Lumen help
VoIP: VoIP portal
Access the Lumen® VoIP portal to manage your VoIP services. Download user guides to learn more how to manage your services and learn about additional features that are available.
VoIP portal guides
VoIP administrator portal user guide
Learn how to manage your VoIP service and manage users/seats.
VoIP end-user portal user guide
Learn how to customize your VoIP service, set up voicemail, and manage contacts.
Lumen SIP Trunking administrator portal user guide
Learn how to manage your Lumen® SIP Trunking service.
Lumen SIP Trunking administrator guide: 911 information
Learn how to manage the 911 information for your Lumen® SIP Trunking service.
Call recording user guide
View your call-recording dashboard, listen to and manage your recordings.
Bulk-upload instructions
Use the VoIP administrator portal to bulk upload user/seat information to easily manage your service.
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