Lumen help
Here is how long it typically takes us (in business days) to install new service from customer signed date to install date. The intervals shown on this page are non-binding estimates and are subject to change at any time at Lumen's sole discretion.
Product | Local access method and bandwidth | North America | EMEA | APAC |
Cross connect | n/a | 25 | 25 | 25 |
Colocation total | n/a | 25 | 25 | n/a |
Dark fiber total | n/a | ICB¹ | 25 | n/a |
Internet access | DS-1/E-1 | 25 | 35 | n/a |
DS-3/E-3 | 30 | 35 | n/a | |
Ethernet (FastE/GigE) | 35 | 35 | 35 | |
OC-n | 35 | 35 | n/a | |
Wavelength | 35 | 35 | 40 | |
Private line services | DS-1/E-1 | 25 | 35 | n/a |
DS-3/E-3 | 30 | 35 | n/a | |
Ethernet (FastE/GigE) | 45 | 35 | n/a | |
OC-n | ICB¹ | 35 | n/a | |
MPLS/IPVPN access |
DS-1/E-1 | 25 | 35 | n/a |
DS-3/E-3 | 30 | 35 | n/a | |
Ethernet (FastE/GigE) | 35 | 35 | 35 | |
OC-n | 35 | 35 | n/a | |
Wavelength | 35 | 35 | 40 | |
Wavelength services | Wavelength | 25 | 25 | 40 |
Security solutions (stand-alone) | n/a | 30 | 30 | 30 |
Ethernet services (E-Line/ E-Access/E-LAN*) | Ethernet (FastE/GigE) | 25 | 25 | 25 |
Metro ethernet | n/a | 35 | n/a | n/a |
¹ individual case basis
Important:
Product | Access method | North America | EMEA | Mexico, Central America, South America |
Venezuela |
Internet access | DS-1/E-1 | 40 | 50 | 80 | ICB¹ |
DS-3/E-3 to OC-12/STM-4 | 75 | 75 | 80 | ICB¹ | |
OC-48 | ICB¹ | ICB¹ | ICB¹ | ICB¹ | |
Wavelength | ICB¹ | ICB¹ | ICB¹ | ICB¹ | |
Ethernet (FastE) | 90 | 90 | 90 | ICB¹ | |
Ethernet (GigE) | 90 | 90 | 90 | ICB¹ | |
Private line services | DS-1/E-1 | 40 | 50 | 100 | ICB¹ |
DS-3/E-3 | 75 | 75 | 100 | ICB¹ | |
OC3-12/STM-4 | 75 | 75 | 100 | ICB¹ | |
OC-48+/STM-16+ | ICB¹ | ICB¹ | ICB¹ | ICB¹ | |
MPLS/IP VPN | DS-1/E-1 | 40 | 50 | 95 |
ICB¹ |
DS-3/E-3 to OC-12/STM-4 | 75 | 75 | 95 | ICB¹ | |
OC-48 | ICB¹ | ICB¹ | ICB¹ | ICB¹ | |
Wavelength | ICB¹ | ICB¹ | ICB¹ | ICB¹ | |
Ethernet (FastE) | 90 | 90 | 95 |
ICB¹ | |
Ethernet (GigE) | 90 | 90 | 95 | ICB¹ | |
Wavelength | n/a | ICB¹ | ICB¹ | ICB¹ | ICB¹ |
Ethernet services | n/a | ICB¹ | ICB¹ | ICB¹ | ICB¹ |
¹ individual case basis
Important:
Region | Internet access |
MPLS / IP VPN |
Wavelength | Ethernet services | Broadband | ||
Ethernet (FastE) | Ethernet (GigE) | Ethernet (FastE) |
Ethernet (GigE) | ||||
Australia | 80¹ |
80¹ |
80 |
80 |
ICB³ | 80 | 75 |
China | 85 |
85 |
65 |
65 |
ICB³ | 65 | 80 |
Hong Kong SAR, China |
75¹ |
75¹ |
75 |
75 |
ICB³ | 75 | 55 |
India |
90 |
90 |
90 |
90 |
ICB³ | 65 | n/a |
Indonesia | 80 |
80 |
90 |
90 |
ICB³ | 90 | n/a |
Japan | 90¹ |
90¹ |
90 |
90 |
ICB³ | 90 | 75 |
Malaysia | 100 |
100 |
100 |
100 |
ICB³ | 100 | 60 |
New Zealand | 70 |
70 |
80 |
80 |
ICB³ | 80 | 65 |
Philippines | 90 |
90 |
80 |
80 |
ICB³ | 80 | n/a |
Singapore | 65¹ |
65¹ |
65 |
65 |
ICB³ | 65 | 55 |
South Korea | 65² |
65² |
65 |
65 |
ICB³ | 65 | n/a |
Taiwan | 65 |
65 |
90 |
90 |
ICB³ | 90 | 55 |
Thailand | 60 |
60 |
80 |
80 |
ICB³ | 80 | 60 |
Vietnam | 65 |
65 |
80 |
80 |
ICB³ | 80 | 65 |
¹ service available for Lumen DIA only
² service available for DIA Resell & Lumen DIA
³ individual case basis
Use the intervals below as a guide to when Lumen can complete modifications to your service for North America and EMEA only, such as bandwidth changes (or other modifications which change the charges on your bill). These install intervals are non-binding estimates and subject to change at any time at Lumen’s sole discretion. These modifications differ from change requests (such as configuration or routing changes)—which we can typically complete more quickly. Usually, you submit change requests through Control Center rather than contacting your account team.
Important: For North America, intervals represent business days from order submit date to install date; For EMEA, intervals represent business days from customer sign date to install date.
Product grouping | Bandwidth grouping | North America | EMEA |
Colocation services | n/a | 30 | 25 |
Cross connect | n/a | 14 | 15 |
Dark fiber services | n/a | 13 | ICB¹ |
Ethernet services (E-Line/ E-Access/E-LAN*) | Ethernet (FastE/GigE) | 20 | 20 |
Internet services | DS-1/E-1 | 20 | n/a |
DS-3/E-3 | 26 | n/a | |
Ethernet (FastE/GigE) | 21 | 20 |
|
OC-n | ICB¹ | n/a |
|
Wavelength | 22 | 25 |
|
MPLS/IP VPN services | DS-1/E-1 | 21 | n/a |
DS-3/E-3 | 26 | n/a |
|
Ethernet (FastE/GigE) | 28 | 30 |
|
OC-n | 26 | n/a |
|
Wavelength | 33 | 25 |
|
Private line services | DS-1/E-1 | 13 | n/a |
DS-3/E-3 | 18 | n/a |
|
Ethernet (FastE/GigE) | 22 | 20 |
|
OC-n | 18 | n/a |
|
Wavelength | 11 | 25 |
|
Security Solutions | n/a | 35 |
35 |
Voice | n/a | — |
10 |
Wavelength services | Wavelength | 35 | 25 |
¹ individual case basis
Product grouping | Bandwidth grouping | North America | EMEA |
Converged services (all) | DS-1/E-1 | 28 | n/a |
DS-3/E-3 | 20 | n/a |
|
Ethernet (FastE/GigE) | 24 | n/a |
|
DS-1/E-1 | 33 | n/a |
|
DS-3/E-3 to OC-12/STM-4 | 52 | n/a |
|
Ethernet (FastE) | 52 | n/a |
|
Ethernet (GigE) | 46 | n/a |
|
OC-48 | 20 | n/a | |
Wavelength | 20 | n/a |