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After you create a disconnect request in Control Center, you can edit the contact information, add notes to communicate with Lumen, or add attachments to update the request.

You can create requests to disconnect Lumen services in Control Center. Once you create a request, you can track its status online and communicate with Lumen within the request.

If you no longer want to disconnect a service, you can cancel a disconnect request using Control Center.

You can request to disconnect services online using Control Center that you no longer need.

After you create a disconnect request, you can track the status of your request in Control Center.

Learn how to disconnect your Lumen services and what information Lumen needs to process your request.