‑Demand connections, you can provision real‑time, layer‑2 network connections between one of your locations (an Ethernet endpoint device) and partner interconnects, including cloud providers such as Amazon, Google, Microsoft, and Oracle. You can also create virtual cross connects to Equinix so you can access additional cloud service providers.

Ethernet On‑Demand support

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Ethernet On‑Demand

With Lumen® Ethernet On‑Demand connections, you can provision real‑time, layer‑2 network connections between one of your locations (an Ethernet endpoint device) and partner interconnects, including cloud providers such as Amazon, Google, Microsoft, and Oracle. You can also create virtual cross connects to Equinix so you can access additional cloud service providers.

Ethernet On‑Demand support

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SASE Solutions

Lumen® SASE Solutions is a cloud‑based network and security experience that is centrally controlled, fully converged and flexibly managed. Secure Access Service Edge (SASE) delivers cloud‑based security and networking as‑a‑service, no matter where enterprise users or apps are located. With SASE, you can provide your enterprise with productive end‑user experiences from any device and in any location.

SASE Solutions support

SASE Manager support

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SASE Solutions

Lumen® SASE Solutions is a cloud‑based network and security experience that is centrally controlled, fully converged and flexibly managed. Secure Access Service Edge (SASE) delivers cloud‑based security and networking as‑a‑service, no matter where enterprise users or apps are located. With SASE, you can provide your enterprise with productive end‑user experiences from any device and in any location.

SASE Solutions support

SASE Manager support

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Lumen SD‑WAN with Cisco Meraki

Lumen® SD‑WAN with Cisco Meraki provides simplified, centralized cloud management for security, networking, and application control. Built‑in capabilities reduce operational costs and improve resource use, so you can use bandwidth more efficiently and help ensure the highest performance for critical applications.

 

Lumen SD‑WAN with Cisco Meraki support

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Lumen SD‑WAN with Cisco Meraki

Lumen® SD‑WAN with Cisco Meraki provides simplified, centralized cloud management for security, networking, and application control. Built‑in capabilities reduce operational costs and improve resource use, so you can use bandwidth more efficiently and help ensure the highest performance for critical applications.

 

Lumen SD‑WAN with Cisco Meraki support

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Lumen SD‑WAN with Versa Networks

Lumen® SD‑WAN with Versa Networks is designed to improve resource usage for multi‑site deployments. Versa provides centralized, cloud management that helps you efficiently manage bandwidth and ensure high‑level performance for your critical applications.


Lumen SD‑WAN with Versa Networks support

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Lumen SD‑WAN with Versa Networks

Lumen® SD‑WAN with Versa Networks is designed to improve resource usage for multi‑site deployments. Versa provides centralized, cloud management that helps you efficiently manage bandwidth and ensure high‑level performance for your critical applications.


Lumen SD‑WAN with Versa Networks support

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Encrypted Wavelength Service

Lumen® Encrypted Wavelength Service offers a highly scalable network connectivity with in‑flight data encryption and an easy‑to‑use key management tool that only you can control and have visibility into.
 

Encrypted Wavelength Service support

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Encrypted Wavelength Service

Lumen® Encrypted Wavelength Service offers a highly scalable network connectivity with in‑flight data encryption and an easy‑to‑use key management tool that only you can control and have visibility into.
 

Encrypted Wavelength Service support

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Fiber+ Internet

Lumen® Fiber+ Internet provides your business with fast, symmetrical Internet—up to 1 Gbps. Complete turnkey solution includes hardware and ongoing software updates managed by Lumen, with no upfront technology investment required.
 

Fiber+ Internet support

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Fiber+ Internet

Lumen® Fiber+ Internet provides your business with fast, symmetrical Internet—up to 1 Gbps. Complete turnkey solution includes hardware and ongoing software updates managed by Lumen, with no upfront technology investment required.
 

Fiber+ Internet support

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Enterprise Wireless Access Service

Lumen® Enterprise Wireless Access Service (EWAS) complements the Lumen on‑net network footprint with extensive relationships with 4G LTE and 5G wireless access providers across North America providing a cost‑effective, ubiquitous non‑terrestrial primary or backup access option especially well suited for hard‑to‑reach locations.
 

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Enterprise Wireless Access Service

Lumen® Enterprise Wireless Access Service (EWAS) complements the Lumen on‑net network footprint with extensive relationships with 4G LTE and 5G wireless access providers across North America providing a cost‑effective, ubiquitous non‑terrestrial primary or backup access option especially well suited for hard‑to‑reach locations.
 

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Lumen SD‑WAN with Cisco Viptela

Lumen® SD‑WAN with Cisco Viptela provides advanced routing, segmentation, and security capabilities for interconnecting complex enterprise networks. Its cloud‑based network management, orchestration, and overlay technologies make it easy to deploy and manage next‑generation WAN architectures. Lumen SD‑WAN with Cisco Viptela delivers secure, end‑to‑end network virtualization.

 

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Lumen SD‑WAN with Cisco Viptela

Lumen® SD‑WAN with Cisco Viptela provides advanced routing, segmentation, and security capabilities for interconnecting complex enterprise networks. Its cloud‑based network management, orchestration, and overlay technologies make it easy to deploy and manage next‑generation WAN architectures. Lumen SD‑WAN with Cisco Viptela delivers secure, end‑to‑end network virtualization.

 

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Networking APIs

Use Lumen Networking APIs to create and manage connections for Lumen® Internet On‑Demand and Lumen® Ethernet On‑Demand. You can also use our Locations API to view status and product availabilty by location.

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Networking APIs

Use Lumen Networking APIs to create and manage connections for Lumen® Internet On‑Demand and Lumen® Ethernet On‑Demand. You can also use our Locations API to view status and product availabilty by location.

DDoS Hyper

Lumen® DDoS Hyper® offers an automated, digital path to turn up DDoS protections, backed by multiple layers of DDoS mitigation defense, including our extensive and deeply peered global backbone, advanced scrubbing center technology and Black Lotus Labs threat intelligence for reduced latency, enhanced performance and highly scalable mitigation capacity.
 

DDoS Hyper support
 

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DDoS Mitigation and Reporting portal support

DDoS Hyper

Lumen® DDoS Hyper® offers an automated, digital path to turn up DDoS protections, backed by multiple layers of DDoS mitigation defense, including our extensive and deeply peered global backbone, advanced scrubbing center technology and Black Lotus Labs threat intelligence for reduced latency, enhanced performance and highly scalable mitigation capacity.
 

DDoS Hyper support
 

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DDoS Mitigation and Reporting portal support

Lumen Defender℠

Lumen Defender℠ powered by Black Lotus Labs® is your shield against internet‑based threats, adding a new layer of defense to protect your infrastructure. Lumen Defender℠ provides automated network threat detection and response capabilities to proactively detect and block evolving threats at the Lumen network edge.

 

Lumen Defender℠ support

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Lumen Defender℠

Lumen Defender℠ powered by Black Lotus Labs® is your shield against internet‑based threats, adding a new layer of defense to protect your infrastructure. Lumen Defender℠ provides automated network threat detection and response capabilities to proactively detect and block evolving threats at the Lumen network edge.

 

Lumen Defender℠ support

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DDoS Mitigation Service

Lumen® DDoS Mitigation Service provides network and application layer protection across multivector and mixed application layer attacks to help minimize downtime and maintain performance of critical web‑facing assets and applications.


DDOS Mitigation and Reporting portal support

DDoS Mitigation Service

Lumen® DDoS Mitigation Service provides network and application layer protection across multivector and mixed application layer attacks to help minimize downtime and maintain performance of critical web‑facing assets and applications.


DDOS Mitigation and Reporting portal support

SASE Solutions

Lumen® SASE Solutions is a cloud‑based network and security experience that is centrally controlled, fully converged and flexibly managed. Secure Access Service Edge (SASE) delivers cloud‑based security and networking as‑a‑service, no matter where enterprise users or apps are located. With SASE, you can provide your enterprise with productive end‑user experiences from any device and in any location.

SASE Solutions support

SASE Manager support

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SASE Solutions

Lumen® SASE Solutions is a cloud‑based network and security experience that is centrally controlled, fully converged and flexibly managed. Secure Access Service Edge (SASE) delivers cloud‑based security and networking as‑a‑service, no matter where enterprise users or apps are located. With SASE, you can provide your enterprise with productive end‑user experiences from any device and in any location.

SASE Solutions support

SASE Manager support

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Adaptive Network Security

Lumen® Adaptive Network Security is a managed network‑based security firewall service delivered from the cloud that streamlines threat management by enabling consistent policy deployment, monitoring, and event management across hybrid security environments.
 

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Security Solutions portal support

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Adaptive Network Security

Lumen® Adaptive Network Security is a managed network‑based security firewall service delivered from the cloud that streamlines threat management by enabling consistent policy deployment, monitoring, and event management across hybrid security environments.
 

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Security Solutions portal support

Download user guides:
 

Adaptive Threat Intelligence

Lumen® Adaptive Threat Intelligence delivers high‑fidelity threat intelligence in near real‑time using our portal or security information event management system (SIEM) to reduce in‑house workloads and speed response. We manage threat correlation for our customers, saving precious time and unneeded expense, so you can focus internal security staff on addressing the threats specific to your business.
 

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Security Solutions portal support

 

Adaptive Threat Intelligence

Lumen® Adaptive Threat Intelligence delivers high‑fidelity threat intelligence in near real‑time using our portal or security information event management system (SIEM) to reduce in‑house workloads and speed response. We manage threat correlation for our customers, saving precious time and unneeded expense, so you can focus internal security staff on addressing the threats specific to your business.
 

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Security Solutions portal support

 

Application Delivery Solutions

Using Lumen® Application Delivery Solutions, engineers gain complete, code‑level control over edge workload configuration, testing, and global deployment. Lumen Application Delivery Solutions enables developers to run workloads where they define the edge with DevOps‑friendly metrics, logs, and alerting for ongoing troubleshooting and tuning of edge modules.

Application Delivery Solutions support

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Application Delivery Solutions

Using Lumen® Application Delivery Solutions, engineers gain complete, code‑level control over edge workload configuration, testing, and global deployment. Lumen Application Delivery Solutions enables developers to run workloads where they define the edge with DevOps‑friendly metrics, logs, and alerting for ongoing troubleshooting and tuning of edge modules.

Application Delivery Solutions support

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Security Log Monitoring

Lumen® Security Log Monitoring continuously correlates your event data with advanced analytics, categorizing and prioritizing them for immediate review. We help you to get to the important leads and events faster for deeper analysis, reducing your time to response by escalating high severity findings to your IT professionals. We empower your enterprise with Emergency Response services that can be leveraged in a pay‑as‑you‑go model.
 

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Security Log Monitoring

Lumen® Security Log Monitoring continuously correlates your event data with advanced analytics, categorizing and prioritizing them for immediate review. We help you to get to the important leads and events faster for deeper analysis, reducing your time to response by escalating high severity findings to your IT professionals. We empower your enterprise with Emergency Response services that can be leveraged in a pay‑as‑you‑go model.
 

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Network‑based Security

Lumen® Network‑based Security is a managed and monitored security service providing a layer of protection between your network and the internet. With next‑gen firewall, IPS, content filtering features, management, and reporting portals.

Network‑based Security support

Viewing Network‑based Security reports

Network‑based Security

Lumen® Network‑based Security is a managed and monitored security service providing a layer of protection between your network and the internet. With next‑gen firewall, IPS, content filtering features, management, and reporting portals.

Network‑based Security support

Viewing Network‑based Security reports

Security APIs

Access APIs to manage Lumen® DDoS Mitigation Service. Pull in DDoS alert and mitigation details without using Lumen systems to get information or complete actions.

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Security APIs

Access APIs to manage Lumen® DDoS Mitigation Service. Pull in DDoS alert and mitigation details without using Lumen systems to get information or complete actions.

Voice Complete

Lumen® Voice Complete® is a comprehensive, global solution offered in all 50 states and five core European countries that enables you to use cloud ready SIP‑based solutions and APIs to maximize performance, enhance reliability and simplify management without having to replace TDM technology.

 

Voice Complete support

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Voice Complete

Lumen® Voice Complete® is a comprehensive, global solution offered in all 50 states and five core European countries that enables you to use cloud ready SIP‑based solutions and APIs to maximize performance, enhance reliability and simplify management without having to replace TDM technology.

 

Voice Complete support

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Lumen Solutions for Microsoft Teams

With Lumen® Solutions for Microsoft Teams, you can cost‑effectively collaborate virtually anywhere with cloud‑based video, calling and messaging delivered over the Lumen secure global network. Minimize costs with direct routing, which enables you to use a voice calling plan from your preferred provider or a new calling plan through Lumen—all within Teams.

Lumen Solutions for Microsoft Teams support

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Lumen Solutions for Microsoft Teams

With Lumen® Solutions for Microsoft Teams, you can cost‑effectively collaborate virtually anywhere with cloud‑based video, calling and messaging delivered over the Lumen secure global network. Minimize costs with direct routing, which enables you to use a voice calling plan from your preferred provider or a new calling plan through Lumen—all within Teams.

Lumen Solutions for Microsoft Teams support

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Lumen Solutions for Webex

Lumen® Solutions for Webex is an app‑centric, cloud‑based service that provides a complete collaboration suite for teams to create, meet, message, call, whiteboard and share whether they’re together  or apart—in one continuous workstream before, during and after meetings.

Lumen Solutions for Webex support

Lumen Solutions for Webex

Lumen® Solutions for Webex is an app‑centric, cloud‑based service that provides a complete collaboration suite for teams to create, meet, message, call, whiteboard and share whether they’re together  or apart—in one continuous workstream before, during and after meetings.

Lumen Solutions for Webex support

VoIP Enhanced Local Service (ELS)

Lumen® Enhanced Local (ELS) is a VoIP-based solution that supports two-way local calling with features like E911, caller ID, CNAM, directory listing, and line information database (LIDB) integration. It offers flexible pricing models—including per-minute, port-based, and flat-rate options—and allows you to manage services using Control Center, including number provisioning, porting, and dynamic location-based 911 routing.

 

VoIP Enhanced Local support

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VoIP Enhanced Local Service (ELS)

Lumen® Enhanced Local (ELS) is a VoIP-based solution that supports two-way local calling with features like E911, caller ID, CNAM, directory listing, and line information database (LIDB) integration. It offers flexible pricing models—including per-minute, port-based, and flat-rate options—and allows you to manage services using Control Center, including number provisioning, porting, and dynamic location-based 911 routing.

 

VoIP Enhanced Local support

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Local Inbound (LI)

Lumen® Local Inbound is a geo-independent VoIP solution that supports one-way inbound traffic to Lumen-provided telephone numbers, aggregating calls and handing them off to one or more IP endpoints. It is designed as a foundational service for VoIP-based applications such as contact centers, conferencing, and click-to-call, and can be enhanced with outbound trunks or other Lumen voice services to build a comprehensive voice solution.

 

Local Inbound support

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Local Inbound (LI)

Lumen® Local Inbound is a geo-independent VoIP solution that supports one-way inbound traffic to Lumen-provided telephone numbers, aggregating calls and handing them off to one or more IP endpoints. It is designed as a foundational service for VoIP-based applications such as contact centers, conferencing, and click-to-call, and can be enhanced with outbound trunks or other Lumen voice services to build a comprehensive voice solution.

 

Local Inbound support

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Lumen Solutions for Zoom

Lumen® Solutions for Zoom allows your business to migrate premises‑based communication and collaboration services to the cloud securely, easily and efficiently helping you boost productivity, business agility, customer support, and engagement.

Lumen Solutions for Zoom support

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Lumen Solutions for Zoom

Lumen® Solutions for Zoom allows your business to migrate premises‑based communication and collaboration services to the cloud securely, easily and efficiently helping you boost productivity, business agility, customer support, and engagement.

Lumen Solutions for Zoom support

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Lumen Solutions for Zoom for Government

Lumen® Solutions for Zoom for Government is scalable and flexible, giving today’s government organizations what they need to achieve their goals while still helping to protect important information shared across the platform.

Lumen Solutions for Zoom for Government support

Lumen Solutions for Zoom for Government

Lumen® Solutions for Zoom for Government is scalable and flexible, giving today’s government organizations what they need to achieve their goals while still helping to protect important information shared across the platform.

Lumen Solutions for Zoom for Government support

Hosted VoIP

Lumen® Hosted VoIP provides the ability to be connected virtually anywhere, anytime in any way and delivers an experience your team will love, with the trust and simplicity that other services promise but often fail to deliver.


Hosted VoIP support

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Hosted VoIP

Lumen® Hosted VoIP provides the ability to be connected virtually anywhere, anytime in any way and delivers an experience your team will love, with the trust and simplicity that other services promise but often fail to deliver.


Hosted VoIP support

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SIP Trunking

Lumen® SIP Trunking enables you to use SIP‑based services to improve performance, enhance reliability and simplify management with no TDM technology replacement. Easily make calls more securely via the internet using your existing PBX and consolidate phone lines onto a single data network connection.


SIP Trunking support

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SIP Trunking

Lumen® SIP Trunking enables you to use SIP‑based services to improve performance, enhance reliability and simplify management with no TDM technology replacement. Easily make calls more securely via the internet using your existing PBX and consolidate phone lines onto a single data network connection.


SIP Trunking support

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Cloud Communications

Lumen® Cloud Communications provides a simple migration from premise‑based systems to a fully managed, cloud enabled calling and collaboration platform. Our reliable, scalable and secure solution provides connectivity over desktop and mobile environments, ensuring employees and customers stay connected.


Cloud Communications support

Cloud Communications

Lumen® Cloud Communications provides a simple migration from premise‑based systems to a fully managed, cloud enabled calling and collaboration platform. Our reliable, scalable and secure solution provides connectivity over desktop and mobile environments, ensuring employees and customers stay connected.


Cloud Communications support

Communications APIs

Use Lumen Communications APIs to seamlessly reserve telephone numbers into inventory, subscribe telephone numbers to the end user, and update directory listing and CNAM (caller display) information.

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Communications APIs

Use Lumen Communications APIs to seamlessly reserve telephone numbers into inventory, subscribe telephone numbers to the end user, and update directory listing and CNAM (caller display) information.

Edge Bare Metal

Lumen® Edge Bare Metal allows your to deploy physical, dedicated, on‑demand and pay‑as‑you‑go servers hosted in distributed locations. Optimize app performance with dedicated bare metal servers on edge nodes designed to deliver 5ms or less of latency.

 

Edge Bare Metal support
 

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Release notes

Edge Bare Metal

Lumen® Edge Bare Metal allows your to deploy physical, dedicated, on‑demand and pay‑as‑you‑go servers hosted in distributed locations. Optimize app performance with dedicated bare metal servers on edge nodes designed to deliver 5ms or less of latency.

 

Edge Bare Metal support
 

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Release notes

Network Storage

Lumen® Network Storage can help your organization generate storage in your network as data creation and consumption shifts from core data centers to the cloud and the edge.

 

Network Storage support

Network Storage

Lumen® Network Storage can help your organization generate storage in your network as data creation and consumption shifts from core data centers to the cloud and the edge.

 

Network Storage support

Edge Private Cloud

Lumen® Edge Private Cloud—based on VMware Cloud Foundation™ and Software‑Defined Data Center (SDDC) technology—is designed to help reduce human errors, improve security and enable new levels of control and scalability between multiple clouds and the edge.


Edge Private Cloud support

Edge Private Cloud

Lumen® Edge Private Cloud—based on VMware Cloud Foundation™ and Software‑Defined Data Center (SDDC) technology—is designed to help reduce human errors, improve security and enable new levels of control and scalability between multiple clouds and the edge.


Edge Private Cloud support

Edge Gateway

Lumen® Edge Gateway is a virtualization platform for your premises enabling on‑demand experiences for virtualized network, security, and IT functions—like a mini cloud in your building. Offered as‑a‑service in flexible management models so you can help reduce hardware costs and optimize your network and IT personnel time by simplifying your premises infrastructure footprint.


Edge Gateway support

Edge Gateway

Lumen® Edge Gateway is a virtualization platform for your premises enabling on‑demand experiences for virtualized network, security, and IT functions—like a mini cloud in your building. Offered as‑a‑service in flexible management models so you can help reduce hardware costs and optimize your network and IT personnel time by simplifying your premises infrastructure footprint.


Edge Gateway support

Application Delivery Solutions

Lumen® Application Delivery Solutions is a flexible and powerful edge computing framework in which businesses can build, run and optimize applications directly on the Lumen infrastructure. These solutions provide the capacity and framework to optimally deliver and secure your most important web assets, while putting your architects, developers, and sysadmins in the driver’s seat.


Application Delivery Solutions support

Application Delivery Solutions

Lumen® Application Delivery Solutions is a flexible and powerful edge computing framework in which businesses can build, run and optimize applications directly on the Lumen infrastructure. These solutions provide the capacity and framework to optimally deliver and secure your most important web assets, while putting your architects, developers, and sysadmins in the driver’s seat.


Application Delivery Solutions support

Vyvx® Broadcast Solutions

Lumen® Vyvx® Broadcast Solutions provide IP video acquisition, distribution and delivery for many of the world’s largest media companies. From live sports to 24/7 news cycles, we offer a full portfolio of end‑to‑end video transport solutions that run on top of our fiber backbone and global edge network.

 

Vyvx® support

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Vyvx® Broadcast Solutions

Lumen® Vyvx® Broadcast Solutions provide IP video acquisition, distribution and delivery for many of the world’s largest media companies. From live sports to 24/7 news cycles, we offer a full portfolio of end‑to‑end video transport solutions that run on top of our fiber backbone and global edge network.

 

Vyvx® support

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Edge Cloud APIs

The Lumen Edge platform provides on‑demand provisioning, monitoring, and logging of low‑latency compute nodes. The Edge Cloud APIs allow you to directly call APIs from your own application instead of having to sign in to a Lumen system or front‑end application to get information or complete actions. This enables a more efficient process for provisioning compute instances, monitoring logs, viewing statistics, and managing workloads.

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Edge Cloud APIs

The Lumen Edge platform provides on‑demand provisioning, monitoring, and logging of low‑latency compute nodes. The Edge Cloud APIs allow you to directly call APIs from your own application instead of having to sign in to a Lumen system or front‑end application to get information or complete actions. This enables a more efficient process for provisioning compute instances, monitoring logs, viewing statistics, and managing workloads.