Lumen help
Readiness: overview
Activate your service quickly
The service-delivery process doesn't have to be complicated. Consider this your to-do checklist as we take you from entering your order through accepting your service and introducing you to your billing and service assurance team.
Most of our products follow the steps below, but a few have separate steps to deliver the product or additional tasks you need to complete. Learn more about these products.
Step 1: Confirm
Just like you, we want to get it right the first time. Our first step is to confirm technical details for your order to help ensure an accurate and on-time delivery.
Step 2: Design
Next, we work with you to finalize service design so we can provide a delivery date.
Step 3: Build and test
After we design your service, we build, configure (logical and/or physical), and test the service.
Step 4: Activate
Now that we've installed your service, it’s time to activate it. Depending on your service, you activate services on your own or we coordinate a scheduled activations.
Step 5: Manage
Once your service is up and running, we hand over the service to you to manage. Access tools to help you manage your service and get your questions answered when you need help.
