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Security Services support: Overview
Managing and monitoring security threats is a resource-intensive process. Lumen Security Services help your IT team do more with less by automating your network-integrated security to neutralize threats before they do harm—and before they take up your whole day. To get started, select your service:
Adaptive Network Security
Lumen® Adaptive Network Security is a managed network-based security firewall service delivered from the cloud that streamlines threat management by enabling consistent policy deployment, monitoring, and event management across hybrid security environments.
Download user guides
Adaptive Threat Intelligence
Lumen® Adaptive Threat Intelligence (ATI) delivers high-fidelity threat intelligence in near real-time using our portal or security information event management system (SIEM) to reduce in-house workloads and speed response. We manage threat correlation for our customers, saving precious time and unneeded expense, so you can focus internal security staff on addressing the threats specific to your business.
DDoS Mitigation Service
Lumen® DDoS Mitigation Service provides network and application layer protection across multivector and mixed application layer attacks to help minimize downtime and maintain performance of critical web-facing assets and applications.
Lumen® DDoS Hyper℠
Lumen DDoS Hyper offers an automated, digital path to turn up DDoS protections, backed by multiple layers of DDoS mitigation defense, including our extensive and deeply peered global backbone, advanced scrubbing center technology and Black Lotus Labs threat intelligence for reduced latency, enhanced performance and highly scalable mitigation capacity.
Network-Based Security
Lumen® Network-Based Security (NBS) is a managed and monitored security service providing a layer of protection between your Lumen IQ network and the internet. With next-gen firewall, IPS, content filtering features, and management and reporting portals.
Security Log Monitoring
Security Log Monitoring continuously correlates your event data with advanced analytics, categorizing and prioritizing them for immediate review. We help you to get to the important leads and events faster for deeper analysis, reducing your time to response by escalating high severity findings to your IT professionals. We empower your enterprise with Emergency Response services that can be leveraged in a pay-as-you-go model.
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Security support contacts
Portal Support Center: for issues accessing your Security features—such as reports, inventory, or the Lumen Security Solutions portal—including security signin, usernames/passwords, or security tokens (using two-factor authentication).
- Learn how to manage security tokens in Control Center
- Create a portal support ticket using Control Center.
(Click Service Mgmt, then click Portal Support Ticket.)
- Chat with us in Control Center to open a portal support ticket on your behalf.
- Call the Portal Support Center to open a portal support ticket on your behalf: 877-453-8353, option 2, then 3 (6:00am–6:00pm MT)
Security Operations Center (SOC): for issues with Security Services or the Security Solutions portal—such as questions about usability or event data.
- For all services except Security Log Monitoring, create a security trouble ticket using Control Center. (Click Service Mgmt, then click Security Trouble Ticket.)
- For issues with Security Log Monitoring, email MSSP-SOC@lumen.com.
- For information about escalating security trouble tickets, see your regional handbook.
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