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Lumen help

Removing Defender from Internet On‑Demand

You can use Control Center to remove Lumen Defender℠ powered by Black Lotus Labs® from an Internet On‑Demand connection. Removing Lumen Defender℠ removes protection from the service and any threat data. Download any threat data you want to keep before removing the service. Adding it back later will include an additional one‑time charge.

You can also update the connection bandwidth. If the connection is no longer needed, you can disconnect it. 

To remove Defender: 

  1. In the Services widget on the homepage, select Internet On-Demand from Find by Product or Service Tool.
  1. Click the   icon in the Actions column next to the connection you want to update, then click Service Details. 

    Control Center shows the Service Details page. 
  1. Click Manage Service. 

    Control Center shows the Manage Service page. 
  1. Select Remove Defender from the action menu. 

    Control Center warns that the service will be unprotected and adding it again may incur a one‑time charge.
  1. Click CONTINUE. 
  1. Review the removal request, confirm the billing message, then click CONFIRM REMOVAL.