Lumen help

VoIP: VoIP portal

Access the Lumen^® VoIP portal to manage your VoIP services. Download user guides to learn more how to manage your services and learn about additional features that are available.

VoIP portal guides

VoIP administrator portal user guide

Learn how to manage your VoIP service and manage users/seats.

Download

VoIP end-user portal user guide

Learn how to customize your VoIP service, set up voicemail, and manage contacts.

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IQ SIP Trunk administrator portal user guide

Learn how to manage your IQ SIP Trunk service.

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IQ SIP Trunk administrator guide: 911 information

Learn how to manage the 911 information for your IQ SIP Trunk service.

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Call recording user guide

View your call-recording dashboard, listen to and manage your recordings.

Download

Bulk-upload instructions

Use the VoIP administrator portal to bulk upload user/seat information to easily manage your service.

Download