Lumen help
VNF type | Required? | Description |
SD-WAN (software-defined wide area network) edge | Required | Software-defined wide area network used to connect applications. On the Edge Gateway device, external interfaces connect directly to the WAN ports. In the virtual machine service chain, internal interfaces connect to firewall transit networks or LAN (local area network) virtual networks. |
Firewall | Optional | Firewall to protect the IT payload (virtual machines). On the Edge Gateway device, external interfaces connect to firewall transit networks. In the virtual machine service chain, internal interfaces connect to LAN networks. |
IT payload | Optional. You can have as many applications as the hardware can support depending on the device specifications (memory, storage, virtual cores). | Virtual machines you run on your Edge Gateway device. In the virtual machine service chain, LAN interfaces connect to LAN networks. |
SBC (session border controller) | Optional | Controls the network traffic of your Edge Gateway device. On the Edge Gateway device, external interfaces connect to WAN Edge SBC interfaces. In the virtual machine service chain, internal interfaces connect to LAN networks. |
The Edge Gateway service chain provides a mapping for layer 1 virtual wire connections between the physical ports and the logical ports in the VNFs. These virtual wire connections act like trunk ports. You must configure layer 2 (virtual LAN tag) and layer 3 (IP/routing) inside the VNFs.
The Edge Gateway device is available in three variations of the Lanner NCA-1515A (8 core) and Lanner NCA-1515F (16 core) chassis. Each of the variations has a US model and a global model. The US models include an LTE modem. The global models do not have this modem. The size (number of cores, available storage, and memory) of the model determines the type and number of applications you can run within the IT payload component. You cannot run more applications than the device is capable of running.
Lumen model | Chassis | Virtual cores | RAM | Disk | WAN ports | LAN ports | Onboard LTE | Power supplies | Power input | Cooling | Form factor options |
U0832-E08L-01 | Lanner NCA-1515A | 8 ATOM C3758 | 32 GB | 512 GB | 2x 1GbE SFP 1x 1GgE Copper | 2x 1GgE Copper | Sierra 7455
|
1 | External AC 100~240V @50-60 Hz | Smart (Single Fan) | Desktop Rack Mount (1 RU) |
U1632-E08L-01 | Lanner NCA-1515F | 16 ATOM C3758 | 1 TB | Smart (Dual Fan) | |||||||
U1664-E08-01L |
64 GB |
Lumen model | Chassis | Virtual cores | RAM | Disk | WAN ports | LAN ports | Onboard LTE | Power supplies | Power input | Cooling | Form factor options |
U0832-E08-01 | Lanner NCA-1515A | 8 ATOM C3758 | 32 GB | 512 GB | 2x 1GbE SFP 1x 1GbE Copper | 2x 1GbE Copper | None | 1 | External AC 100~240V @50-60 Hz | Smart (Single Fan) | Desktop Rack Mount (1 RU) |
U1632-E08-01 | Lanner NCA-1515F | 16 ATOM C3758 | 1 TB | Smart (Dual Fan) | |||||||
U1664-E08-01 | 64 GB |
Edge Gateway enables you to deploy an SD-WAN on your device.
Edge Gateway enables you to deploy a firewall on your device.
Edge Gateway enables you to deploy IT payloads on your device.
Edge Gateway enables you to deploy an SBC on your device.
Lumen offers multiple ways for you to get support for Edge services. Our Edge Customer Care team is available and ready to assist 24/7 by phone at the regional toll-free numbers below.
Lumen provides the following support:
Note: When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. Need help finding the billing account number? You can find your BAN in two ways:
For quick access to our knowledge base for this product, bookmark this page. You can also access this content from the Edge Services portal: in the upper-right corner of the portal, click Support, then click Knowledge Base.
You can reach our Lumen Edge Customer Care specialist using click to chat 24/7/365 within the Lumen Edge Services portal. In the bottom-right corner of the portal, click Chat with an Expert. Be sure to have the following information ready for our specialist:
When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. You can find your BAN in two ways:
System requirements for chat:
Note: Chat is not supported in Chrome incognito mode and is only available in English.
Email the Lumen Edge Support team: EdgeServicesIncident@lumen.com and provide as much of the following information as possible. This creates a ticket for our customer care specialists to work.
When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. You can find your BAN in two ways:
You can reach our Lumen Edge Customer Care specialists by phone 24/7/365 using the following numbers:
Our team will need the following information from you:
When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. You can find your BAN in two ways: