Lumen help
If a user in your organization no longer needs two-factor authentication (2FA) to access Lumen Security services, you can remove 2FA from their user profile. If they need access again later, you can add 2FA to the user again. You can also reset 2FA if the user has trouble using the authenticator app, needs to change authenticator apps, or needs to change the device they use for the authenticator app.
To remove two-factor authentication from a user:
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