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Security Services support: Overview

Managing and monitoring security threats is a resource-intensive process. Lumen Security Services help your IT team do more with less by automating your network-integrated security to neutralize threats before they do harm—and before they take up your whole day. To get started, select your service:

Adaptive Network Security

Lumen® Adaptive Network Security is a managed network-based security firewall service delivered from the cloud that streamlines threat management by enabling consistent policy deployment, monitoring, and event management across hybrid security environments.

 

Manage your service

Security Solutions portal support

 

Download user guides:
 

Adaptive Threat Intelligence

Lumen® Adaptive Threat Intelligence delivers high-fidelity threat intelligence in near real-time using our portal or security information event management system (SIEM) to reduce in-house workloads and speed response. We manage threat correlation for our customers, saving precious time and unneeded expense, so you can focus internal security staff on addressing the threats specific to your business.

 

Manage your service

Security Solutions portal support

 

Download whitepapers:
 

DDoS Mitigation Service

Lumen® DDoS Mitigation Service provides network and application layer protection across multivector and mixed application layer attacks to help minimize downtime and maintain performance of critical web-facing assets and applications.

 

DDOS Mitigation Reporting portal support

DDoS Hyper

Lumen® DDoS Hyper® offers an automated, digital path to turn up DDoS protections, backed by multiple layers of DDoS mitigation defense, including our extensive and deeply peered global backbone, advanced scrubbing center technology and Black Lotus Labs threat intelligence for reduced latency, enhanced performance and highly scalable mitigation capacity.

 

DDoS Hyper support

Manage your service

DDoS Mitigation Reporting portal support

Managed Endpoint Detection and Response (coming soon)

Lumen® Managed Endpoint Detection and Response service provides a layered defense to help mitigate against ransomware, malware, and other advanced persistent threats that endanger corporate endpoints. Using advanced threat intelligence and behavioral analytics, the Lumen 24/7 Security Operations Center (SOC) enables automated real-time threat detection and remediation of impacted endpoints to pre-infection states.

Network-based Security

Lumen® Network-based Security is a managed and monitored security service providing a layer of protection between your Lumen® IQ network and the internet. With next-gen firewall, IPS, content filtering features, and management and reporting portals.

 

Request portal tokens

Security Log Monitoring

Lumen® Security Log Monitoring continuously correlates your event data with advanced analytics, categorizing and prioritizing them for immediate review. We help you to get to the important leads and events faster for deeper analysis, reducing your time to response by escalating high severity findings to your IT professionals. We empower your enterprise with Emergency Response services that can be leveraged in a pay-as-you-go model.
 

We're working on adding content for this product. In the interim, please contact us for help.


Manage your service

Security support contacts

Portal Support Center: for issues accessing your Security features—such as reports, list of services, or the Lumen Security Solutions portal—including security signin, usernames/passwords, or security tokens (using two-factor authentication).

 

Security Operations Center (SOC): for issues with Security Services or the Security Solutions portal—such as questions about usability or event data.