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Readiness: Understand how long it takes to install service

Intervals for new services

On-net install interval objectives (in business days from customer signed date)

    North America EMEA LATAM
Product Access method North America EMEA Mexico, Central & South America Venezuela
Internet access DS-1/E-1 40 50 80 ICB
DS-3/E-3 to OC-12/STM4 75 75 80 ICB
OC-48 ICB ICB ICB ICB
Wavelength ICB ICB ICB ICB
Ethernet (FastE) 90 90 90 ICB
Ethernet (GigE) 90 90 90 ICB
Private line services DS-1/E-1 40 50 100 ICB
DS-3/E-3 75 75 100 ICB
OC3-12/STM4 75 75 100 ICB
OC48+/STM16+ ICB ICB ICB ICB
MPLS/IPVPN DS-1/E-1 40 50 95
ICB
DS3/E3 to OC12/STM4 75 75 95 ICB
OC-48 ICB ICB ICB ICB
Wavelength ICB ICB ICB ICB
Ethernet (FastE) 90 90 95
ICB
Ethernet (GigE) 90 90 95 ICB
Wavelength n/a ICB ICB ICB ICB
Ethernet services n/a ICB ICB ICB ICB

Off-net install interval objectives for APAC (in business days from customer signed date)

Intervals for changing existing services

Intervals for changing existing on-net services

Intervals for changing existing off-net services