If the end-user is out of service (OOS) and the due date on the service request has passed and you need to restore the Lumen service, you must contact the CLEC LNP team to begin the "workback" process within a 48-hour window past a due date. (If after hours must follow escalation procedures with CLEC LNP team.) If your "workback" request includes a request to cancel future port activity, this request will be handled verbally by the CLEC LNP team and no new service request will be required.
A "workback" occurs when the end-user is OOS and the subscription was never activated at the NPAC. The CLEC LNP representative will request that you either send in a supplement to the existing service request (when appropriate), or a new service request, via the LSR portal, on all requests to restore service for the end user in the Lumen switch, when the request has already been completed and you desire a future port date.
Lumen will begin the restoration process for the end-user's service upon receipt of the service request for future port activity or the verbal request on cancels. Occasionally, a restoral may be needed after the port subscription has been activated, these requests will be handled on an ICB through the same end-user out of service process. Failure to follow this process may result in the non-fatal reject of your "workback" request and delay the restoral.