Edge Bare Metal support
As modern workloads requiring high bandwidth and low latency become more distributed across your environment for real‑time data processing and storage, they increasingly need to be managed for optimal efficiency, security, and performance. Enter Lumen® Edge Bare Metal, the next evolution in cloud computing with dedicated, on‑demand and pay‑as‑you‑go server hardware hosted in distributed locations, so you can deploy next generation applications closer to the action.
Availability
Edge Bare Metal provides low-latency, on-demand bare metal servers over the Edge platform.
Managing Edge Bare Metal
Use Control Center to manage your Edge Bare Metal service and manage reporting.
Interested in Edge Bare Metal? Learn more about signing up for Edge Bare Metal services.
Servers
Provision and manage Edge Bare Metal servers.
- Provisioning a bare metal server
- Viewing details for a bare metal server
- Viewing a list of bare metal servers
- Editing a bare metal server
- Deleting a bare metal server
- Starting, stopping, and restarting a bare metal server
- Adding a network to an existing bare metal server
- Editing tags assigned to a bare metal server
- Edge Bare Metal drive layout
- Resolving server failover issues
Networks
Provision and manage Edge Bare Metal server networks.
Activity
Audit actions performed on Edge Bare Metal servers and networks such as provisioning successes and updates.
Edge Bare Metal APIs
Transform your business with our powerful APIs: automate how you provision, delete, and manage bare metal servers and network connections across multiple locations. Learn more about Edge Bare Metal APIs in Developer Center
Edge Bare Metal support
You can reach a Lumen Edge Customer Care specialist to get:
- 24/7 support of health monitoring and incident resolution for Lumen Edge platform systems (e.g., physical servers, orchestration systems, virtualization management systems, data center hosting services, network architecture, and storage systems)
- public internet connectivity latency and interruption support for Lumen Edge platform systems (e.g., between servers)
- monitoring to ensure your server is active and reachable
Support by chat
Support by email
Support by phone
For phone support, call us: 800-536-3273
Note: When contacting support, be sure to have the following information ready for us:
- contact information: name, email, and phone number
- billing account number (BAN) for the service you need help with (available on your paperless or paper invoice)
- description of your issue
- error logs or other pertinent data captured to help us troubleshoot your issue
Use Control Center to create and assign Edge User permissions to a user. You must have a user with Edge User Write/Read permission assignment to provision and manage your Edge Bare Metal services. You determine the user permissions during the user creation process. Use the descriptions provided in the tables below when determining which permissions to apply to a new user:
- The Edge User Write permission provides full access to all functionality available for Edge Bare Metal services.
- The Edge User Read permission provides view-only access for Edge Bare Metal services.
Servers | Edge User Write | Edge User Read |
| Managing a bare metal server (provision, edit, delete, start, stop, and restart, edit tags) |
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| Viewing details for a bare metal server |
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| Viewing a list of bare metal servers |
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| Accessing the Network Storage tab in Control Center to attach external storage |
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Networks | Edge User Write | Edge User Read |
| Managing a bare metal server network (provision, edit, delete) |
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| Viewing details for a bare metal server network |
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| Viewing a list of bare metal server networks |
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