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Readiness: Understand how long it takes to install service

Installing new services
Changing existing services

Intervals for new services

Here is how long it typically takes us (in business days) to install new service from customer signed date to install date.

On-net install interval objectives (in business days from customer signed date)

Product Local access method and bandwidth North America EMEA LATAM APAC
Cross connect n/a 25 25 30 25
Colocation total n/a 25 25 30 n/a
Dark fiber total n/a ICB 25 ICB n/a
Internet access DS-1/E-1 25* 35 60 n/a
DS-3/E-3 30* 35 60 n/a
Ethernet (FastE/GigE) 35 35 60 35
OC-n 35* 35 60 n/a
Wavelength 35 35 60 40
Private line services DS-1/E-1 25* 35 60 n/a
DS-3/E-3 30* 35 60 n/a
Ethernet (FastE/GigE) 45 35 60 n/a
OC-n ICB* 35 60 n/a
MPLS/IPVPN access
 DS-1/E-1 25* 35 60 n/a
DS-3/E-3 30* 35 60 n/a
Ethernet (FastE/GigE) 35 35 60 35
OC-n 35* 35 60 n/a
Wavelength 35 35 60 40
Wavelength services Wavelength 25 25 60 40
Security solutions (stand-alone) n/a 30 30 35
 30
Ethernet services (E-Line/ E-Access/E-LAN*) Ethernet (FastE/GigE) 25 25 25 25
Metro ethernet n/a 35 n/a n/a
 n/a

Important:

  • We provide SLOs in initial communications for general guidance until we know all dependencies and can provide customer commit date (CCD).

  • Intervals are estimates and represent business days from the date you sign the contract until the date Lumen installs your service.

  • Orders requiring network expansion to the building may incur an additional 30–65 business days’ lead times.

  • Longest terminating region interval applies.

  • For Lumen Managed Security Services and Managed IP VPN with NA, EMEA, and APAC terminations, add a minimum of 5 business days.

  • Voice and Lumen Voice Complete® SLOs dependent on related access SLOs.

Off-net install interval objectives for North America, EMEA, and LATAM (in business days from customer signed date)

    North America EMEA LATAM
Product Access method North America EMEA Mexico, Central & South America Venezuela
Internet access DS-1/E-1 40 50 80 ICB
DS-3/E-3 to OC-12/STM4 75 75 80 ICB
OC-48 ICB ICB ICB ICB
Wavelength ICB ICB ICB ICB
Ethernet (FastE) 90 90 90 ICB
Ethernet (GigE) 90 90 90 ICB
Private line services DS-1/E-1 40 50 100 ICB
DS-3/E-3 75 75 100 ICB
OC3-12/STM4 75 75 100 ICB
OC48+/STM16+ ICB ICB ICB ICB
MPLS/IPVPN DS-1/E-1 40 50 95
 ICB
DS3/E3 to OC12/STM4 75 75 95 ICB
OC-48 ICB ICB ICB ICB
Wavelength ICB ICB ICB ICB
Ethernet (FastE) 90 90 95
 ICB
Ethernet (GigE) 90 90 95 ICB
Wavelength n/a ICB ICB ICB ICB
Ethernet services n/a ICB ICB ICB ICB

Important:

  • We provide SLOs in initial communications for general guidance until we know all dependencies and can provide customer commit date (CCD).

  • Intervals are estimates and represent business days from the date you sign the contract until the date Lumen installs your service.

  • Vendor construction is ICB.

  • Longest terminating region interval applies.

  • For Lumen Managed Security Services and Managed IP VPN with NA and EMEA terminations, add a minimum of 5 business days.

  • Voice and Lumen Voice Complete® SLOs dependent on related access SLOs.

Off-net install interval objectives for APAC (in business days from customer signed date)

Region Internet access
 MPLS / IP VPN
 Wavelength Ethernet services Broadband
Ethernet (FastE) Ethernet (GigE) Ethernet (FastE)
 Ethernet (GigE)
Australia 80*
 80*
 80
 80
 ICB
 80 75
China 85
 85
 65
 65
 ICB
 65 80
Hong Kong SAR, China
 75*
 75*
 75
 75
 ICB
 75 55
India
 90
 90
 90
 90
 ICB
 65 n/a
Indonesia 80
 80
 90
 90
 ICB
 90 n/a
Japan 90*
 90*
 90
 90
 ICB 90 75
Malaysia 100
 100
 100
 100
 ICB 100 60
New Zealand 70
 70
 80
 80
 ICB 80 65
Philippines 90
 90
 80
 80
 ICB 80 n/a
Singapore 65*
 65*
 65
 65
 ICB 65 55
South Korea 65**
 65**
 65
 65
 ICB 65 n/a
Taiwan 65
 65
 90
 90
 ICB 90 55
Thailand 60
 60
 80
 80
 ICB 80 60
Vietnam 65
 65
 80
 80
 ICB 80 65

* service available for Lumen DIA only

** service available for DIA Resell & Lumen DIA

Intervals for changing existing services

Use the intervals below as a guide to when Lumen can complete modifications to your service for North America and EMEA only, such as bandwidth changes (or other modifications which change the charges on your bill). These install intervals are non-binding estimates and subject to change at any time at Lumen’s sole discretion. These modifications differ from change requests (such as configuration or routing changes)—which we can typically complete more quickly. Usually, you submit change requests through Control Center rather than contacting your account team.

Important: For North America, intervals represent business days from order submit date to install date; For EMEA, intervals represent business days from customer sign date to install date.

Intervals for changing existing on-net services

SLO product grouping SLO bandwidth grouping North America EMEA
Colocation services n/a 30 25
Cross connect n/a 14 15
Dark fiber services n/a 13 ICB
Ethernet services (E-Line/ E-Access/E-LAN*) Ethernet (FastE/GigE) 20 20
Internet services DS-1/E-1 20 n/a
DS-3/E-3 26 n/a
Ethernet (FastE/GigE) 21 20
OC-n ICB n/a
Wavelength 22 25
MPLS/IPVPN services DS-1/E-1 21 n/a
DS-3/E-3 26 n/a
Ethernet (FastE/GigE) 28 30
OC-n 26 n/a
Wavelength 33 25
Private line services DS-1/E-1 13 n/a
DS-3/E-3 18 n/a
Ethernet (FastE/GigE) 22 20
OC-n 18 n/a
Wavelength 11 25
Security Solutions n/a 35
 35
Voice n/a -- 10
Wavelength services Wavelength 35 25

Intervals for changing existing off-net services

SLO product grouping SLO bandwidth grouping North America EMEA
Converged services (all) DS-1/E-1 28 n/a
DS-3/E-3 20 n/a
Ethernet (FastE/GigE) 24 n/a
DS-1/E-1 33 n/a
DS-3/E-3 to OC12/STM 4 52 n/a
Ethernet (FastE) 52 n/a
Ethernet (GigE) 46 n/a
OC48 20 n/a
Wavelength 20 n/a