Readiness: Prepare for your hot-cut coordinated event
Preparing for your hot cut coordinated event helps you prevent delays to your install date.
Hot cut guide to a successful activation
Your activation requires coordinated activation between you and Lumen, for this reason it is important that we gather a good date and time that you will be ready and able to work with our Lumen technician to complete your requested change.
If you are unable to meet the date and time you have provided it is important that you reach out as soon as you can to reset your activation to a good date and time.
If CTL does not hear from you and/or you do not show to your scheduled activation date and time, Lumen will start billing your services on the customer committed date (CCD) you were provided.
If you need to move your scheduled activation date 5 business days or more past the committed due date of your services, Lumen will start billing your services on the customer committed date (CCD) you were provided and activate your service with you on the date and time you request.
If a Lumen technician is expected on site, make sure that access is arranged prior to the time of activation, especially if the activation is after hours.
Make sure you have your vendor/technician on site to ensure a successful activation.
Make sure you and your vendor/technician are prepared to start at the time of the activation call.
Make sure your vendor/technician can do some simple troubleshooting with the Lumen technician.