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Updating your LSR/CSR Online portal profile

If your contact information changes, you can update your profile for the LSR/CSR Online portal. Updating your information ensures Lumen can contact you about the requests you've submitted online.

To update your LSR/CSR Online portal profile:

  1. Click the My Profile tab.

    The LSR/CSR Online portal shows your profile information.
My Profile tab (showing Details subtab)
  1. Make changes to your profile, then click Apply Changes.

    The LSR/CSR Online portal saves your updates.