Delivery of your service: Prepare for your hot-cut coordinated event

Preparing for your hot cut coordinated event helps you prevent delays to your install date.

• Your activation requires coordinated activation between you and Lumen. For this reason, it's important that we work together to select a good date and time when you'll be ready to work with our Lumen technician to complete your requested change.
  
  
• If you are unable to meet the date and time you have provided, please contact us as soon as possible so we can set a new date and time to activate your services.
  
  
• If we don't hear from you and/or you don't show to your scheduled activation date and time, we will start billing your services on the customer-committed date (CCD) we sent you.
  
  
• If you need to move your scheduled activation date 5 business days or more beyond the committed due date of your services, we will start billing you on the customer committed date (CCD) we sent you and will work with you to activate your service on the date and time you request.
  
  
• If you're expecting a Lumen technician to visit your site, make sure to arrange access before the activation time—especially if the activation is after hours.
  
  
• Make sure you have your vendor/technician on site to help ensure a successful activation.
  
  
• Make sure you and your vendor/technician are prepared to start at the time of the activation call.
  
  
• Make sure your vendor/technician is able to do some simple troubleshooting with the Lumen technician (if needed).