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Readiness: Understand how long it takes to install service

Installing new services
Changing existing services

Intervals for new services

Here is how long it typically takes us (in business days) to install new service from customer signed date to install date.

On-net install interval objectives for North America, EMEA, and LATAM (in business days from customer signed date)

Product Local access method and bandwidth North America EMEA LATAM
Cross connect n/a 25 25 30
Colocation total n/a 25 25 30
Dark fiber total n/a ICB 25 ICB
Internet access DS-1/E-1 25* 35 60
DS-3/E-3 30* 35 60
Ethernet (FastE/GigE) 35 35 60
OC-n 35* 35 60
Wavelength 35 35 60
Private line services DS-1/E-1 25* 35 60
DS-3/E-3 30* 35 60
Ethernet (FastE/GigE) 45 35 60
OC-n ICB* 35 60
MPLS/IPVPN access
 DS-1/E-1 25* 35 60
DS-3/E-3 30* 35 60
Ethernet (FastE/GigE) 35 35 60
OC-n 35* 35 60
Wavelength 35 35 60
Wavelength services Wavelength 25 25 60
Security solutions (stand-alone) n/a 30 30 35
Ethernet services (E-Line/ E-Access/E-LAN*) Ethernet (FastE/GigE) 25 25 25
Metro ethernet n/a 35   n/a

On-net install interval objectives for APAC (in business days from customer signed date)

Region DIA Resell Lumen DIA Broadband Layer 2 Ethernet Layer 3 VPN Wavelength
Australia n/a 77 72 77 77 37
China 82
 n/a 77 62 62 37
Hong Kong SAR, China
 n/a 72 52 72 72 37
India
 87 n/a n/a 62 62 37
Indonesia 77 n/a n/a 87 87 37
Japan n/a 87 72 87 87 37
Malaysia 97 n/a 57 97 97 37
New Zealand 67 n/a n/a 77 77 37
Philippines 87 n/a n/a 77 77 37
Singapore n/a 62 52 62 62 37
South Korea 62 62 62 62 62 37
Taiwan 62 n/a 52 87 87 37
Thailand 57 n/a n/a 77 77 37
Vietnam 62 n/a 62 77 77 37

Important:

  • We provide SLOs in initial communications for general guidance until we know all dependencies and can provide customer commit date (CCD).

  • Intervals are estimates and represent business days from the date you sign the contract until the date Lumen installs your service.

  • Orders requiring network expansion to the building may incur an additional 30–65 business days’ lead times.

  • Longest terminating region interval applies.

  • For Lumen Managed Security Services and Managed IP/VPN with NA and EMEA terminations, add a minimum of 5 business days.

  • Voice and Lumen Voice Complete® SLOs dependent on related access SLOs.

Off-net install interval objectives (in business days from customer signed date)

    North America EMEA LATAM APAC
Product Access method North America EMEA Mexico, Central & South America Venezuela China/ India Hong Kong (SAR)/ Singapore/ Japan/ Australia Korea/ Taiwan (SAR)/ Malaysia/ Philippines/ Indonesia/ Thailand/ Vietnam
Internet access DS-1/E-1 40 50 80 ICB n/a
 n/a
 n/a
DS-3/E-3 to OC-12/STM4 75 75 80 ICB n/a n/a n/a
OC-48 ICB ICB ICB ICB n/a
 n/a n/a
Wavelength ICB ICB ICB ICB ICB ICB ICB
Ethernet (FastE) 90 90 90 ICB 110 100 120
Ethernet (GigE) 90 90 90 ICB 110 ICB 120
Private line services
 DS-1/E-1 40 50 100 ICB n/a n/a n/a
DS-3/E-3 75 75 100 ICB n/a n/a n/a
OC3-12/STM4 75 75 100 ICB n/a n/a n/a
OC48+/STM16+ ICB ICB ICB ICB n/a n/a n/a
MPLS/IPVPN DS-1/E-1 40 50 95
 ICB n/a n/a n/a
DS3/E3 to OC12/STM4 75 75 95
 ICB n/a n/a
 n/a
OC-48 ICB ICB ICB ICB n/a n/a n/a
Wavelength ICB ICB ICB ICB ICB ICB ICB
Ethernet (FastE) 90 90 95
 ICB 110 100 120
Ethernet (GigE) 90 90 95
 ICB 110 ICB 120
Wavelength n/a ICB ICB ICB ICB ICB ICB ICB
Ethernet services n/a ICB ICB ICB ICB ICB ICB ICB

Important:

  • We provide SLOs in initial communications for general guidance until we know all dependencies and can provide customer commit date (CCD).

  • Intervals are estimates and represent business days from the date you sign the contract until the date Lumen installs your service.

  • Vendor construction is ICB.

  • Longest terminating region interval applies.

  • For Lumen Managed Security Services and Managed IP/VPN with NA and EMEA terminations, add a minimum of 5 business days.

  • Voice and Lumen Voice Complete® SLOs dependent on related access SLOs.

Intervals for changing existing services

Use the intervals below as a guide to when Lumen can complete modifications to your service for North America and EMEA only, such as bandwidth changes (or other modifications which change the charges on your bill). These install intervals are non-binding estimates and subject to change at any time at Lumen’s sole discretion. These modifications differ from change requests (such as configuration or routing changes)—which we can typically complete more quickly. Usually, you submit change requests through Control Center rather than contacting your account team.

Important: For North America, intervals represent business days from order submit date to install date; For EMEA, intervals represent business days from customer sign date to install date.

Intervals for changing existing on-net services

SLO product grouping SLO bandwidth grouping North America EMEA
Colocation services n/a 30 25
Cross connect n/a 14 15
Dark fiber services n/a 13 ICB
Ethernet services (E-Line/ E-Access/E-LAN*) Ethernet (FastE/GigE) 20 20
Internet services DS-1/E-1 20 n/a
DS-3/E-3 26 n/a
Ethernet (FastE/GigE) 21 20
OC-n ICB n/a
Wavelength 22 25
MPLS/IPVPN services DS-1/E-1 21 n/a
DS-3/E-3 26 n/a
Ethernet (FastE/GigE) 28 30
OC-n 26 n/a
Wavelength 33 25
Private line services DS-1/E-1 13 n/a
DS-3/E-3 18 n/a
Ethernet (FastE/GigE) 22 20
OC-n 18 n/a
Wavelength 11 25
Security Solutions n/a 35
 35
Voice n/a -- 10
Wavelength services Wavelength 35 25

Intervals for changing existing off-net services

SLO product grouping SLO bandwidth grouping North America EMEA
Converged services (all) DS-1/E-1 28 n/a
DS-3/E-3 20 n/a
Ethernet (FastE/GigE) 24 n/a
DS-1/E-1 33 n/a
DS-3/E-3 to OC12/STM 4 52 n/a
Ethernet (FastE) 52 n/a
Ethernet (GigE) 46 n/a
OC48 20 n/a
Wavelength 20 n/a