X

Lumen help

Security services support

Managing and monitoring security threats is a resource‑intensive process. Lumen® Security services help your IT team do more with less by automating your network‑integrated security to neutralize threats before they do harm—and before they take up your whole day. To get started, select your service:

A man and two woman talking together in a office and looking at paper plans.

DDoS Hyper

Lumen® DDoS Hyper® offers an automated, digital path to turn up DDoS protections, backed by multiple layers of DDoS mitigation defense, including our extensive and deeply peered global backbone, advanced scrubbing center technology and Black Lotus Labs threat intelligence for reduced latency, enhanced performance and highly scalable mitigation capacity.
 

DDoS Hyper support
 

Manage your service
 

DDoS Mitigation and Reporting portal support

DDoS Hyper

Lumen® DDoS Hyper® offers an automated, digital path to turn up DDoS protections, backed by multiple layers of DDoS mitigation defense, including our extensive and deeply peered global backbone, advanced scrubbing center technology and Black Lotus Labs threat intelligence for reduced latency, enhanced performance and highly scalable mitigation capacity.
 

DDoS Hyper support
 

Manage your service
 

DDoS Mitigation and Reporting portal support

Lumen Defender℠

Lumen Defender℠ powered by Black Lotus Labs® is your shield against internet‑based threats, adding a new layer of defense to protect your infrastructure. Lumen Defender℠ provides automated network threat detection and response capabilities to proactively detect and block evolving threats at the Lumen network edge.


Lumen Defender℠ support

Manage your service

Lumen Defender℠

Lumen Defender℠ powered by Black Lotus Labs® is your shield against internet‑based threats, adding a new layer of defense to protect your infrastructure. Lumen Defender℠ provides automated network threat detection and response capabilities to proactively detect and block evolving threats at the Lumen network edge.


Lumen Defender℠ support

Manage your service

DDoS Mitigation Service

Lumen® DDoS Mitigation Service provides network and application layer protection across multivector and mixed application layer attacks to help minimize downtime and maintain performance of critical web‑facing assets and applications.


DDOS Mitigation and Reporting portal support

DDoS Mitigation Service

Lumen® DDoS Mitigation Service provides network and application layer protection across multivector and mixed application layer attacks to help minimize downtime and maintain performance of critical web‑facing assets and applications.


DDOS Mitigation and Reporting portal support

SASE Solutions

Lumen® SASE Solutions is a cloud‑based network and security experience that is centrally controlled, fully converged and flexibly managed. Secure Access Service Edge (SASE) delivers cloud‑based security and networking as‑a‑service, no matter where enterprise users or apps are located. With SASE, you can provide your enterprise with productive end‑user experiences from any device and in any location.

SASE Solutions support

SASE Manager support

Get ready for SASE Solutions
 

Manage your service

SASE Solutions

Lumen® SASE Solutions is a cloud‑based network and security experience that is centrally controlled, fully converged and flexibly managed. Secure Access Service Edge (SASE) delivers cloud‑based security and networking as‑a‑service, no matter where enterprise users or apps are located. With SASE, you can provide your enterprise with productive end‑user experiences from any device and in any location.

SASE Solutions support

SASE Manager support

Get ready for SASE Solutions
 

Manage your service

Adaptive Network Security

Lumen® Adaptive Network Security is a managed network‑based security firewall service delivered from the cloud that streamlines threat management by enabling consistent policy deployment, monitoring, and event management across hybrid security environments.
 

Manage your service

Security Solutions portal support

Download user guides:
 

Adaptive Network Security

Lumen® Adaptive Network Security is a managed network‑based security firewall service delivered from the cloud that streamlines threat management by enabling consistent policy deployment, monitoring, and event management across hybrid security environments.
 

Manage your service

Security Solutions portal support

Download user guides:
 

Adaptive Threat Intelligence

Lumen® Adaptive Threat Intelligence delivers high‑fidelity threat intelligence in near real‑time using our portal or security information event management system (SIEM) to reduce in‑house workloads and speed response. We manage threat correlation for our customers, saving precious time and unneeded expense, so you can focus internal security staff on addressing the threats specific to your business.
 

Manage your service
 

Security Solutions portal support

Adaptive Threat Intelligence

Lumen® Adaptive Threat Intelligence delivers high‑fidelity threat intelligence in near real‑time using our portal or security information event management system (SIEM) to reduce in‑house workloads and speed response. We manage threat correlation for our customers, saving precious time and unneeded expense, so you can focus internal security staff on addressing the threats specific to your business.
 

Manage your service
 

Security Solutions portal support

Application Delivery Solutions

Using Lumen® Application Delivery Solutions, engineers gain complete, code‑level control over edge workload configuration, testing, and global deployment. Lumen Application Delivery Solutions enables developers to run workloads where they define the edge with DevOps‑friendly metrics, logs, and alerting for ongoing troubleshooting and tuning of edge modules.

Application Delivery Solutions support

Manage your service

Create a ticket

Application Delivery Solutions

Using Lumen® Application Delivery Solutions, engineers gain complete, code‑level control over edge workload configuration, testing, and global deployment. Lumen Application Delivery Solutions enables developers to run workloads where they define the edge with DevOps‑friendly metrics, logs, and alerting for ongoing troubleshooting and tuning of edge modules.

Application Delivery Solutions support

Manage your service

Create a ticket

Security Log Monitoring

Lumen® Security Log Monitoring continuously correlates your event data with advanced analytics, categorizing and prioritizing them for immediate review. We help you to get to the important leads and events faster for deeper analysis, reducing your time to response by escalating high severity findings to your IT professionals. We empower your enterprise with Emergency Response services that can be leveraged in a pay‑as‑you‑go model.
 

Need help? Contact us


Manage your service

Security Log Monitoring

Lumen® Security Log Monitoring continuously correlates your event data with advanced analytics, categorizing and prioritizing them for immediate review. We help you to get to the important leads and events faster for deeper analysis, reducing your time to response by escalating high severity findings to your IT professionals. We empower your enterprise with Emergency Response services that can be leveraged in a pay‑as‑you‑go model.
 

Need help? Contact us


Manage your service

Network‑based Security

Lumen® Network‑based Security is a managed and monitored security service providing a layer of protection between your network and the internet. With next‑gen firewall, IPS, content filtering features, management, and reporting portals.

Network‑based Security support

Viewing Network‑based Security reports

Network‑based Security

Lumen® Network‑based Security is a managed and monitored security service providing a layer of protection between your network and the internet. With next‑gen firewall, IPS, content filtering features, management, and reporting portals.

Network‑based Security support

Viewing Network‑based Security reports

Security APIs

Access APIs to manage Lumen® DDoS Mitigation Service. Pull in DDoS alert and mitigation details without using Lumen systems to get information or complete actions.

Explore Security APIs

Security APIs

Access APIs to manage Lumen® DDoS Mitigation Service. Pull in DDoS alert and mitigation details without using Lumen systems to get information or complete actions.

Security support contacts

Portal Support Center: for issues accessing your Security features—such as reports, list of services, or the Lumen Security Solutions portal—including security signin, usernames/passwords, or security tokens (using two-factor authentication).

 

Security Operations Center (SOC): for issues with Security Services or the Security Solutions portal—such as questions about usability or event data.