Lumen help

Porting support: LSR/CSR Online portal (SPID 7343)

Use the LSR/CSR Online portal for porting from the legacy Global Crossing SPID: 7343.


You must submit all requests through the LSR/CSR Online portal. Lumen does not accept manual LSRs or CSR.

Using the LSR/CSR Online portal

General topics

Contacts for SPID 7343 (formerly Global Crossing)

For service issues, expedite requests, or other issues, please start at level 2.

Hours of operation & holiday schedule

Porting after hours



Letter of agency (LOA) on file

Disconnect requests & ancillary services

Concurrence requests