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Delivery of your service: Understand how long it takes to install service

Installing new services
Changing existing services

Intervals for new services

Here is how long it typically takes us (in business days) to install new service from customer signed date to install date. The intervals shown on this page are non-binding estimates and are subject to change at any time at Lumen's sole discretion.

On-net install interval objectives (in business days from customer signed date)

Product Local access method and bandwidth North America EMEA LATAM APAC
Cross connect n/a 25 25 30 25
Colocation total n/a 25 25 30 n/a
Dark fiber total n/a ICB¹ 25 ICB¹ n/a
Internet access DS-1/E-1 25 35 60 n/a
DS-3/E-3 30 35 60 n/a
Ethernet (FastE/GigE) 35 35 60 35
OC-n 35 35 60 n/a
Wavelength 35 35 60 40
Private line services DS-1/E-1 25 35 60 n/a
DS-3/E-3 30 35 60 n/a
Ethernet (FastE/GigE) 45 35 60 n/a
OC-n ICB¹ 35 60 n/a
MPLS/IPVPN access
 DS-1/E-1 25 35 60 n/a
DS-3/E-3 30 35 60 n/a
Ethernet (FastE/GigE) 35 35 60 35
OC-n 35 35 60 n/a
Wavelength 35 35 60 40
Wavelength services Wavelength 25 25 60 40
Security solutions (stand-alone) n/a 30 30 35
 30
Ethernet services (E-Line/ E-Access/E-LAN*) Ethernet (FastE/GigE) 25 25 25 25
Metro ethernet n/a 35 n/a n/a
 n/a

¹ individual case basis

Important:

  • We provide SLOs in initial communications for general guidance until we know all dependencies and can provide customer commit date (CCD).

  • Intervals are estimates and represent business days from the date you sign the contract until the date Lumen installs your service.

  • Orders requiring network expansion to the building may incur an additional 30–65 business days’ lead times.

  • Longest terminating region interval applies.

  • For Lumen Managed Security Services and Managed IP VPN with NA, EMEA, and APAC terminations, add a minimum of 5 business days.

  • Voice and Lumen Voice Complete® service level objectives dependent on related access service level objectives.

Off-net install interval objectives for North America, EMEA, and LATAM (in business days from customer signed date)

Product Access method North America EMEA Mexico,
Central America,
South America		 Venezuela
Internet access DS-1/E-1 40 50 80 ICB¹
DS-3/E-3 to OC-12/STM-4 75 75 80 ICB¹
OC-48 ICB¹ ICB¹ ICB¹ ICB¹
Wavelength ICB¹ ICB¹ ICB¹ ICB¹
Ethernet (FastE) 90 90 90 ICB¹
Ethernet (GigE) 90 90 90 ICB¹
Private line services DS-1/E-1 40 50 100 ICB¹
DS-3/E-3 75 75 100 ICB¹
OC3-12/STM-4 75 75 100 ICB¹
OC-48+/STM-16+ ICB¹ ICB¹ ICB¹ ICB¹
MPLS/IP VPN DS-1/E-1 40 50 95
 ICB¹
DS-3/E-3 to OC-12/STM-4 75 75 95 ICB¹
OC-48 ICB¹ ICB¹ ICB¹ ICB¹
Wavelength ICB¹ ICB¹ ICB¹ ICB¹
Ethernet (FastE) 90 90 95
 ICB¹
Ethernet (GigE) 90 90 95 ICB¹
Wavelength n/a ICB¹ ICB¹ ICB¹ ICB¹
Ethernet services n/a ICB¹ ICB¹ ICB¹ ICB¹

¹ individual case basis

Important:

  • We provide service level objectives in initial communications for general guidance until we know all dependencies and can provide customer commit date (CCD).

  • Intervals are estimates and represent business days from the date you sign the contract until the date Lumen installs your service.

  • Intervals for orders requiring vendor construction are on an individual case basis (ICB).

  • Longest terminating region interval applies.

  • For Lumen Managed Security Services and Managed IP VPN with NA and EMEA terminations, add a minimum of 5 business days.

  • Voice and Lumen Voice Complete® service level objectives dependent on related access service level objectives.

Off-net install interval objectives for APAC (in business days from customer signed date)

Region Internet access
 MPLS / IP VPN
 Wavelength Ethernet services Broadband
Ethernet (FastE) Ethernet (GigE) Ethernet (FastE)
 Ethernet (GigE)
Australia 80¹
 80¹
 80
 80
 ICB³ 80 75
China 85
 85
 65
 65
 ICB³ 65 80
Hong Kong SAR, China
 75¹
 75¹
 75
 75
 ICB³ 75 55
India
 90
 90
 90
 90
 ICB³ 65 n/a
Indonesia 80
 80
 90
 90
 ICB³ 90 n/a
Japan 90¹
 90¹
 90
 90
 ICB³ 90 75
Malaysia 100
 100
 100
 100
 ICB³ 100 60
New Zealand 70
 70
 80
 80
 ICB³ 80 65
Philippines 90
 90
 80
 80
 ICB³ 80 n/a
Singapore 65¹
 65¹
 65
 65
 ICB³ 65 55
South Korea 65²
 65²
 65
 65
 ICB³ 65 n/a
Taiwan 65
 65
 90
 90
 ICB³ 90 55
Thailand 60
 60
 80
 80
 ICB³ 80 60
Vietnam 65
 65
 80
 80
 ICB³ 80 65

¹ service available for Lumen DIA only

² service available for DIA Resell & Lumen DIA

³ individual case basis

Intervals for changing existing services

Use the intervals below as a guide to when Lumen can complete modifications to your service for North America and EMEA only, such as bandwidth changes (or other modifications which change the charges on your bill). These install intervals are non-binding estimates and subject to change at any time at Lumen’s sole discretion. These modifications differ from change requests (such as configuration or routing changes)—which we can typically complete more quickly. Usually, you submit change requests through Control Center rather than contacting your account team.

Important: For North America, intervals represent business days from order submit date to install date; For EMEA, intervals represent business days from customer sign date to install date.

Intervals for changing existing on-net services

Product grouping Bandwidth grouping North America EMEA
Colocation services n/a 30 25
Cross connect n/a 14 15
Dark fiber services n/a 13 ICB¹
Ethernet services (E-Line/ E-Access/E-LAN*) Ethernet (FastE/GigE) 20 20
Internet services DS-1/E-1 20 n/a
DS-3/E-3 26 n/a
Ethernet (FastE/GigE) 21 20
OC-n ICB¹ n/a
Wavelength 22 25
MPLS/IP VPN services DS-1/E-1 21 n/a
DS-3/E-3 26 n/a
Ethernet (FastE/GigE) 28 30
OC-n 26 n/a
Wavelength 33 25
Private line services DS-1/E-1 13 n/a
DS-3/E-3 18 n/a
Ethernet (FastE/GigE) 22 20
OC-n 18 n/a
Wavelength 11 25
Security Solutions n/a 35
 35
Voice n/a —
 10
Wavelength services Wavelength 35 25

¹ individual case basis

Intervals for changing existing off-net services

Product grouping Bandwidth grouping North America EMEA
Converged services (all) DS-1/E-1 28 n/a
DS-3/E-3 20 n/a
Ethernet (FastE/GigE) 24 n/a
DS-1/E-1 33 n/a
DS-3/E-3 to OC-12/STM-4 52 n/a
Ethernet (FastE) 52 n/a
Ethernet (GigE) 46 n/a
OC-48 20 n/a
Wavelength 20 n/a