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Readiness: Understand how long it takes to install service

Intervals for new services

On-net install interval objectives (in business days from customer signed date)

Product Access method North America EMEA Mexico,
Central America,
South America
Venezuela
Internet access DS-1/E-1 40 50 80 ICB¹
DS-3/E-3 to OC-12/STM-4 75 75 80 ICB¹
OC-48 ICB¹ ICB¹ ICB¹ ICB¹
Wavelength ICB¹ ICB¹ ICB¹ ICB¹
Ethernet (FastE) 90 90 90 ICB¹
Ethernet (GigE) 90 90 90 ICB¹
Private line services DS-1/E-1 40 50 100 ICB¹
DS-3/E-3 75 75 100 ICB¹
OC3-12/STM-4 75 75 100 ICB¹
OC-48+/STM-16+ ICB¹ ICB¹ ICB¹ ICB¹
MPLS/IP VPN DS-1/E-1 40 50 95
ICB¹
DS-3/E-3 to OC-12/STM-4 75 75 95 ICB¹
OC-48 ICB¹ ICB¹ ICB¹ ICB¹
Wavelength ICB¹ ICB¹ ICB¹ ICB¹
Ethernet (FastE) 90 90 95
ICB¹
Ethernet (GigE) 90 90 95 ICB¹
Wavelength n/a ICB¹ ICB¹ ICB¹ ICB¹
Ethernet services n/a ICB¹ ICB¹ ICB¹ ICB¹

Off-net install interval objectives for APAC (in business days from customer signed date)

Intervals for changing existing services

Intervals for changing existing on-net services

Intervals for changing existing off-net services