Lumen help
Here is how long it typically takes us (in business days) to install new service from customer signed date to install date.
Product | Local access method and bandwidth | North America | EMEA | LATAM |
Cross connect | n/a | 25 | 25 | 30 |
Colocation total | n/a | 25 | 25 | 30 |
Dark fiber total | n/a | ICB | 25 | ICB |
Internet access | DS-1/E-1 | 25* | 35 | 60 |
DS-3/E-3 | 30* | 35 | 60 | |
Ethernet (FastE/GigE) | 35 | 35 | 60 | |
OC-n | 35* | 35 | 60 | |
Wavelength | 35 | 35 | 60 | |
Private line services | DS-1/E-1 | 25* | 35 | 60 |
DS-3/E-3 | 30* | 35 | 60 | |
Ethernet (FastE/GigE) | 45 | 35 | 60 | |
OC-n | ICB* | 35 | 60 | |
MPLS/IPVPN access |
DS-1/E-1 | 25* | 35 | 60 |
DS-3/E-3 | 30* | 35 | 60 | |
Ethernet (FastE/GigE) | 35 | 35 | 60 | |
OC-n | 35* | 35 | 60 | |
Wavelength | 35 | 35 | 60 | |
Wavelength services | Wavelength | 25 | 25 | 60 |
Security solutions (stand-alone) | n/a | 30 | 30 | 35 |
Ethernet services (E-Line/ E-Access/E-LAN*) | Ethernet (FastE/GigE) | 25 | 25 | 25 |
Metro ethernet | n/a | 35 | n/a |
Region | DIA Resell | Lumen DIA | Broadband | Layer 2 Ethernet | Layer 3 VPN | Wavelength |
Australia | n/a | 77 | 72 | 77 | 77 | 37 |
China | 82 |
n/a | 77 | 62 | 62 | 37 |
Hong Kong SAR, China |
n/a | 72 | 52 | 72 | 72 | 37 |
India |
87 | n/a | n/a | 62 | 62 | 37 |
Indonesia | 77 | n/a | n/a | 87 | 87 | 37 |
Japan | n/a | 87 | 72 | 87 | 87 | 37 |
Malaysia | 97 | n/a | 57 | 97 | 97 | 37 |
New Zealand | 67 | n/a | n/a | 77 | 77 | 37 |
Philippines | 87 | n/a | n/a | 77 | 77 | 37 |
Singapore | n/a | 62 | 52 | 62 | 62 | 37 |
South Korea | 62 | 62 | 62 | 62 | 62 | 37 |
Taiwan | 62 | n/a | 52 | 87 | 87 | 37 |
Thailand | 57 | n/a | n/a | 77 | 77 | 37 |
Vietnam | 62 | n/a | 62 | 77 | 77 | 37 |
Important:
North America | EMEA | LATAM | APAC | |||||
Product | Access method | North America | EMEA | Mexico, Central & South America | Venezuela | China/ India | Hong Kong (SAR)/ Singapore/ Japan/ Australia | Korea/ Taiwan (SAR)/ Malaysia/ Philippines/ Indonesia/ Thailand/ Vietnam |
Internet access | DS-1/E-1 | 40 | 50 | 80 | ICB | n/a |
n/a |
n/a |
DS-3/E-3 to OC-12/STM4 | 75 | 75 | 80 | ICB | n/a | n/a | n/a | |
OC-48 | ICB | ICB | ICB | ICB | n/a |
n/a | n/a | |
Wavelength | ICB | ICB | ICB | ICB | ICB | ICB | ICB | |
Ethernet (FastE) | 90 | 90 | 90 | ICB | 110 | 100 | 120 | |
Ethernet (GigE) | 90 | 90 | 90 | ICB | 110 | ICB | 120 | |
Private line services |
DS-1/E-1 | 40 | 50 | 100 | ICB | n/a | n/a | n/a |
DS-3/E-3 | 75 | 75 | 100 | ICB | n/a | n/a | n/a | |
OC3-12/STM4 | 75 | 75 | 100 | ICB | n/a | n/a | n/a | |
OC48+/STM16+ | ICB | ICB | ICB | ICB | n/a | n/a | n/a | |
MPLS/IPVPN | DS-1/E-1 | 40 | 50 | 95 |
ICB | n/a | n/a | n/a |
DS3/E3 to OC12/STM4 | 75 | 75 | 95 |
ICB | n/a | n/a |
n/a | |
OC-48 | ICB | ICB | ICB | ICB | n/a | n/a | n/a | |
Wavelength | ICB | ICB | ICB | ICB | ICB | ICB | ICB | |
Ethernet (FastE) | 90 | 90 | 95 |
ICB | 110 | 100 | 120 | |
Ethernet (GigE) | 90 | 90 | 95 |
ICB | 110 | ICB | 120 | |
Wavelength | n/a | ICB | ICB | ICB | ICB | ICB | ICB | ICB |
Ethernet services | n/a | ICB | ICB | ICB | ICB | ICB | ICB | ICB |
Important:
Use the intervals below as a guide to when Lumen can complete modifications to your service for North America and EMEA only, such as bandwidth changes (or other modifications which change the charges on your bill). These install intervals are non-binding estimates and subject to change at any time at Lumen’s sole discretion. These modifications differ from change requests (such as configuration or routing changes)—which we can typically complete more quickly. Usually, you submit change requests through Control Center rather than contacting your account team.
Important: For North America, intervals represent business days from order submit date to install date; For EMEA, intervals represent business days from customer sign date to install date.
SLO product grouping | SLO bandwidth grouping | North America | EMEA |
Colocation services | n/a | 30 | 25 |
Cross connect | n/a | 14 | 15 |
Dark fiber services | n/a | 13 | ICB |
Ethernet services (E-Line/ E-Access/E-LAN*) | Ethernet (FastE/GigE) | 20 | 20 |
Internet services | DS-1/E-1 | 20 | n/a |
DS-3/E-3 | 26 | n/a | |
Ethernet (FastE/GigE) | 21 | 20 |
|
OC-n | ICB | n/a |
|
Wavelength | 22 | 25 |
|
MPLS/IPVPN services | DS-1/E-1 | 21 | n/a |
DS-3/E-3 | 26 | n/a |
|
Ethernet (FastE/GigE) | 28 | 30 |
|
OC-n | 26 | n/a |
|
Wavelength | 33 | 25 |
|
Private line services | DS-1/E-1 | 13 | n/a |
DS-3/E-3 | 18 | n/a |
|
Ethernet (FastE/GigE) | 22 | 20 |
|
OC-n | 18 | n/a |
|
Wavelength | 11 | 25 |
|
Security Solutions | n/a | 35 |
35 |
Voice | n/a | -- | 10 |
Wavelength services | Wavelength | 35 | 25 |
SLO product grouping | SLO bandwidth grouping | North America | EMEA |
Converged services (all) | DS-1/E-1 | 28 | n/a |
DS-3/E-3 | 20 | n/a |
|
Ethernet (FastE/GigE) | 24 | n/a |
|
DS-1/E-1 | 33 | n/a |
|
DS-3/E-3 to OC12/STM 4 | 52 | n/a |
|
Ethernet (FastE) | 52 | n/a |
|
Ethernet (GigE) | 46 | n/a |
|
OC48 | 20 | n/a | |
Wavelength | 20 | n/a |