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Lumen® Edge Gateway support: Overview

Edge Gateway enables you expedite your on-premise operations by using and managing a device storing a virtual machine service chain.

Deploying Edge Gateway applications

The Lumen Edge Gateway device enables you to set up an on-premise virtual machine service chain. Only network, security, and IT specialists should work with the Edge Gateway device and applications. Edge Gateway supports four types of VNFs (virtual network functions). Each type determines where it stands in the service chain. The Edge Gateway has the following requirements for each of the VNF types:
VNF type Required? Description
SD-WAN (software-defined wide area network) edge Required Software-defined wide area network used to connect applications. On the Edge Gateway device, external interfaces connect directly to the WAN ports. In the virtual machine service chain, internal interfaces connect to firewall transit networks or LAN (local area network) virtual networks.
Firewall Optional Firewall to protect the IT payload (virtual machines). On the Edge Gateway device, external interfaces connect to firewall transit networks. In the virtual machine service chain, internal interfaces connect to LAN networks.
IT payload Optional. You can have as many applications as the hardware can support depending on the device specifications (memory, storage, virtual cores). Virtual machines you run on your Edge Gateway device. In the virtual machine service chain, LAN interfaces connect to LAN networks.
SBC (session border controller) Optional Controls the network traffic of your Edge Gateway device. On the Edge Gateway device, external interfaces connect to WAN Edge SBC interfaces. In the virtual machine service chain, internal interfaces connect to LAN networks.

The Edge Gateway service chain provides a mapping for layer 1 virtual wire connections between the physical ports and the logical ports in the VNFs. These virtual wire connections act like trunk ports. You must configure layer 2 (virtual LAN tag) and layer 3 (IP/routing) inside the VNFs.

Edge Gateway devices

The Edge Gateway device is available in three variations of the Lanner NCA-1515A (8 core) and Lanner NCA-1515F (16 core) chassis. Each of the variations has a US model and a global model. The US models include an LTE modem. The global models do not have this modem. The size (number of cores, available storage, and memory) of the model determines the type and number of applications you can run within the IT payload component. You cannot run more applications than the device is capable of running.

US models

Lumen model Chassis Virtual cores RAM Disk WAN ports LAN ports Onboard LTE Power supplies Power input Cooling Form factor options
U0832-E08L-01 Lanner NCA-1515A 8 ATOM C3758 32 GB 512 GB 2x 1GbE SFP  1x 1GgE Copper 2x 1GgE Copper

Sierra 7455

 

 1 External AC 100~240V @50-60 Hz Smart (Single Fan) Desktop Rack Mount (1 RU)
U1632-E08L-01 Lanner NCA-1515F 16 ATOM C3758 1 TB Smart (Dual Fan)

U1664-E08-01L

 64 GB

Global models

Lumen model Chassis Virtual cores RAM Disk WAN ports LAN ports Onboard LTE Power supplies Power input Cooling Form factor options
U0832-E08-01 Lanner NCA-1515A 8 ATOM C3758 32 GB 512 GB 2x 1GbE SFP  1x 1GbE Copper 2x 1GbE Copper None 1 External AC 100~240V @50-60 Hz Smart (Single Fan) Desktop Rack Mount (1 RU)
U1632-E08-01 Lanner NCA-1515F 16 ATOM C3758 1 TB Smart (Dual Fan)
U1664-E08-01 64 GB

Service ports on the Edge Gateway device.

The service chain.

Deploying applications

Deploying SD-WAN applications

Edge Gateway enables you to deploy an SD-WAN on your device.
 

Deploying firewall applications

Edge Gateway enables you to deploy a firewall on your device.
 

Deploying IT payload applications

Edge Gateway enables you to deploy IT payloads on your device.
 

Deploying SBC applications

Edge Gateway enables you to deploy an SBC on your device.
 

Edge Gateway support

Lumen offers multiple ways for you to get support for Edge services. Our Edge Customer Care team is available and ready to assist 24/7 by phone at the regional toll-free numbers below.
 

Lumen provides the following support:
 

  • 24/7 support: online (knowledge base), chat, email/ticket, or phone
  • 24/7 health monitoring and incident resolution of the Lumen Edge platform systems (e.g., physical servers, orchestration systems, virtualization management systems, data center hosting services, network architecture, and storage systems).
  • Public Internet connectivity latency/interruption within the Lumen Edge platform (e.g., between servers).
  • Determine that your server is ON/active and is reachable

Note: When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. Need help finding the billing account number? You can find your BAN in two ways:

  • on your paperless invoice

    • To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.

    • To access your invoice from Edge Services portal, click Support, then click Billing. You are directed to Control Center. Click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
       
  • on your paper invoice

Knowledge base

For quick access to our knowledge base for this product, bookmark this page. You can also access this content from the Edge Services portal: in the upper-right corner of the portal, click Support, then click Knowledge Base.

Support by chat

You can reach our Lumen Edge Customer Care specialist using click to chat 24/7/365 within the Lumen Edge Services portal. In the bottom-right corner of the portal, click Chat with an Expert. Be sure to have the following information ready for our specialist:
 

  • contact information: name, email, and phone number
  • description of your issue
  • attach any error logs or other pertinent data captured to help us troubleshoot your issue
  • billing account number for the service you need help with

System requirements for chat:

  • supported operating systems: Windows XP, Vista, 7, 8, 8.1, 10, Mac OS X 10.8 and newer
  • supported browsers: Chrome 31 and newer, Mozilla Firefox 29 and newer, Internet Explorer 7 and newer, Safari 6 and newer, Opera 12 and newer

 

Note: Chat is not supported in Chrome incognito mode and is only available in English.

Support by email

Email the Lumen Edge Support team: EdgeServicesIncident@lumen.com and provide as much of the following information as possible. This creates a ticket for our customer care specialists to work.
 

  • contact information: name, email, phone number
  • description of the issue
  • attach any error logs or other pertinent data captured to help us resolve your issue
  • billing account number for the service you need help with

Support by phone

You can reach our Lumen Edge Customer Care specialists by phone 24/7/365 using the following numbers:

  • US: 800-536-3273
  • UK: 08005288798

Our team will need the following information from you:

  • contact information: name, email, and phone number
  • description of issue
  • billing account number for the service you need help with