The service-delivery process doesn't have to be complicated. Consider this your to-do checklist as we take you from entering your order through accepting your service and introducing you to your billing and service assurance team.
Most of our products follow the stages below, but a few have separate steps to deliver the product or additional tasks you need to complete. Learn more about these products
Lumen works with you to confirm and collect additional order details to help ensure an accurate an on-time delivery.
We collaborate with you to finalize service design and provide a delivery date.
We install your service and perform internal testing to help ensure proper function and performance of your service.
Depending on your service, Lumen will ask you to self-activate or coordinate scheduled activations.
Once your service is up and running, we hand over the service to you to manage. Access tools to help you manage your service and get your questions answered when you need help.