Lumen help

Delivery of your service: Understand how long it takes to install service

Intervals for new services

Here is how long it typically takes us (in business days) to install new service from customer signed date to install date. The intervals shown on this page are non-binding estimates and are subject to change at any time at Lumen's sole discretion.

On-net install interval objectives (in business days from customer signed date)

Product	Local access method and bandwidth	North America	EMEA	LATAM	APAC
Cross connect	n/a	25	25	30	25
Colocation total	n/a	25	25	30	n/a
Dark fiber total	n/a	ICB¹	25	ICB¹	n/a
Internet access	DS-1/E-1	25	35	60	n/a
	DS-3/E-3	30	35	60	n/a
	Ethernet (FastE/GigE)	35	35	60	35
	OC-n	35	35	60	n/a
	Wavelength	35	35	60	40
Private line services	DS-1/E-1	25	35	60	n/a
	DS-3/E-3	30	35	60	n/a
	Ethernet (FastE/GigE)	45	35	60	n/a
	OC-n	ICB¹	35	60	n/a
MPLS/IPVPN access	DS-1/E-1	25	35	60	n/a
	DS-3/E-3	30	35	60	n/a
	Ethernet (FastE/GigE)	35	35	60	35
	OC-n	35	35	60	n/a
	Wavelength	35	35	60	40
Wavelength services	Wavelength	25	25	60	40
Security solutions (stand-alone)	n/a	30	30	35	30
*Ethernet services (E-Line/ E-Access/E-LAN)**	Ethernet (FastE/GigE)	25	25	25	25
Metro ethernet	n/a	35	n/a	n/a	n/a

¹ individual case basis

Important:

We provide SLOs in initial communications for general guidance until we know all dependencies and can provide customer commit date (CCD).
Intervals are estimates and represent business days from the date you sign the contract until the date Lumen installs your service.
Orders requiring network expansion to the building may incur an additional 30–65 business days’ lead times.
Longest terminating region interval applies.
For Lumen Managed Security Services and Managed IP VPN with NA, EMEA, and APAC terminations, add a minimum of 5 business days.
Voice and Lumen Voice Complete® service level objectives dependent on related access service level objectives.

Off-net install interval objectives for North America, EMEA, and LATAM (in business days from customer signed date)

Product	Access method	North America	EMEA	Mexico, Central America, South America	Venezuela
Internet access	DS-1/E-1	40	50	80	ICB¹
	DS-3/E-3 to OC-12/STM-4	75	75	80	ICB¹
	OC-48	ICB¹	ICB¹	ICB¹	ICB¹
	Wavelength	ICB¹	ICB¹	ICB¹	ICB¹
	Ethernet (FastE)	90	90	90	ICB¹
	Ethernet (GigE)	90	90	90	ICB¹
Private line services	DS-1/E-1	40	50	100	ICB¹
	DS-3/E-3	75	75	100	ICB¹
	OC3-12/STM-4	75	75	100	ICB¹
	OC-48+/STM-16+	ICB¹	ICB¹	ICB¹	ICB¹
MPLS/IP VPN	DS-1/E-1	40	50	95	ICB¹
	DS-3/E-3 to OC-12/STM-4	75	75	95	ICB¹
	OC-48	ICB¹	ICB¹	ICB¹	ICB¹
	Wavelength	ICB¹	ICB¹	ICB¹	ICB¹
	Ethernet (FastE)	90	90	95	ICB¹
	Ethernet (GigE)	90	90	95	ICB¹
Wavelength	n/a	ICB¹	ICB¹	ICB¹	ICB¹
Ethernet services	n/a	ICB¹	ICB¹	ICB¹	ICB¹

¹ individual case basis

Important:

We provide service level objectives in initial communications for general guidance until we know all dependencies and can provide customer commit date (CCD).
Intervals are estimates and represent business days from the date you sign the contract until the date Lumen installs your service.
Intervals for orders requiring vendor construction are on an individual case basis (ICB).
Longest terminating region interval applies.
For Lumen Managed Security Services and Managed IP VPN with NA and EMEA terminations, add a minimum of 5 business days.
Voice and Lumen Voice Complete® service level objectives dependent on related access service level objectives.

Off-net install interval objectives for APAC (in business days from customer signed date)

Region	Internet access		MPLS / IP VPN		Wavelength	Ethernet services	Broadband
Region	Ethernet (FastE)	Ethernet (GigE)	Ethernet (FastE)	Ethernet (GigE)	Wavelength	Ethernet services	Broadband
Australia	80¹	80¹	80	80	ICB³	80	75
China	85	85	65	65	ICB³	65	80
Hong Kong SAR, China	75¹	75¹	75	75	ICB³	75	55
India	90	90	90	90	ICB³	65	n/a
Indonesia	80	80	90	90	ICB³	90	n/a
Japan	90¹	90¹	90	90	ICB³	90	75
Malaysia	100	100	100	100	ICB³	100	60
New Zealand	70	70	80	80	ICB³	80	65
Philippines	90	90	80	80	ICB³	80	n/a
Singapore	65¹	65¹	65	65	ICB³	65	55
South Korea	65²	65²	65	65	ICB³	65	n/a
Taiwan	65	65	90	90	ICB³	90	55
Thailand	60	60	80	80	ICB³	80	60
Vietnam	65	65	80	80	ICB³	80	65

¹ service available for Lumen DIA only

² service available for DIA Resell & Lumen DIA

³ individual case basis

Intervals for changing existing services

Use the intervals below as a guide to when Lumen can complete modifications to your service for North America and EMEA only, such as bandwidth changes (or other modifications which change the charges on your bill). These install intervals are non-binding estimates and subject to change at any time at Lumen’s sole discretion. These modifications differ from change requests (such as configuration or routing changes)—which we can typically complete more quickly. Usually, you submit change requests through Control Center rather than contacting your account team.

Important: For North America, intervals represent business days from order submit date to install date; For EMEA, intervals represent business days from customer sign date to install date.

Intervals for changing existing on-net services

Product grouping	Bandwidth grouping	North America	EMEA
Colocation services	n/a	30	25
Cross connect	n/a	14	15
Dark fiber services	n/a	13	ICB¹
Ethernet services (E-Line/ E-Access/E-LAN*)	Ethernet (FastE/GigE)	20	20
Internet services	DS-1/E-1	20	n/a
	DS-3/E-3	26	n/a
	Ethernet (FastE/GigE)	21	20
	OC-n	ICB¹	n/a
	Wavelength	22	25
MPLS/IP VPN services	DS-1/E-1	21	n/a
	DS-3/E-3	26	n/a
	Ethernet (FastE/GigE)	28	30
	OC-n	26	n/a
	Wavelength	33	25
Private line services	DS-1/E-1	13	n/a
	DS-3/E-3	18	n/a
	Ethernet (FastE/GigE)	22	20
	OC-n	18	n/a
	Wavelength	11	25
Security Solutions	n/a	35	35
Voice	n/a	—	10
Wavelength services	Wavelength	35	25

¹ individual case basis

Intervals for changing existing off-net services

Product grouping	Bandwidth grouping	North America	EMEA
Converged services (all)	DS-1/E-1	28	n/a
	DS-3/E-3	20	n/a
	Ethernet (FastE/GigE)	24	n/a
	DS-1/E-1	33	n/a
	DS-3/E-3 to OC-12/STM-4	52	n/a
	Ethernet (FastE)	52	n/a
	Ethernet (GigE)	46	n/a
	OC-48	20	n/a
	Wavelength	20	n/a