Porting support: Virtual Front Office (SPIDs 7178, 7280, and 8994)

• Lumen ports telephone numbers following all applicable regulatory rules and industry guidelines.
  
  
• Lumen honors port-out requests from any authorized carrier (including cellular carriers) where the carrier indicates that they have a letter of authorization (LOA) from the end-user customer.
  
  
• Lumen reviews requests for expedited port out intervals on an individual case basis with particular focus on preventing emergency services (such as 911, police, fire, ambulance, or medical facilities) from being out of service, but we do not guarantee that we can meet the shortened interval.
  
  
• LOA: the LOA is not a required attachment to an LSR before Lumen will accept it. It is only necessary to have the AGAUTH box populated with the LOA name.
  
  
• Changes or cancellations: The NSP must submit a supplement LSR to Lumen a minimum of 24 hours before the scheduled cut over. Large changes or additions to the LSR may affect the original due date.
  
  
• Rejects or clarifications to the LSR: Lumen rejects LSRs when they don't provide sufficient information to process our disconnect service order. Lumen rejects LSRs for the following reasons:
  
  
  • If all 14 required fields are not complete for simple ports.
    
  • If the end user name does not match our customer of record.
  • If the service address on the LSR does not match the service address of record.
  • If porting out all numbers that are part of a contractually bundled service.
    (You must contact your Lumen representative to determine remaining products and pricing.)
    
    
• Lumen issues a firm order commitment (FOC) when all open clarifications or rejects have been resolved.
  
  
• NPAC activation of TNs: To help ensure concurrence on the FOC date, the gaining carrier must build an NPAC subscription for the TNs porting a minimum of 18 business hours prior to the due date.
  
  
• Any ring-to telephone number associated with a toll-free number will be disconnected at time of port. To avoid an outage, toll-free numbers should be ported (Resp Org) prior to, or on the same day as, the numbers porting.

Projects are defined as a local service request (LSR) to port 100 or more numbers. Project requests require a minimum of five business days. You include “Project/End User Name” in the remarks section of the LSR page and fill in all required fields (highlighted in yellow) within the Virtual Front Office (VFO) tool. Once approved and free of rejects or clarifications, Lumen responds with a FOC and your due date for the project. LSRs submitted as a project are subject to normal LSR validation.

To port toll-free numbers from (Resp Org ID INF01), email a resp org release request with the LOA signed by the authorized customer contact to 8xxResporgRelease@lumen.com and include the
 

• customer account name
• billing or service address
• new Resp Org ID
• toll-free number(s) that need porting
• authorized signature
• customer sign date   

You need to send requests within 30 days of the customer-signed date. Lumen rejects outdated LOAs.

To request a CSR, email PortOutCSR@lumen.com and include the following:

• customer name
• service address
• billing phone number (BTN)

• An FOC or error status will be returned back to the NSP within 24 hours of receipt of the LSR.
  
  
• After receiving a clean LSR, Lumen requires a minimum of four business days to process an order.
  
  
• A due-date supplement will be required if numbers are not ported on FOC date. If a supplement is not received 24 hours before FOC date, the order will be cancelled the following business day.