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Removing two-factor authentication from a user

If a user in your organization no longer needs two-factor authentication (2FA) to access Lumen Security services, you can remove 2FA from their user profile. If they need access again later, you can add 2FA to the user again. You can also reset 2FA if the user has trouble using the authenticator app, needs to change authenticator apps, or needs to change the device they use for the authenticator app.

To remove two-factor authentication from a user:

  1. Click Admin, then click Users.

    Control Center lists the users for your organization. Users with additional permissions or roles have icons next to their username: system administrators (    ), security users (), VoIP users ().
Users
  1. Search for the user by doing one of the following:

    • Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.

    • Start typing part of the user's first name, last name, or username in the Search field. (Control Center filters the user list as you type.)
  1. When you find the user, click the row for the user.

    Control Center shows profile information for the user    .
View User Profile
  1. Click REMOVE 2FA.

    Control Center removes the security token from the user's profile and removes the     icon next to the username for the user.
  1. Update the user's profile to remove the Managed Security Solutions permission.