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When Control Center users in your organization forget their password, you can reset it for them so they don't need to contact Lumen for help.

As a Voice Feature Management portal administrator, you can reset the portal password or passcode for any user in your organization.

If you forget your Control Center username or password, you can retrieve both on your own so you're able to sign in again without needing to contact Lumen.

Learn how to manage alerts, register for Control Center, sign in to Control Center, and other general portal-related tasks.