We want you to get the most out of your toll-free service by using the routing features. In most cases you’ll use a combination of these features to build out call plans. Call plans help direct calls, so you can best serve your customers.
Percentage allocation—route a percentage of your callers to one or more support locations. For example, you could route 50% of your calls to Irving, TX, 35% to Sioux Falls, SD, and 15% to Jacksonville, FL.
Time-of-day routing—route callers based on the hour of the day. For example, in the morning you send callers to your Florida office and in the afternoon route them to your Oregon location.
Day-of-week routing—route callers to a different number on certain days of the week. For example, on week days have inbound calls go to your headquarters sales department and on weekends send them to your regional sales office.
Day-of-year routing—route callers on specific days of the year—this is especially helpful if you're closed. Use day-of-year routing to route traffic on Christmas, Mother's Day, Easter, or a custom day you create.
Geographic routing—route callers to a different number based on location. For example, if you're a national organization that wants to emphasize you're locally operated, you can route calls based on geography. Calls from Tempe, Santa Barbara, and Madison come into the same switched, toll-free number, but based on the routing criteria you've created, the Tempe and Santa Barbara customers are routed to your California call center. And the Madison calls are answered by your Chicago staff.